Monroe Grooming Studio

The work of the groomer is serviceable if you only care about the groom. I am not into writing negative reviews but cannot excuse such poor customer service.
The reason for the one star is the nature of the way this business owner conducts herself. Annie is unbelievably rude and condescending. Clearly from other reviews, I should not have been surprised by the outcome.
1. She charges a lot for her services. I was a bit taken back by her price. My mistake in not asking prior when I made the reservation. Her work was double what I paid at a groomer that was far and didn’t board during the week, so I could only groom on weekends. She decided that my surprise meant that I was too poor to possibly afford her services (wrong!) Just because you can afford something doesn’t mean you should accept being taken for a ride! On that note, she knew I was never coming back because there are a lot of fine groomers that will do just as good of a job for less. (Its called economics) She told me her price and automatically charged me $ 25 more when i was checking out, I signed off on it because I just didn’t want to be in her presence for another second.
2. She inferred that my dog was probably from a puppy mill. Which is wildly inaccurate and how dare she!!! Even if she was right, which she is not. WHO SAYS THAT???
3. My assessment is that she wants small dogs that take little to no work and have better margin. Big dogs take more work. Hence, the comment, «I know you aren’t going to be coming back here»…Well mission accomplished. I guess my non puppy mill puppy will take our business elsewhere.

Annie does have a strong personality, but so does my fearful dog, Coach. She tolerated his antics well and made him look cute. Its really hard to find someone so patient. Even though we’ve moved, we’re trying to coordinate another visit bc our dog is looking ridiculous again without her skills. Its a little expensive, but compared to the fur massacre we saw at the bigger places like our vet and pet stores, it was ok.

I love this place. Anne’s awesome and knows what you want right away. Best of all Wednesdays and Fridays are for social dogs to play/​roam around her studio. Just love the fact that my dog won’t be stuck in a crate all day. I would recommend her to anyone.

Like most pet owners, my dog (Riggs) means the world to me and I don’t want her groomed at any random facility. I had taken her to two other groomers in the past and wasn’t impressed by their facilities or their work. (She’s a 15 lb. Lhassa Apso Maltese mix.) A close friend recommended I take Riggs to Annie at Monroe Grooming Studio and I can confidently say that we are lifelong clients. Annie gives Riggs an excellent wash and cut, handing her back to me smelling like a slice of heaven. The most important part of our experience is Riggs’ reaction to seeing Annie: pure joy. Annie treats Riggs like one of her own and I’m at ease every month when I drop her off for her appointment. Highly recommend sending your dog to Monroe Grooming Studio!

I asked for an even cut all around leaving 1 inch. I explained that the last groomer did not listen at all and just shaved the body without touching the head at all, resulting in a bobblehead puppy. Annie suggested I just do kind of a «touch up» and made me feel comfortable that she would even him out and make him look better.
When I came back for my dog, he looked so bizarre that I genuinely didn’t even recognize him. She did the complete opposite of the other groomer — shaved the head and left the body. Not only did she cut off all his head hair, but she also cut off his whole mustache and all of his whiskers. He ended up looking like a fat rat. When she saw how appalled I was by her work, all she said was, «Oh well, time to look for a new groomer again.» No apology, no explanation, no remorse.
1 star for making him look clean and because he seemed to have a good time playing with the other puppies in the shop.

Annie is great, without a doubt the best groomer in Chicago. Bella always gets compliments on her haircuts, and she actually enjoys going and playing with the other dogs. So nice to have a place where you don’t feel guilty leaving your dog during the work day and that does such a great job grooming. Highly recommend!

LOVE Annie and LOVE Monroe grooming! Our bichon/​poodle has been going to Annie for about 2 years and we would never go anywhere else! He always has a great time there playing with dogs and comes home smelling so clean! the cut is always immaculate and he is beyond soft! Highly recommended!

Coco has been going to Annie for over 10 years and Butch had his first hair cut at Monroe Grooming Studio (9 years old). We walk to Annie’s and when Coco and Butch see the shop they race for the door. I get so many compliments on how well groomed my dogs are. They love her, they look great — need I say more?

Annie is great and does a great job with our large shepard/​lab mix, Reggie. Reg never goes to day care and used to have anxiety in these sort of situations but he actually loves going to the grooming studio where he plays with other dogs. When I pick him up, I can always tell that he had a great time and Annie is always forthcoming about how his day went and what he was up to — which I appreciate.
She also does good work and Reg always smells great when he gets home. Reg also sheds alot and she does a great job removing the excess hair to the point where we can tell that it makes a huge difference.
I’ve taken my dog to many other places in the city, and this is the only place I take him now.

