MedSpring Urgent Care

Very impressed! The rooms were super clean and I was seen quickly. Dr. Steve and the rest of the staff was very friendly, understanding and helpful.

Unbelievably quick service. My PA and Dr. were great and extremely helpful. I had to make a follow-​up call for a new script and everything was handled quickly and efficiently. I’m so grateful I decided to come here. Great staff and clean facility.

I had a cold, and went to MedSpring to get checked out. The whole experience went well. The nurse listened to what I said, and so did Dr Alde. I would highly recommend it. They were personable as well.

Quick, helpful, clean… Will definitely come back if needed.

I came in for a broken toe, and the staff was incredible. I got in right away and everyone was super friendly. The facility was also extremely clean and comfortable. I’ll definitely be using this facility in the future.

I’m very disappointed with my last visit on 9÷9÷15− I came in feeling very sick (I had a feeling that I either had strep or a sinus infection) — I had a swollen gland o the left side of my throat and had a sharp pain in my left ear when I talked or yawned, along with aches and pains. I had a short wait luckily– but it took a while for the doctor to come in after the PA took my vitals. When the doctor came in (Dr. Um) — I don’t think he was actively listening to what I had (he did assume I was a smoker, when I told the PA that I don’t smoke), and I don’t think he evaluated me well (he didn’t even feel how swollen my throat was. On top of that I had THREE swabs shoved down my throat to do the strep test– which came back negative (even thought he said I showed definite signs of strep). He said that I would get a call the next day when the results came back from cultures. To top it all off, all he prescribed was lidocaine for me to gargle and spit out 10ml for throat pain (how is that going to relieve pain in the BACK of my throat?). Later that night I was having chills, sweats and a 100 degree fever.
I called today (9÷10÷15) because I was feeling WORSE than I was before– he said «I can reevaluate you again, you’ll still have to pay $ 25, I wont have the results for another 2 – 3 days and I’m sure I’ll tell you what I told you yesterday». Since I didn’t want to waste $ 50 on someone who clearly didn’t care to treat me– I went to Immediate MD, where they ACTUALLY evaluated me and found out I actually had strep and tonsillitis & actually gave me some antibiotics to fight it off.
I’m really pissed off by the quality of medical service I got here– definitely not going back to this place. Go to a Walgreens or CVS clinic instead. I wish the doctor would have evaluated me better and actually listened to how I was feeling– I’m glad I listened to my gut and went to a different doctor.
If you really want to end up in the hospital due to a doctors lack of caring– go here…

I am only giving this facility 1 star because of the unacceptable care that I received from Dr Gans this morning. If I ever need urgent care again and Dr Gans is the only available doctor at this location, I would rather go to the hospital and just deal with an emergency room co-​pay.
The facility was very clean and comfortable, and is a short, convenient walk from my east Lakeview apartment. The two gentlemen who assisted me (receptionist as well as Al, nurse/physician’s assistant) were excellent at their job and incredibly kind. I was made very comfortable during my visit, until I was seen by the doctor for all of 5 minutes, if that.
Dr Gans stormed into the room and asked «what am I doing for you?» and was very dismissive and condescending when I stated that I have a sinus infection. She acted like she didn’t believe me, asking why I thought that and why I didn’t go see and ear/​nose/​throat doctor if I’m so sure. She asked what I had been eating lately and told me that my diet of produce and lean meats was making my diarrhea worse — after I had explicitly told her I was not experiencing diarrhea. She barely examined me, just acted extremely judgmental about my self diagnosis and decided she could prescribe an antibiotic. She told me to eat dry toast for 4 days to «cure» my nausea (and day-​long vomiting episodes) and take ibuprofen for the pain. Dr Gans promptly left and Al returned to help me with my prescription and bill.
Also, my fiancée and I immediately looked up this doctor when we got home — NO ONE has anything nice to say about her! I honestly cannot even fathom why she is still employed as a doctor, let alone at an otherwise excellent facility.

