Mdu Communications

Terrible service from these people. Internet constantly going out. Just had a phone call with a customer service rep who was rude and aggressive with me on the phone. I would rate them zero stars if I could. I’m glad my building is getting rid of them soon.

It is truly unbelievable how much one company could SUCK so badly! There needs to be an option for negative stars if only to accurately rate these b*tches. If you do not live in a condo/​apt bldg. where it is mandatory to use these idiots, then by all means, avoid them like the plague. I have an issue with the stupid satellite on the roof of the bldg. It is probably something like a leaf stuck on the satellite — it’s definitely not my receivers… already been through the troubleshooting with DirecTV.
Our maintenance staff will not look at the satellite so I had to call MDU… their first apt is a WEEK away. A freakin’ WEEK! And the nonchalant attitude of the person taking the call just makes it that much more unnerving.
Unfortunately these twits are also responsible for the building’s Internet service. A couple of months ago, my Internet went out — again it took them a WEEK to come out. It was fixed for 5 minutes, then went out again and the no-​service person was too far away to come back once I finally got them to answer the phone again. Then it took another 4 days for them to send someone else out. And the problem? was THEIR equipment.
They really need to be put out of business so the rest of us can be put out of our misery in being forced to use these stupid F’n idiots — back to hell DEMONS!
UPDATE ¹⁰⁄₂₈: the tech actually did show up today as planned. shock. And fixed the satellite. shock 2. Then 30 minutes after he left, the Internet went out. I tried to call tech support again, they said they would have someone call me back and that was 3 hours ago. I normally work from home on Mondays, but with no Internet access — I was forced to come into the office once again.
And the problem with the TV? The tech said our building was «overloaded» with devices and users. Guess they’ve never heard of a concept called «upgrading equipment to support current/​future usage.»

This is the worst place in the world. May god have mercy on your soul if you ever have to deal with them.

I would rather smash my thumb with a hammer than deal with these people.
If you enjoy soft rock whilst waiting on the phone for upwards of an hour waiting for them to inevitably tell them you have another charge, back ordered cable box, or other issue then I highly recomend working with them.
Publicly stated goal: Get on condo association board ONLY to get rid of them.

«We changed your appointment and forgot to tell you, so let’s reschedule for tomorrow. Also, before we hang up, I should tell you that we’re out of equipment and need to reschedule the appointment we just rescheduled. We’ll call you when the equipment comes in.»
That conversation took over an hour.
So I cancelled it & will just be using hulu+ and netflix.
What an absolute disaster of a company.

Hi everyone!
I am a Chicago West Loop resident.
I requested that a 2^nd cable box be installed at my apartment in one of the bedrooms.
When that date came…
1-​MDU delivered a broken used box. I have pictures and the remote must had been under a frat house for the last year. Used equipment on an install, pretty gross.
2-​I scheduled another visit and wasted another 5hrs for their long delivery window.
3-​The tech guy came with the wrong box on the 2^nd visit and this is even after I even confirmed that morning that the correct equipment was going to be delivered that day. I denied the install guy at my door and the company charged me an install fee anyways. I waited an hour and a half on hold trying to get a supervisor to talk to… surprise there was not one available. The call center person took down my info and they stated they scheduled a new appointment for 7÷12÷2013.
4-​Today, 7÷9÷2013 I waited for 30 minutes on hold to talk to a service rep. To my surprise, the information that the rep from my last call on 7÷2÷2013 told me last call was wrong and no appointment was even scheduled for this Friday. The new rep today told me I could not have the equipment I requested and I would have to settle for the equipment they would bring.
I am done with this company. You don’t go to a BMW and get forced to leave with Kia.
This customer service is below poor on multiple occasions and shows that upper management is either the same way or oblivious to the employees they hire.

worst service ever experienced! Building in Chicago has been without service for about two months. Two east 8^th st. Chicago only has service about one third of the time. Calls take thirty minutes only to be given a five day out call time. Then no show. Atrocious customer service.

