Men’s Wearhouse and Tux

This location is closed. The telephone number is for the store on North Michigan Avenue. Its time for Unilocal to have a section for people to post when a business is closed or moved without giving it a rating.

Horrible service, took my outside clothes then when I went to pick them up the day after they told me they would be done they told me they don’t like tailoring outside clothes and were backed up. Overcharged for subpar service

On vacation over the Labor Day holiday bought a suit at Mens Warehouse on state street in Chicago for my sons wedding in early October! Was told two weeks for alterations to be complete and then They would ship to my store near my home in Traverse City, Michigan. Two weeks went by I made a call to my local store no suit. I let two more days go by called the Chicago store they assured me it was sent and was told they would call me back the next day they were very busy at the time. I had no problem with that and believed they would call me back. 3 days later no suit no call back! So I called my local store again and was told not to call they would call me when the suit arrives! That night frustrated with the whole situation I called the Chicago store once again. This time speaking with the manager who looked into it for me… after holding a few mins he said the suit was there and that it was sent back to them. He assured me that first thing Monday it would be shipped out and in my hands Tuesday which is today! Hence the review! No suit today and I fact it may be here tomorrow but no guarantees! Apparently it was boxed up but missed the UPS truck! Such lack of customer service its ridiculous! Now still no suit wedding in days not weeks and I have no confidence it will show up and who knows if the alterations have been down correctly. Not once has anyone even offered to refund or maybe offer a tie or maybe a pair of shoes to keep my happy! Honestly all I want is my suit I paid for almost 4 weeks ago! It’s amazing they take more care with how they answer the phone than customer service after the bill is paid! Now having bad service in one store could just be a bad apple that works there but two different stores two different states two different size of cities it’s a problem that Men’s Warehouse has within its ranks! Hopefully the suit arrives tomorrow or I’m screwed for my sons wedding! Never again will I buy from them and I will use social media to spread the word of the lack of customer service and care of their customers after they have your money! Totally disappointed and lost all faith in the company!

I only had a few minutes between meetings one morning. I stopped by to get measured for a Tux and they helped me out right away.
The assistant manager Michael was particularly friendly and helpful and made sure I felt taken care of. I haven’t picked up the tux yet, but if it fits nicely then this would be 5 stars.
Thanks a lot.

What a total hustle!!! I’ve never felt so uncomfortable shopping at a Men’s Warehouse. A tall older gentleman helped me out and it was obvious all he cared about was trying to get me to spend as much as possible. He even went as far as saying I needed to pay the tailor extra money to get my suit done in 3 days! I told him I wasn’t sure how much extra to pay him and that it made me feel uncomfortable. He showed me the back room as a way to show how busy the tailor was. I told him again that made me feel uncomfortable b/​c I wasn’t sure what extra to pay and what if it wasn’t enough, would my suit not be done or done incorrectly? All of a sudden he changed his tune and said he would make sure it would be done on time. They will also hide fees until you check out. My one suit during their sale for $ 199 came out to $ 323 for just the suit only!!! Also, I agree with the other reviews about the workers being rude. Talk to me like I’m a grown man and not like I’m a dog. Never will I go back and I suggest avoiding this place at all costs!

Nope don’t do it.
Rude service from younger woman here. Wish I remembered her name. Seemed annoyed and upset that I was asking questions about the suits I was trying on.
Do your job and fake a smile at the very least.

Best. Experience. Period. I had the pleasure of working with Rob, the manager, and could not be more happy with the suits he picked out and the service he provided. Attentive? Check. Sense of style? Check. Most importantly, he worked with my budget and time constraints. The entire staff was great. Big thanks to tailor Glenn Childs for his mastering of my suits. This will be my only shop for menswear from this point forward.