Great service and young doctors who care. Great alternative to seeing a internist if you kind of know what the diagnosis might be. Either way the doctors and staff are very knowledgable.

I have been meaning to leave this review for several weeks. The medical care I received from the doctor was fast, thorough, and helpful. I am leaving this review for the way I was treated by the front desk staff/​nurses when I arrived.
I called the phone number for MedSpring on a Thursday night at 8pm. I was calling because I had just injured myself and saw the clinic closed at 9pm, so I wanted to find out if it was too late for me to come in and get evaluated for a broken foot. The woman who answered the phone was really friendly and said I was welcome to come anytime before 9. So I got in a cab and arrived at 8:15pm.
When I walked in, the nurse at the front desk looked at the clock very obviously with an annoyed expression. She was making it so clear she was unhappy with me coming in at that hour that I apologized and explained with confusion that I had JUST called and the woman said it was no problem for me to come. The nurse told me «Of course they told you to come, that’s the main number, they always tell everyone to come.» I couldn’t tell this from the MedSpring Lakeview clinic’s website but apparently that’s not a direct number to the actual clinic, it’s some general corporate line.
So then she told me it was still okay but «just so you know, it’ll be an hour wait.» I said that was totally fine because I had nowhere else to go and would be fine waiting. I did think this was surprising, though, because there was no one else in the waiting room. Then another nurse came out, took one look at me, and said loudly to the other nurse, «Did you tell her about the one hour wait?» She said yes. I again said that was fine, I’d wait.
I completed the check in process and sat down. Less than 1 minute later they took me back to be evaluated. There were no other patients back there, just me. The whole visit only took 20 minutes. It suddenly became very clear to me that the nurses were trying to dissuade me from checking in with a made-​up hour long wait, hoping I’d go to another clinic.
Although the actual care I received by the doctor was excellent, it should not be okay for an urgent care clinic to attempt to dissuade people from people evaluated by lying about wait times. I’m not sure if the problem is with the staff at this location or the broader policies of Medspring that create this type of situation. Either way, go somewhere else where staff want to actually treat people.

Great place to go for smaller illnesses! I came here because I had strep throat. Strep is terrible, but the staff here are great and very helpful. I came in midday (around 2ish) and it was completely empty, which was great for me. They were able to see me pretty much immediately. The room was super clean and really nice. It had a TV and a couch, which made me feel at ease. There was also a nice area for small children when they come to MedSpring. The doctor was also really nice and very helpful. I had some follow up questions and he always returned my calls in a timely manner.
Overall, great experience and I would definitely come back!

Just left this place. Came in and gave my insurance to the guy at the front desk. Upon leaving I was informed that MedSpring is out of my network so my copay is going to be $ 100 instead of the usual $ 35. How convenient to inform me of this AFTER seeing the doctor. As if that is not enough, they told me I should have checked if they were in my network before coming in. Take what you want out of that but I am sure you could go somewhere that isn’t out to screw you upon arrival.

Everyone was professional and friendly, from the doctor to the receptionist! I came in thinking I had an infection. Within an hour Dr. Hayes saw me, tested me, had confirmation that I had what I thought, thoroughly explained the treatment, and I was out with my meds already waiting for me at a nearby pharmacy. Great service. Dr. Hayes is knowledgeable, has a good bedside manner, and listens!

I had a great experience, as great as a doctors office visit can be.
I walked in at 8:40 (they close at 9) I was barely done filling out paperwork before I was taken into the exam room. I explained my symptoms to the nurse (sore throat, fever, loss of appetite, etc). I was told it could be a bit of a wait because there was another patient waiting for a procedure. On her way out she asked me if I’d like a drink or a snack to munch on. What doctors office does that?
I was pleasantly surprised when the doctor, Dr. Alde, walked in less than 2 minutes later. He was very friendly, very personable, and came across as a real person. He diagnosed me with strep and tonsillitis, answered all my questions, and made me feel really at ease. The couches in the exam rooms made me feel more at ease.
All in all, if you are sick and live nearby, go here. 9am –9pm and the walgreens down the street has a 24 hour pharmacy.
***update. Less than 24 hours after I was at MedSpring, Dr. Alde called to see how I was doing. What convenient care have you been to that does that? Hell, even a general practitioner or hospital doesn’t do that. If I ever need urgent care in the future, I’m going back.

