Micro Star Inc.

I live in Evanston and wanted to find a high quality computer repair place to take my laptop to, so I visited a few of the highest-​rated places nearby (in Evanston and Edgewater). To my surprise they all had turnaround times of around 5 days. That means I’d need to be away from my laptop for almost a WEEK while they «diagnose» what might be causing it to be too slow. Then if new parts were required it would be more time away from my laptop. But not this shop.
I decided to drop by after seeing the high Unilocal reviews for this place. In particular, I was impressed by those reviewers who described the owner as being «honest to a fault». Who doesn’t want a super honest repair guy?! The owner definitely had a «tell-it-like-it-is-otherwise-don’t-bother-asking-me» demeanor, but I soon found that his honesty and cheap prices more than made up for that. Furthermore, I could tell that this attitude was more for the sake of efficiency rather than him trying to disgruntle a customer.
When I came to drop my laptop off, that «honest to a fault» description proved accurate since the owner personally took a look at my laptop and gave me his suggested solution to my problem, giving me the option to go back home and fix it myself — taking no charge for the consultation. Needless to say, I was impressed. The place was very unassuming externally, and the owner who greeted me was obviously not into interior decorating. BUT… in about 2 minutes he correctly diagnosed the root cause of my multiple performance issues, gave me an estimated turnaround time and cost for his proposed solution (2 – 3 hrs @ $ 40 for the service). So, 2 hours and $ 40 later, I dropped by the shop to pickup my laptop and when I tested it, my 6 year old computer was running better than it had in years.
I was so pleased by the quick and high quality service, I left a tip with my $ 40 payment. When was the last time your PC repair guy was good enough to leave a tip for? ;-) I’m looking forwards to doing business here again, and maybe purchasing some of the low cost refurbished laptops the owner has in stock. I’m kicking myself for not finding this place sooner, since he’s actually been in business for 15 or so years. Oh, well!

I took my laptop to this store (Micro Star Ico.) My laptop was almost destroyed and very slow. They repaired it very well. My laptop became new. The service was fast and the price was very good and affordable. It didn’t cost a lot, and it to just less than one and half hours. The programs that they installed in my laptop are original. I’d say it is the best computer repair store I’ve ever seen. Having troubles in your computer/​laptop/​IPod/​IPhone, they have the solution.

I was very lucky to pass by this place while in traffic. I walked out with an affordable refurbished desktop. He added special requests for what the parts would cost online. I wish I had found him sooner, but now I will go here for all my repairs and purchases. Thanks! This is exactly what a person who cares about recycling dreams about. I feel even better knowing that with or without a warranty my issues will be taken care of and affordable.

Laptops tend to know to break just as your warranty has expired, it seems. One of those wicked jokes the universe makes.
Anyhow, just that happened to me — it crashed randomly one day, then got stuck in Startup Repair for HOURS as I tried self repair. Lenovo was very little help (gave me some verbal instructions over the phone to re-​install Windows but no info on backing up my system, etc.)
So I decided to see if New Pro-​Line could backup my system for me.
The guy there did this… saved all my documents, music, e-​books, and pictures.
Oh, and he re-​installed Windows.
Oh, and also he re-​installed a better version of Windows than I originally had.
Oh, all of that in 3.5 hours with literally no effort on my part other than drop-​off and pick-​up.
$ 60 bucks VERY well spent. (Cash only, though, kids.) See if I even bother calling Lenovo next time I have issues with this machine, I’d just as soon go back to New Pro-​Line.

New Pro-​Line Computers is first rate. I cannot begin to describe the relief I felt on discovering this guy! I have used him several times. Quaid, the owner of the shop, is terrific. I’ve always had my computer equipment repaired in 24 hours or the same day, which is fantastic! And their repairs are very fairly priced. I recommend him without reservation!
Quaid is very personable, knowledgeable, and helpful when addressing concerns. I can’t imagine going elsewhere.
So, I would definitely recommend New Pro-​Line Computers to anyone out there looking for a place when in need of tech support, computer repair, and so forth. It’s almost like family. :-)
I even purchased one of his refurbished laptops and it’s working great. He deserves all the business that comes his way. This is best place to get your computers or cells repaired. A keeper!

My computer was repaired within hours! The owner is exceptionally knowledgeable and the customer service is amazing. I would highly recommend this place for repairs. Very reasonably priced! A+++!!

I’m impressed with how my laptop was repaired flawlessly in less than one day, at a fair price. The person I met with was honest and reasonable with me. I’d gladly do business with him again.

I’ve used these guys several times for repairs to the computer. First off… VERY HONEST guys. Almost to a fault and they’re very reasonable with the fees. But the downside is that they don’t really have much stock if you have a hardware-​related issue that needs resolution. I had a bad video card on my computer and I had to go out to a retailer and buy the part and return with it. I would have paid a little more to not have to do that as it added another day into the process.
Good news is that they fixed it and when I booted it back up… no problems. Taking my other computer there in a bit for a quick fix.

Great place for computer repairs! I came in yesterday to have my computer fixed– it was completely dis functional. They have a flat rate of $ 40 w/​o extra equipment which was fantastic because Geek Squad was charging me $ 200! The problem was G/​S couldn’t guarantee this would be the final price until they actually ran the diagnostic! Pretty much taking a gamble with the $ 200 — so I decided to try Proline Computers.
I walked in & Qaed walked me through what the issues might be & how he would repair them. I left the computer with him and within 1 hour I had it back– like new. He even gave me a year of Norton anti-​virus — free! Great prices, fast service– Highly recommended !!