Midway Dodge

HORRIBLE SERVICE I BOUGHT A BRAND NEW 2016 Dodge Dart in the car just stopped as I was driving after they supposedly fixed the car I had to take it back because they detached my under body cover for the vehicle! Went to pick up my second key to my Brand New car and NO ONE can find the key!!! Now I have to take the car back again because the horn stopped working !!! STAY AWAY!!! Very unprofessional the only one who half way has some sense is the GM and he is soo over whelmed with all the complaints that come threw that he forgets everything !!! Worse car buying experience ever !

There is a reason they show these goofy commercials late at night
and trust me you don’t want to taken for a ride that these mob figures
are trying to take you on, my sister bought a car (her second) and i
was the one who brought her in so i am due the referral amount of
100.00 but this time they don’t want to pay for some strange reason.
Every time i call i am either put on hold (which they’re famous for) in
hopes i’ll hang up or i’m given the run around… INCREDIBLE!!!
To my brothas and sistahs serving in the military like myself (reserves)
avoid this place, i went to a dealership in Joilet ILL (D’arcy Hyundai) and
they took phenomenal care of me and they honor military as well.
«ONCE AGAIN YOU“VE BEEN WARNED NOT TO SHOP HERE» ultimately
something will go wrong.
P Lee
U.S.A.R.
«ESSAYONS»

Umm, if this type of marketing works I hate all people. Why is his suit so huge? I thought if you wanted to be screwed you would ask your wife. Turns out you could just go here.

This. Place will give you a car with no money down but Jack up your payment so you can not afford it and come get it in a month $!

This place is a rip off. We bought a 2014 jeep compass but regret the whole deal. We have some credit issues in the passed but my wife wanted a new truck so we found a used jeep that must of been the demo because it had 8,000 miles on it. which wasnt too bad. When we settled on the price and sat with the finance guy we thought we had a good deal given our credit. Two days later we get a call. That the credit deal fell through and to keep the truck we had to resign the papers with 2% more interest or give the truck back. So we didnt want to give up another 4 hours at another dealership and have our credit pulled again so we though ok we will just sign. They said well good new is that they lowerred the price on the car so the raised interest would still be in our monthly price range. Sadly I would of liked them to have lowered the price on the first deal and we would saved another $ 2000. I would never do business there again and suggest you look at other places to buy your car
Also after we got acrappy deal for months after we got calls about if we knew someone who wanted a new car. Plus personal messages on our facebook profiles from the sales rep. That shit was creepy. We never told him to send a friend request.

I would have to say STAY AWAY FROM THIS STEALERSHIP!!! Both the sales staff and the service departments are horrible. I would not trust taking my vehicle here for service, they are incompetent and have no knowledge in what they think they do. The «techs» do a half asses job at the most. And the sales staff seems too care more about selling you something than actually providing facts about what they are trying to sell you. Carlos C. Sales Rep, saw me pull in with a brand new vehicle I had purchased somewhere else (was going to the part dept.) and right off the bat tried his best at trying to sell me a VS 2000 complete vehicle protection package for my new vehicle. First off trying to sell something from a tri-​fold pamphlet with nothing in black and white to state what you are selling and what it covers is in my eyes a SCAM. And then when he saw I was asking too many questions, the «Ok well if you want the package please let me know». An informed and questioning customer will always win. I would stay away at all cost from this dealership. For years they have been non-​serving the community, well that is why the community shops else where.

UPDATE: They focus on blacks and make them look like fools! DONT believe their bull crap! Black people are FAR more intelligent!
LIARS!!! They lie to everyone! This is like a strip club of dealerships! Dude if YOU buy from here you WILL get re-​poed within a year. Ive worked here. This is how they make all their money! On re-po’s! They pump in black people, Then they cant afford the car… then they repo it! They prey on the the black poor!
They prey on black people. They say YOU can drive off with a car. 3 months later their car is repo’ed. This is how they make their money. They make it where you CANT afford the car… they repo it… and YOU still owe 10K.
PLEASE DONT GO HERE!!!