Dont take your dog there if you care about your pet. She is cruel to the dogs.

I miss Annie! My dogs Buster and Manny had the best hair cuts at this grooming salon. We since moved and I haven’t been able to find anyone even close in talent.

Comfortable treatment and care, for your special pet. I am endlessly impressed with the service and memory the owner has for all the pets she interacts with. Easy to make an appointment and service was completed at promised time.
Our Mayor Snoops just had medical procedures where his hair was shaved in a few places. Annie was able to make him look like a dapper politician with a great hairstyle that says, «I am loyal and trustworthy.» Even Mr. Snoops is proud to show off his new look with puppy-​like enthusiasm and a skip in his step. Plus, his new cologne gave us the opportunity to get rid of all of our air fresheners!

It took me a couple tries to find the right groomer, but now that I have found Annie I will look no further! My 10 month old Coton, Zosia, loves going to Monroe Grooming Studio. She’s been seeing Annie every 4 – 5 weeks for the last 6 months.
Annie does a great job scheduling my pup with other dogs of similar size and temperament, which translates into a fun day at the «puppy spa» as I call it. I pick her up at the end of the day looking and smelling great! She’s always happy and playful when I pick her up, and goes to bed on the early side that evening after her big day of play. Her behavior at pick-​up and drop-​off is a stark contract to her previous grooming experience, so I know that she enjoys her day with Annie and friends.

I should start by saying 5 stars takes multiple visits to earn.
First time I called the owner couldn’t fit me in during my tight schedule before vacation– so recommended another place. She also called back after getting a cancellation, which she said she would– but I had already gotten her in at the place she recommended. She was extremely friendly.
Second call– got me in within a week, and let me know she was filling up bc she was going out of town. Booked!
She listened to what we wanted and grooming looked great. She was honest about how it went and said to take notes on what I like or didn’t for our next visit, so she could build what we wanted– will do! It wasn’t exactly what I like, but was exactly what we asked for!
She played a video of our dog playing and said it was like that all day– and was so cute. She told us to stay when we brought her in and watch for a while– she’s a puppy and we just moved, so were noticing come social changes– growling, etc. She set her aside by her so she could warm up– she did, transitioned, and was playing great before we left. It was fun to see she latched on to another dog and played all day with him/​her.
Growling, she said appeared to be her way of communicating. Will work on. She also suggested our pup come in on play date/​daycare days since she had a great time playing and socializing. Also, will do! Thank you so much.
Oh– she also smelled amazing!

Annie is the best. She started grooming our shelter-​rescue –poodle mix– anxiety –ridden –traumatized dog as soon as we rescued her 4 years ago and we have been loyal to Annie ever since. Our 10 pound ball of white fur was matted and dyed pink when we got her. Annie made her look amazing and worked through and with a lot of her weird behavior issues. Annie was always honest about our dogs behavior, which improved greatly over time as Chili got to know and trust Annie. We have trusted Annie for a long time and I am sad to have to find a new groomer because we moved across the country! Chili will miss her and so will we!

I have taken my Briard here several times for grooming, and occasionally for a shaving bc his hair is very difficult to manage. Annie is a miracle worker with him… he always smells fantastic and is clean as clean gets! I also take my punk husky mix here a couple times a year when he blows his coat. Annie is great at dealing with his attitude and he always comes out looking great and skinny. I highly recommend this place to anyone who wants to have their dog looking great!

I love Monroe Grooming Studio. My dog has only gone to one groomer in his whole life and when we moved i was really nervous to try a new place but I’m so glad i found Monroe Grooming Studio. He is so happy when he goes there and gave him a great cute little cut so i know she takes great care of my pup!

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We LOVE LOVE LOVE Miss Annie! Our high strung Yorkie babies have been going to Annie’s salon for almost 2 years. She does a wonderful job with both of them! We recently moved out of the city, but we’ll be making the drive back in because SHE IS THAT GOOD!

A friend recommended this place for my dog to get groomed. Annie did an ok job but she has ABSOLUTELY NO SOCIAL SKILLS! She is rude and obnoxious! She basically told me that brand new puppy is tooo out of control for her to handle! He was only 5 months old and weighted a total of 4 ½ pounds soakin wet! ARE YOU KIDDING ME??? If you can’t get a grip on such a small dog you shouldn’t be in business! Not to mention that she didn’t even bother asking me if she should trim or pluck his ears! She made the call and plucked his ears and gave him a massive ear infection!!! One star is being way tooo generous in my opinion! Be thankful Annie!!!