If it was possible to give ZERO stars, I’d do it. I’ve never experienced such bad customer service. My partner and I went into the store in August for our October 4^th wedding to buy matching suits. The suits came in two weeks later; his fit perfectly, mine was two sized too large. So they pulled one off the rack (so did it need to be ordered in the first place?) and the tailor did his thing with his alteration pen. I went back two weeks later (now in September) to try on the suit and ostensibly pick it up. Still way too big.
A week later I went back for my 3^rd fitting. This time, way too small. EVERYTHING had been shortened — sleeves, pants, crotch. The jacket didn’t even button. The pants barely buttoned. So he marked it up again.
A week later, back in for 4^th fitting. Pants were better, but jacket still too small and sleeves too short. The tailor said he knew what to do and asked me to give him 45 minutes, which I did for the 5^th alteration. He still didn’t get it right. This is now one week before my wedding.
The Monday before my Saturday wedding, I went back in again for the 6^th alteration. Mind you, this is 6 alterations and the suit hasn’t left the store yet. Jacket — still doesn’t work. Now the tailor is blaming the way I am built instead of his shoddy measuring and tailoring skills. He again asks for another 30 minutes to make adjustments for what will be the 7^th alteration. Thirty minutes later, still a bad fit. Sleeves too short, jacket has bunched fabric by the right shoulder and button needs to be moved. And I’m not quiet about my complaints. The manager, who is there the entire time, says nothing to me. There is no customer service at all.
Desperate, I finally just take the suit because I’m afraid its been cut up so much at this point, there’s nothing more than can be done. They go to put the suit in the bag and I notice lots of wrinkles on the back of the jacket:
Me: «What are those?»
Clerk: «Oh, it just needs to be pressed.»
Me: «Well, then, PRESS IT»
Clerk: «Is everything okay?»
Me: «No, it’s not okay. I’ve been in here 5 times and this suit has been altered 7 times and my wedding is in 5 days. And it still doesn’t fit and I don’t know what to do about it.»
Clerk (condescendingly): «What can we do about it?»
Me; «You can press the damn jacket so I can get the hell out of here.»
I took the suit home and was just fuming. My partner suggested calling another MW location, which I did — the one on Michigan Avenue. They fixed the entire suit in one alteration. I picked it up the day before my wedding.
When I called the State Street Manager to complain about my experience, he apologized and said that there was nothing he could do unless I brought the suit back into his store. I don’t even plan to go back to that location again.
Consider yourself warned.

This service at this location really varies by who is your salesperson. There are a few good ones, and a few really bad ones. They really should have better training to get all their staff up to speed. The Manager Evelyn was very helpful and was the saving grace of me buying a suit.

STAY AWAY AT ALL COSTS. I would give this place 0 stars if I could.
I went here to pick suits for my groomsmen. I am SO glad I got a custom suit for myself from Balani (Go there!!). The suits mostly turned out fine, but the ordeal was a nightmare. Read on for all the details if you like, but the gist is to just avoid this store.
First, I came in and found a suit I liked for the guys, asked if we could get fitted together and then have the suits shipped to their local stores. I was assured this was doable, so I left to get all the guys measurements. Keep in mind, this was a big order of 10 suits.
Then I came back about a week later with all the measurements. The salesman couldn’t remember my name, couldn’t remember the suit, and couldn’t find the suits I wanted for a good 10 minutes. You would think a company like this would have software to keep track of wedding details, seeing as it is a good chunk of business… we order the suits, pick a day, and I leave.
A month later I give them a call to verify that we’re still on for a fitting that weekend. Salesman doesn’t remember the date (again, no kind of tracking/​record keeping??) But assures me we’re good to go.
Day of the fitting comes and I get a call. My fiancé had dropped off alcohol at the store and had been assured several times by the salesman that we could drink. Now, not only does the salesman spoil the surprise, but tells me his manager won’t allow us to drink even though he supposedly does this for every wedding party.
We get to the store and the salesman pulls me to the side. Apparently they ran out of talls, so without asking me or calling me he ordered my dad (6’5″) a regular jacket instead of a tall. Then my friend goes to try on his coat and he can barely get it on because they ordered a 40 instead of a 42… all the while the salesman is making creepy comments. So after rushing us, lying about the alcohol, and messing up my $ 2500 order he said «8 out of 10 isn’t bad.» Then the guys had to individually pay for their alterations and I overheard the salesman complaining about how I was killing his average ticket. Really? Complaining about $ 2500 in suits and another $ 300 in alterations?
So they re-​order my friends suit and swear they can fix my dad’s. Friends 2^nd order comes in, this time it’s a 42, but a regular instead of a long… time to order again! Then, the only reason I found out the suits were done was because my friend picked up his 3^rd ordered suit after alterations were completed. I never received any notice that the suits were done.
So everyone goes to pick up their suits and some minor alterations are to be expected. Not what happened. They basically had to undo all changes to my brother’s suit, had to make several big changes to my father-in-law’s suit, and to my dad’s suit. Thankfully his ended up fitting reasonably well even though it was regular. Although this is partly due to them shifting 1 button to make the jacket sit right, so now his jacket looks uneven when unbuttoned. But that’s not even the worst!!!
They LOST one of my friend’s suits. For 2 weeks this store and my friend’s local store could not find his suit. They even told me they most likely accidentally sold it to someone!!! Then, miraculously, weeks later it showed up. How unorganized are these stores???
Then, they neglected to do the alterations of another friend’s suit for almost an entire month. When he called to complain they asked if he could he patient because it was prom season. Seriously??? For a suit we paid for and had fitted nearly a month ago?
On top of all this, non of the guys received a call from their local store when the suit arrived. They all had to keep close tabs on their suits and several people had to make multiple calls to get them.
Literally the only positive things I can say are 1) that he comped the alterations for my dad and friend whose orders were messed up and 2) after a nightmare experience the suits at least looked good on everyone.

