Monolith

By the way, my screen is falling out again… hmmm, I wonder if that’s because you guys did such an awesome job not even a YEAR AGO!!! I THINK NOT! Thank You Bill Granberry! For your shitty services!

I’ve had a great experience using Monolith. I found that their service went above and beyond any other tech company that I have dealt with and in my line of work I deal with a lot of BS from other companies.
They finish all their projects in a timely manner and most importantly they are good listeners (that’s probably why everything gets done correctly!).
I would recommend them for anyone that needs help with their computers. I’m sure there other services are just as great.

Over and Above.
Bill and the team at Monolith provided excellent customer service. My computer issue was more in-​depth than originally anticipated and what set Monolith apart was the consistent contact updating me on computer. I didn’t have to sit and wonder what was happening. They were very responsive and communicative.
I also appreciate the time Monolith took to explain what was happening with my computer (granted most of it was over my head) but Bill did try to break it down to my level of understanding.
On a final note– the prices were very reasonable.
I would highly recommend Monolith to any of my friends and I will certainly use them again should new computer issues arise.

Personally, I am a big fan of thunderstorms and lightning. I awoke one morning to find that my computer did not share my appreciation. I quickly realized that my beloved laptop was dead. Initially, I freaked out because; 1. I know nothing about computers, 2. I don’t have any IT friends nearby, 3. I don’t exactly have the finances to run out and buy a new computer.
Being the savvy Chicagoan I am, I went right to Unilocal for a referral. I called Monolith because they had really good reviews and were located nearby. I left them a message and they got back to me within the afternoon. Bill at Monolith clearly explained the process, their pricing and about how long it would take. I was also happy to learn that they come out to pick up the computer and do the initial diagnostic evaluation in home.
Bill was able to come the next day to take a look at my very sick laptop. He was friendly, professional and clearly more knowledgeable than myself. Within the first half hour he was able to diagnose the problem and took the computer back to his shop to figure out the extent of the damage and hopefully recover my old data.
The data recovery took about two days, but Bill kept me updated even over the weekend. I had filed a claim with my renter’s insurance company and Bill provided all the documentation I needed to complete the process. He even threw together an estimate to replace the laptop and offered to conference call in with the insurance adjuster in case they were low-​balling the replacement costs. AMAZING!
The whole process was unbelievably stress-​free and Monolith is completely responsible for that. I now have a fantastic new laptop with all of my recovered data, thanks to Bill and Monolith. I was so impressed with this company and would recommend them to anyone.

Bill at Monolith has helped me (and also the company I work for) with a number of issues in a timely and friendly manner. With his ability to troubleshoot I’m pretty sure he would have thrived in the wild wild west.
I find that a lot of computer consultants I deal with have a built in sense of smugness. That is NOT the case with Monolith. I wouldn’t hesitate one second referring them to friends and enemies alike.

If I had to describe Monolith in one word it would be INEPT. I’m not sure about the previous posters, but Monolith is one company that I will never deal with again.
I have had a myriad of problems in dealing with this «company» which I will detail a few of the more damaging for you. First, they do not have a storefront. Their address is actually a mailbox inside a UPS store. Now normally this would not be a problem except for the fact that they took my computer off site and would not return my phone calls for three days. Completely irresponsible on their part.
Second, their «back office» will only communicate with you through e-​mail. I’m not sure how many of you have a back up computer laying around your house to check your email but I do not. This was especially infuriating when I explained to them that any contact would need to be done via telephone. I can’t exactly camp out in the public library checking my e-​mail for Monolith to get back to me.
Finally, once I actually got the computer back (a week later than they had promised it by the way), it was still buggy and required me to use another firm who in two hours solved the problem which Monolith spent a week working on. Not only that, they were able to fix it on-​site without having to take my computer to their «lab.»
Do yourselves a favor and steer clear of this embarrassment of a «company.»

My company recently took on one too many projects all at once. As the Sr. Systems Administrator for my company, it was my job to make sure that everything got finished on the IT side.
Fortunately, I am allowed some latitude in how I go about this and earmarked good portions of a number of these projects to an outside consulting firm. After meeting with a number of firms and getting quotes from all of them, we went with Monolith. Bill gave a very solid sense of fairness, honesty, and general know-​how (not to mention the price was very competitive).
EVERY SINGLE PROJECT that was offloaded to Monolith was absolute perfection. This includes an entire server rack (5 Windows Server 2003 boxes, 2 CentOS boxes) and about 50 workstations all joined to a domain that ran on said rack. All workstations and servers had static IPs and every single one of them was configured correctly and noted on a scope that was given to us at project completion (a nice touch and this has turned out to be a godsend and now a standard in my own organization).
Monolith is now our retainer IT consulting firm due to the fact that not only does this save us a considerable amount of money in staffing, but also the quality of work far exceeds what we could reasonably expect from even seasoned IT pros.

I’m going to be honest, I know next to nothing about software. I know some of it is on my computer, and sometimes, I need more of it on there. I don’t usually know how to do that in an efficient manner. Monolith helped me when I couldn’t wrap my head around the downloads, plug-​ins, updates, and whatnot in time for me to use my new programs for an important assignment. Then, after my computer crashed, they helped me get those files back for finals. The free pickup and delivery were nice options for me since I don’t have time to drive my computer all over town. I recommend Monolith over Geek Squad any day, because the former will get you your stuff back in a timely fashion whereas the latter will hang on to your computer… and hang on to it… and hang on to it some more.

I had a major issue with my graphics cards in my laptop and Dell was useless. I called Monolith since they were local and was pleasantly surprised with their professionalism.
A quick service call later and they were able to quickly diagnose the issue (my cards were fried, apparently a known issue with this model) and a replacement was needed. They got the replacements in their quickly and handled the entire situation.
The tech was very knowledgeable and friendly and explained the issue to me in a way that didn’t make me feel like an idiot like a lot of telephone based support reps have a tendency to do. I’m skipping Dell in the future and just calling Monolith.