TERRIBLE SERVICE!!! NO way in HE$%^& will I ever try to get a vehicle with them. They not only waste your time but LIE!!! They tried for me to buy a car that is a year older and more expensive… WTH!!! NOT FAIR!!!

I really wanted to give Midway Dodge the opportunity to earn my business. I read the negative reviews but I saw the car that I wanted and I was willing to ignore the negative comments. Sadly the negative reviews were right. I called about the Mazda CX-​9 and was transferred to a young lady on the sales team. She was going to call me back to check if the car had a back up camera, 2 hours later no call. I emailed the dealer and left my number but no one called me back nor did they respond to my email, strike 2. I called back because I really wanted this car. I spoke with Greg who was very friendly and said that the manager was using the car as his personal vehicle and that he would call me back as soon as the manager came back with the car so he could check if it had a rear view camera. This would be strike 3 no one called me back and I ended up going to a different dealer to buy the car. This review is more for management. You need to follow up and call potential clients. You are losing clients because there is no sense of urgency. I hope you work on your email communication and call when you say you will call.
Jorge

They’re grrreat!

This review is for the service department only. I haven’t dealt with their sales team.
I took my car in for a window issue, which was covered by the factory warranty. The staff was very courteous and respectful. They set up the expectations upfront to let me know the timing. They completed the work a couple hours earlier than estimated. They were very respectful of my vehicle and possessions. I had a very positive experience.
The only reason I gave 4 stars instead of 5 is because I originally tried setting an appointment through the website. Within an hour, I received two emails from the sales team, but the service dept never followed up with my appt request. I ended up just calling the next day to set an appointment.

Service is great here… The service manager is extremely professional and helpful… They are very knowledgeable and courteous…

First i would like to say anyone giving this place more then one star works there. Second they are shady and will lie to your face. I bought a used car that cant be serviced there and has tons of problems. The sales people there are never more then 2 or 3 months because anyone with a soul will loose it if they stay. Don’t ever buy car there

I can’t complain. I was nervous reading some of the reviews but we didn’t have much of a choice. When our car broken into, the thieves did everything in their power to start the car with a screw driver and as a result totally destroyed the ignition. Thankfully we had AAA and got the car towed to them as they were the closest.
Much to our surprise and with delight the service department was very sweet, thorough, and was right on the money with the cost of the repairs. We researched the costs of parts (which they quoted us the correct, fair market prices) and included labor. We were out of there $ 25 under budget and the car runs great. They even made us a spare key with a computer chip in it. For service, at least, I would recommend them.

My father is the one that I usually go to when cars are the subject, and that’s who I went to when I needed a car to take back to school with me. I needed something that would get to my school that is 2 hours away, and also something that would last the next few years. We didn’t have a lot of money to spend so we went right to Midway Dodge.
The sales associates didn’t waste time when we walked in the door to greet us, and when I explained what I was looking for they already had some cars in mind. I’m very classy, so I like to have something that looks nice and sleek, and that runs smoothly. My father was more so concerned about the tires and engine. We took a few cars for a test drive and ended up agreeing on one care in particular.
We were in and out pretty quickly and I was on my way with my new car. I recommend this place to anyone who wants a nice and affordable car. You can pick from tons of cars that are both new and used.

I was pretty impressed with Midway Dodge. I went with a friend to help him look for a new truck when I was over in Chi-​City. Being from a small town where I know the salespeople personally, I was intimidated going to a showroom in the city. But the salespeople were friendly, informative, and sincere. I already had my guard up going in, and I was prepared to get a little played. But my stereotypes and preconceived notions were dispelled.
They had a lot of cars available. Because we were able to articulate what he was looking for, the guy we were talking to was able to look through their records to tell us what else was available, which wasn’t already on the lot, and what would become available. Excluded only to Dodge cars, trucks, and SUVs, there was a robust selection. And this ranged from different makes but also different price ranges and mileages. The website also seems like it is a pretty good resource for looking around for different cars and trucks.
They offered some pretty sweet perks in terms of service. It’s even better because they get Dodge parts cheaper.
All in all, Midway Dodge was a pretty positive experience. My friend ended up buying his truck, and he was able to negotiate a pretty good price.