I’ve been going to Men’s Wearhouses for suits for more than half my life. I’ve been coming to this location since I moved to Chicago 6 years ago. After buying a couple suits there once and picking up some other things, I started avoiding it. Every time I went back, the same salesman was there. He was SUPER pushy. Insisting I needed new shoes, new shirts, and new hangers. When I went to pay, he told me I needed a new wallet. It was super offensive and off putting, so I stopped going. Jos. A. Bank got my business for a while.
I went back to buy a new suit for some upcoming weddings. The salesperson was SUPER helpful and nice. The tailor was personable and efficient too. We quickly found 2 suits that fit PERFECTLY. They’re shortening the pant legs and jacket sleeves, but that’s it. Men’s Wearhouse redeemed itself!

I rented a tuxedo here for my brother’s wedding, and had a terrible experience. The final result left much to be desired. Most notably, they sent me home with two shoes of different sizes. How does that even happen? My feet were in agony throughout the wedding. Additionally, the vest was baggy and so was the jacket. When I pointed this out they said they couldn’t do anything about it. Not recommended.

We went in initially just to find slacks to match a jacket we had found elsewhere. Ended up buying a full suit instead. They were having a big sale so we let ourselves get talked into getting shirts and a tie too. The sales guy was great but more pushy than I’m comfortable with; however, since my husband was the one bearing the brunt of it and he didn’t seem put off by it, it was an overall good experience. We spent a lot more than we had intended, but as a «guy» my husband had virtually no nice clothes that fit or aren’t totally worn out, so I know he’ll get a lot of use out of the new clothes.
This store is not oriented for people to just browse around, you have to get someone to help you out. It’s not the sort of place I would enjoy shopping, but, I’m a girl so I likely will not be shopping there.

Worst clothing store ever! I’ll only summarize today’s experience, but have always walked away feeling under impressed.
Upon arrival to the store, the manager is out front smoking.
However, I was quickly greeted by Michael when I walked in. He was overly helpful so much that he was showing me entire ensembles of how pieces can fit together when all I wanted were some pants. He picked out several pants and none off them worked. I found two myself that I actually walked away with. As I was trying on said pants he kept wanting me to try on a jacket which covered up the pants!
At the register I also had a gift return which needed the manager. When he rang up the credit he gave me a snide remark about the gift return not being as much as I would have thought. Ya I know I’m 4 months late returning this Christmas gift. Just apply it and move on.
Also on the bill along with the pants hemming was a $ 20 charge for the permanent crease. While I do love the crease, I was not consulted about this.
Finally upon leaving it was after hours and the door was locked. No one monitoring this locked door to let customers out. It wasn’t until I was out that another associated came over to relock it.
Besides the service, the selection is limited and prices seem too high. I love Jos. A Bank and could have gotten much more for my money. The only reason I went here was to exchange the gift I had received.

This place was awful.
I happened to be downtown and passing by, and I need to buy a suit for my wedding. We walked in and were ‘helped’ by a woman who seemed fine at first.
Then, she gave me a vest to try on and concluded I was «too fat» for it. You can call me oversensitive if you want, but I should note that I’m 5’9“ish and «skinnyfat» — I’m under 160lbs, but working on getting rid of a belly. That wasn’t a fun thing to hear from someone who is supposed to be providing me with customer service.
Thing is, even if you want to ignore that and chalk it up to me being oversensitive — she said she was going to get another vest, then proceeded to just vanish and start helping other people. This happened after she asked if I was renting or buying, and I said «buying» — so here I am saying I’m ready to drop several hundred bucks, and even if you can ignore her insulting me, she also just disappeared and got lost helping other people.
I’ll never go to a Men’s Wearhouse again thanks to this experience.