We called ahead before bringing our 4-​year-​old son in; he had a laceration on his scalp. They told us to come on in. When we arrived, the receptionist informed us that they can’t treat pediatric patients with wounds like our son’s – something about not having the ability to do stitches if needed – and said we should take him to the Children’s ER downtown. I explained about the phone call, and she said that the number goes to their call center in Texas, not this actual clinic, which I don’t understand – is the call center not familiar with this policy, or unable to advise people on whether visiting this facility makes sense? Really irritating that we made the trip for nothing. Luckily, the Advocate ER is close by, and they examined and glued our son’s wound (after an ER-​length wait, of course).

Customer Service is the WORST! Corporate office is a JOKE!
I went in for a TB skin test back in ⁰⁸⁄₂₀₁₄. I didn’t know if I had been vaccinated in the past so I was told that if it comes back positive, there is a mandatory chest x-​ray that needs to be taken. There was NO mention of an extra cost. I went ahead and had the TB skin test which came back positive. I was then given the mandatory chest x-​ray. At the end of the service, they didn’t mention anything about the cost of the x-​ray. In ⁰⁶⁄₂₀₁₅ I went back to get the renewal TB chest x-​ray. At the end of the service they said I had a past due amount of $ 59 for services from ⁰⁸⁄₂₀₁₄ and that it was now in collections. I asked the girl at the front desk why I was not told about the fee at the end of the service on ⁰⁸⁄₂₀₁₄. She said someone at her office made a mistake and they would waive the fee. I immediately contacted the customer service for answers. I explained to them I was NEVER told that there was a fee for the addition x-​ray that was taken back in ⁰⁸⁄₂₀₁₄ and I asked what address they allegedly sent the statement’s to. They said they sent 3 statements to the address on file, which happened to be the wrong address. I asked them if they had any other addresses on file and they said yes, and read me the other address. I explained that the second address was the correct one. I further questioned why the statement was in collections when they had 2 addresses on file and why they didn’t mail the statements to both of the addresses. They didn’t have any answers except for me to pay the $ 59. At this point I thought it was EXTREMELY unfair practice that I was NEVER told about the additional x-​ray fee, I was directly told that someone at their office made a mistake, they were sending statements to the wrong mailing address, my credit was being affected because of a MISTAKE by someone in their organization, and at the end of the service they request payment which was NEVER done back in ⁰⁸⁄₂₀₁₄ nor did they have me sign any documents. I requested a call from their regional for that area and I have NEVER received a phone call or voice mail. I paid the $ 59 decided to write this review to caution everyone else out there so that this doesn’t happen to them.

Ended up going back after talking with their incredibly friend (I assume Corporate office) staff over the phone. They apologized, and I decided to accept it as a one-​off mistake. I went back to get my stitches removed, staff was incredibly friendly and everything went great. Really can’t complain.

