Morgan Park Station Post Office

One of the worst … These ladies are so amazingly entitled. I grew up in the area and during my childhood, as were many things, a job at the post office came with pride and garnered respect. Maybe that’s why these ladies have such a horrible customer service standard? It never fails when I go to this satellite that someone is munching on chips, conducting social convo with a co-​worker … Anything but calling on folks standing in line awaiting service. Happened this morning. Two windows. Two customers. When I walked into the line, the poor senior standing there awkwardly holding her parcel looked on the brink. I asked her if I could help and, seeing the two clerks milling about behind the window, asked how long she had been waiting. At that moment, one of the women gave a half-​hearted «Next!» When I was called to the other window, the clerk was so nasty it was as if she had a bit of poo on the tip of her nose. Trust me … I only go occasionally out of a necessary convenience. If you can avoid this one, do yourself a favor. The clerks are not at all friendly and, worse, act as if customers should be waiting on THEM.

This is my location of choice now. It’s easy to miss since it’s tucked away in a small strip mall but you get in and get out. Never any issues and no long wait like the one on 94^th & Kedzie.

The basic situation is that an undeliverable slip was left for a package that the mail person never rang the doorbell to attempt to deliver on 9÷3÷15. After receiving the notice, my aunt called the post office to tell them that they had been there the whole time and she was told to call back before 8:30am the next morning (9÷4÷15) to request a redelivery. She called at approximately 7:20 am this morning, spoke to Ms. Bivens and was told that it would be sent back out for delivery today. The mail person showed up after around 2pm without the package, so we went to the post office with the undeliverable slip to retrieve the package.
I am appalled at the gross display of customer service, or better yet the lack thereof that we experienced at the Morgan Park post office when we arrived. There were two clerks on duty at approximately 2:45pm on 9÷4÷15 when my aunt and I entered to pick up a package that had failed to be delivered as indicated. I was initially pleased that it was not crowded and that we were called to the window within a few minutes, but this ended abruptly when were immediately met with an attitude… not a «hello», «how are u»…but an attitude as if we had some nerve to even have entered the building. My aunt asked the clerk (she said her name was Lori) if the person she had spoken to earlier that morning was available (Ms. Bivens). The clerk’s response was «Maybe, who’s asking?» We kept our composure and didn’t respond to her ignorance in kind. My aunt provided her name and the reason for her earlier call, but the clerk cut her off and said she didn’t need the details. She left the counter and upon her return stated that Ms. Bivens was at lunch and would be gone for an hour. As we attempted to work with Lori to resolve the package issue she was quite combative as evidenced by her harsh tone, slightly louder than necessary voice, and finger pointing/​gesturing. However, I will say that she eventually adjusted her attitude and successfully closed the service loop with us. However, the other clerk (didn’t catch her name) engaged in an all out screaming match with the customer she had. A few of her statements to the customer were, «It’s not my fault you don’t know how to fill out an envelope, we learned that in the 1^st grade.» «Take your package to UPS or wherever…» Well into the commotion an alleged manager appeared with no sense of urgency and apparently wasn’t very helpful seeing as though the foolishness was still going on as we left. The whole ordeal was immature and beyond ridiculous, ignorant, and ghetto. SERIOUS disciplinary action needs to be taken.
NOTE TO ALL SERVICE WORKERS: There is NEVER a good reason to engage in a shouting match with a customer. You don’t allow anyone to belittle you; nevertheless, you should attempt to de-​escalate the situation and if you can’t, hand it off to colleague.

Should change their policy on selling stamps that are ment to be broken or separated. I needed only five of the celebrated stamps. I was told by the male associate that he could not sell me the five cause his sheet was not broken or separated yet. He would give me what he had separated already. I should have gotten his name. I am a retired window clerk from the Post Office. I know better. I asked to speak with the officer in charge or postmaster. She did explained about this crazy policy. She had the stamps, she gave them to him. He could have asked another clerk.
I had to wait 20 min extra to speak with her. He explained it was his time to be audited and he did not want a lot of broken sheets. Understandable but if you have what the customer wants Sell Them”.

This was on my way to another location I needed to be at. It was very convenient on a busy street and I made it there just in time for the collection of the mail that day.
It was in a semi-​bad neighborhood so just go when its not too dark to feel more safe.