I went to this location of the Men’s Warehouse on Labor Day weekend to purchase a new three piece suit for my wedding. Got great service during that visit from Jimmy Llorente. Make sure to ask for him if you go to this location.
Jimmy helped me pick out a great three piece suit with matching shirt and tie. Now I won’t be the groom in the cheap suit standing next to my bride in her expensive gown.
That weekend Men’s Warehouse was having a buy one get one free sale. Jimmy then helped me to pick out a free suit, shirt, and tie.
Fast forward. Today (⁹⁄₁₇) I returned to pick up both my suits, which I had left behind for tailoring. A totally different experience.
Jimmy wasn’t there. An older African-​American gentleman helped me or at least pretended to help me. He seemed in a hurry to get rid of me. Anyway, he had me try on both suits and then disappeared. When I finally got his attention again, he came over to give me a cursory look over to confirm that they fit.
I get to the register and he bags both suits in one plastic bag. No mention of garment bags. Never mind the fact I spent nearly $ 1,000 at the store. Not his sale after all.
So I made my way over to Walgreen’s to buy two suit bags, which I should have gotten from Men’s Warehouse for free.
I like the way I look in these suits, but the service is spotty. Only go if Jimmy Llorente is there. The rest of the store’s staff seems more interested in tuxedo rentals than selling suits.
One final note. Before stopping at Men’s Warehouse to look for a suit I stopped at Nordstrom’s in Old Orchard. There a pimply salesman sold me a nearly $ 1,000 suit that didn’t fit with a free Nordstrom’s suit bag. He told me to go get it tailored. So service doesn’t necessarily correlate with price.
I think some salesman are just better at their trade than others. This really matters when it comes to menswear and not just dockers and blazers. Jimmy’s the real deal. Ask for him. You won’t be sorry.

Never ever ever will use Men’s Wearhouse again and I don’t recommend them to anyone! My husband ordered the tuxes for our wedding here and it turned out to be a huge mess. They didn’t have the tuxes when pickup was scheduled, when they finally were able to piece the order together the next day, there were still items that didn’t fit properly and they nearly didn’t give my husband his shoes! Unfortunately, they were the one wedding vendor we had that we can’t give a glowing rating for!

We had a good experience with the staff at this location, much better than other branches (in Boston). They were timely, courteous and had a no-​fuss return procedure. They also took away any extras we did not want (i.e. suspenders) we didn’t have to deal with them later.

I can see why people can’t stand this place. I walked in with my fiancé and our friend to get fitted for our wedding but on one wanted to help us. We stood there staring around like idiots waiting to be helped. One of the women came over to help us but couldn’t understand what we wanted. It was simple, 5 teal ties, 4 silver/​gray dress shirts for the groomsmen and 1 white dress shirt for the groom. Finally Brian came over!
Brian was great! He helped us in no time at all and than had a wonderful consultation with my fiancé. We were about to graduate from college and he was going to need suits and other essentials for the business world. Brian took care of everything (suits, shirts, pants, sports coat, ties, shoes) without breaking the bank! He even helped up get 50%.
We’re actually sad we’ve moved to LA because he isn’t here to help with my new husbands fashion choices.

I am simply appalled by our last visit here. My husband has been a regular customer at the State Street Men’s Wearhouse since 2006 and unfortunately, this particular store’s customer service has gone from fantastic, to poor, to downright horrible in the past two years.
We dropped off two pants to be altered, both purchased and tailored previously at MW. The first pair was to have a small rip repaired and the other to get fixed because they were altered wrong to start with. We dropped them, the salesman and the tailor looked at them and marked them in the middle of May and they weren’t due to be finished until June 9. When we came to pick them up they hadn’t been touched. They said they didn’t work on them because they had to be dry cleaned before they were worked on by the tailor. The pants sat there for 3 weeks with nothing being done.
We’ve had several things fixed here before and have never had this problem. No one mentioned pieces needed to be freshly dry cleaned to us when we dropped off the pants. When we asked why no one called us to tell us this, the manager, Evelyn Cislo, said it was because no one wrote our number on the alteration ticket. We have been shopping here for 6 years, are in the POS system/​members of the «Perfect Fit Club,» and several of the employees have my husband’s business card. Evelyn said she couldn’t look us up in the computer because there are thousands of people with the same last name (Which is Agnello-​Dean, so there are actually only 4 people in the world with that name). When we asked why they didn’t try to find our number, or let us know when we called toward the end of May for a status check she just said «I couldn’t do nothing without a phone number.»
I was completely disgusted, not only as someone who works in retail, but as a loyal customer for six years. I was appalled at their non-​action and Evelyn’s insincere response and apology. It is unfortunate that a place that used to be our go to shop for Men’s suits is now a place we don’t feel comfortable shopping in. Our business will be going to Men’s Suits New York on Michigan Avenue where they treat their customers with respect… and don’t loose their phone numbers.