I am going to do everything I can to discourage everyone I know from using this urgent care after my experience with one particular office staffer today.
I walked in here straight from the Minute Clinic around the corner because it turns out that my three week cold is actually pneumonia, which is something the Minute Clinic is not equipped to fully diagnose and treat. The Minute Clinic even checked something to make sure this place accepted my insurance before sending me here.
So I walk in, hand them my insurance card and ID, fill out some forms, and am quickly escorted into an exam room. Everyone and everything in this process was very nice. I asked to use the restroom and they even asked about the reason of my visit to make sure that I didn’t need to give any sort of bathroom samples before I went. Also super nice. Another super nice staffer came in and took down the reason for my visit, my vtials, and my basic health stats like height, weight, allergies, current meds, chronic conditions, etc. At this point, I was impressed with both the staff and the facility.
Then a female staffer walked into the room, shoved my insurance card in my face and barked, «Is this an Obamacare plan?» at me, sneering out the word Obamacare. I told her that it was a plan that I had to purchase through the ACA exchange because my work doesn’t provide insurance coverage. Then she told me «Oh, so it is an Obamacare plans. We DO NOT accept Obamacare plans or self pay so you’re going to have to go somewhere else.» She again, sneered out the word Obamacare.
So I walked out into the lobby and called the number on the back of my insurance card so that I could make sure that the next place I walked into, 100%, for sure, took my insurance. At this point, I had a little bit of a bad taste in my mouth about the place due to that specific employee’s attitude but I was just chalking the encounter up to CVS maybe having out of date information.
However, after I had explained the situation I was in to the rep at Blue Cross Blue Shield, they pulled up a list of urgent care locations that they have as being in-​network to my current plan. The first place on that list? This exact MedSpring location. How can they be out of my insurance plan’s network when my insurance rep, who was searching for sites specific to my exact healthcare plan, have it on their in-​network list? Something is really fishy about that and it doesn’t look at all like it is on the side of BCBSIL.
In the end, I elected to go to the Edgewater Physician’s Immediate Care who were super lovely and had me in, chest x-​rayed, and out with the proper scripts for a pneumonia diagnosis in less than 40 minutes.
I’m sure that had I been informed that they don’t take my plan in any other way, I would have just thought that this office and BCBS had miscommunicated some things to one another. But the way in which it was presented was that I was not welcome there because I use a tax credit to pay my healthcare. Maybe they just don’t take the bronze level plans, but it seemed more like I was being turned away because of one staffer’s obvious political bias.

Came to MedSpring on a Saturday morning with a worrisome infection. They could not have been more professional and courteous. It took me 2 minutes to fill out paperwork, copy my insurance, and even offer me a beverage !
Took me right into Exam room where Mike the M. A took my preliminary info and could not have been nicer. Even offered a cup of water !
Dr. Jonathan Alde came in to the exam room within 5 minutes. He was very professional, efficient, and explained everything. I have neuropathy and poor circulation in my feet and he gently but sternly warned me of things to come if I do not take care of myself and my Diabetes better.
He gave me two antibiotics and explained why he chose them for effective coverage of infections. I left with a podiatry referral and even some extra bandages !
Best doctor’s visit I had besides my PCP in years. Dr. Alde could teach some other physicians a few things about professionalism

After two months of dealing with a persistent infection and playing phone tag with an otherwise uncaring staff at the Chicago Women’s Health Center, I decided to check in here. As someone who’s never had health insurance until recently, I was hesitant to come in for fear of ridiculous fees. But I really needed to get checked up after being left untreated for a long time.
The place was fast. My visit probably only took 20 minutes. I finally got my much needed meds. The next day, docs at MedSpring have been calling in to check on how I’m doing. I’m really grateful for that.
My only criticism is that, before taking my meds, they should have advised me to stop taking BC as it can interact with the meds and make the side effects worse. I don’t remember getting asked if I were on any meds currently, nor do I remember bringing it up to them during my visit. Still, they just need to be more thorough. On the third day of treatment, I was experiencing some side effects and called in clinic. I talked to a doc, and she kindly advised me to stop my BC and take in more probiotics and fluids while on the regimen.
Fingers crossed I’ll get better soon.

I’m in Chicago for 5 weeks and of course I wind up sick. I wind up here because when I called I was told that I could be seen pretty much immediately. However it turns out if you’re told this it may not be the case. Linda who was at the front desk and super helpful explained that it’s actually a call center in Texas and she apologized since there were currently people with the Dr.
I didn’t have anywhere else to go and I’d already dragged my sick self in so I stayed. I wound up in and out of there in 30 minutes including filling out new patient paperwork and all.
The facilities were clean and really nice. The tv in the exam room was a nice touch, especially if you have to wait a long time. Dr France was awesome. She was quick and to the point and got my prescriptions over to WalMart quickly so that I could be on the mend.
If I find myself ill and in Chicago again I know where to turn.