So I never left a place so mad before. But I took my car here cause I didn’t know that was going on w my car. Once one of the guys become free to help me, he asked what was wrong. I was trying to show him this piece of paper that had codes on it from my recent scan of the car. He wouldn’t look at it and said that he has been working w this for 20 so years and blah blah blah. Blamed that my other guy doesn’t know what he is doing and that they would have to run a scan.
Well I’m trying to tell him what I found out already. He just pushed me aside and basically made me feel that I don’t know crap about cars.
News flash just because we are girls doesn’t mean we don’t know what we are talking about!!!
I won’t take your car to get serviced here ever! I don’t know about sales but my mom has bought three cars here before, which is the main reason why I went there.
Not anymore cause I went to another dodge dealership and they were so much more help.

DO NOT BRING YOUR CAR HERE FOR SERVICE!
DISCRIMINATION AGAINST WOMEN:
I recently brought my car here so they can repair the gear shift. I dropped off my car on Wednesday and I called on Thursday to see the status of the car. I spoke to Santiago and I asked him, «Please tell me what is wrong with the car and no „recommended“ repairs». He said, «The brake shift light switch needs to be replaced». Then Santiago says, «Can you have your husband call me because I feel more comfortable talking to a man». I was shocked! I told him that I own the car and that I would be paying for the repair and that my husband isn’t a mechanic. I will be reporting them to the BBB and Chrysler Group next.
RIP OFF — COST:
They quoted me 282 dollars! Actual cost to replace this with parts and labor should be around 60 dollars. This place will rip you off! Forget about taking your car here for a recall because they will rip you off.
LEFT MY CAR IN PIECES:
After I called Santiago on Thursday around noon, I told him that I will not be doing the repair there and that I will be picking up my car after 6PM. I pick up my car and the middle console with the gear shifter is in PIECES with screws left sitting on the passenger seat. Of course, the service department is gone for the day and no one had a clue. I already had called a tow truck to take my car to my place and I didn’t want to wait another day.
Vandalize my car:
I didn’t buy my car at Midway Dodge but yesterday they took it upon themselves to add the license plate holder both front and back to my car. They couldn’t put the console/​gear shifter back together but they were fine with putting their crappy logo on my car.

RUN FOR YOUR LIFE!!!
Ok, so I knew going into it (I read the reviews, stupid me for not heeding them) that they wouldn’t have the cars I saw online actually there. But I thought, they’ve got to have something, right?! So my hubs and I went…
We arrive, I give the guy a run down on what we’re interested in. He starts off by telling me that my math is wrong on how much my payments will be for the price range I’m looking at. I think to myself, «ok, I’m new at this, maybe he’s right.» First mistake.
He then does our credit check and we’re «hesitantly» approved by «god» in the back corner for the exact amount I wanted. um. ok. But then he proceeds to show us really old cars that are priced WAY TOO HIGH telling me that they are willing to work with our «credit situation» and will give us a deal. Second mistake. I don’t want to spend the full amount I’m approved for moron, just because I can… and I don’t want to spend it all on a car that’s older and not even in the same category I was wanting! and with his doomsday attitude he had me freaking out about our «credit situation» the entire time!
So he tells us they basically have only 2 cars on the entire lot of 100 and some that will fit in our budget. I then have a panic attack and freak out about spending money on a bad car. So we decided to wait a week and return after I looked over consumer reports, check insurance rates, etc.
I come home, do the math and he was trying to charge us $ 5,000 more than we should spend on either of the 2 cars they were trying to drop on us.
So pissed this place wasted my Saturday. and I do not want some apology letter from anyone at this company who may read this review. I’m not interested in your justifications. You are crooks.

My review will be based more so on the service department rather than sales so here goes.
When I had my Pontiac grand am last year, I was able to get oil changes here and the place is really professional. The turn around time was
Super excellent and a phone call makes the best sense. All the sales people were also professional although I didn’t buy a car. Although I had the pleasure of serviciing my car here, and for that I would hightly recommend anyone who thinks they need the oil change in a quick fashion.