Horrible service! Worst than the DMV. I do not even bother calling the customer service number anymore. I go straight to my condo’s management office to have them call MDU because I gave up on this useless and incompetent company. Unfortunately MDU is my only option for TV service! Equipment is outdated and technicians useless

Agree with all other reviews. Dealing with cables company is not a fun experience to begin with but these guys are the worst of the worst. I live in a building serviced by them and had two full outages in the first six months. Both took 3 – 4 days to get resolved.
In order to setup a service time, you must wait on hold at least 20 minutes. No lie, every time you call is at least 20 minutes. Then their appointment availability is always 3 – 4 days out even when the cable service is completely unavailable.
If you’re apartment hunting around Chicago I wouldn’t pick a place serviced by MDU.

To say this company sucks is putting it mildly. I agree with the other posts — I negative stars were an option, that’s what they would be getting. Their account reps know nothing and the only option for service is a «five hour window» with the latest window being 1−6pm. I realize that these jokers don’t really work much for a living, but I do. So now I have a week with no TV service. I can spend the time looking for an alternate provider.

DO NOT use this company. They clearly have no working knowledge of technology, the Internet or customer service. I have had to deal with these morons for six years because of an exclusive contract in my building. Be prepared to have Internet outages for weeks at a time, and you will never, ever be allowed to speak to a supervisor. Worst service of anything I have ever experienced in my life, by far.

The others have said it all. I called 3 times to setup service and waited on hold 35 min, 22 min, and 28 min before reaching someone. Then they couldn’t help because the previous tenant didn’t cancel the account yet. When they finally permitted me to open an account, I had to pay for services even though the installation was 3 weeks out. A company that operates this way is simply terrible.
UPDATE: I called back because I was charged additional fees for installation. As a new customer and because my building has an exclusive contract with MDU, I was told there would be no installation fees. Upon calling back to inquire about the charges, the customer service rep could not explain my bill, but simply stated «it is correct.» I then spoke to a supervisor who explained the person I spoke with about installation was wrong and there are installation fees. I felt like this was not my fault that I was misinformed, but after going back and forth for a bit I realized there would be no courtesy credit because their employee gave me the wrong information. I can’t force them to credit the $ 75 and I’ve called around to other providers. They told me they do not provide service to that location because of the exclusive contract.
NEGATIVE STARS for mdu and negative stars for me choosing an apartment building that does not allow their tenants the freedom to choose their own cable and Internet providers.

MDU Communications may be the most terribly run company I’ve ever dealt with. I would switch in a heartbeat if I didn’t have to use them with my condo building.
First, when I first had my cable and internet set up, the cable was set up but the internet was not. When I called to have my internet set up, the wanted to charge an additional $ 50 for the tech to come out and do what he was originally supposed to do. Also, the rep accused me of not ordering the internet set up whenever both are included in the condo package. Never once did she think that MDU made a mistake.
What really set me off was the scheduling of the second appointment. While they have a 5 hour window (which is ridiculous in its own right), I asked if I could have a courtesy call 15 minutes before the tech arrives. I live a 10 minute walk away from work and this would allow me to go to work and still have the tech appointment. The rep told me that would have to be approved and proceeded to tell me they could not approve that request. Really? You can’t he tech can’t give a courtesy call? Oh and by the way, if you miss your appointment, guess what, another $ 50 charge. Terrible customer service. Terrible company. Stay away.

Oh… it stormed last night… so guess what!!! NO SERVICE!!! Big surprise. Big disappointment. We called the 800 number to see what they would do for us — we were on hold for… wait for it… 40 minutes!!! Then got to talk to an «ANSWERING SERVICE» who didn’t know anything!!! They told us that they would forward our complaint and request for a credit on our account for the 2 hours we were without service on the following business day. I don’t think that’ll happen. Ugh.

I have moved every year the last 7 years so I know good and bad service, and this was by far the worst service I have ever had. First, it will take at least 30 minutes to reach someone. I hung up after I was on hold for 30 minutes without reaching someone twice. The second time I unpacked and after an hour and seventeen minutes someone picks up and hangs up. I called Direct Tv and they said this is the norm. They credited me two weeks so I could try and reach them. After 4 days of staying on hold I finally reached someone after 38 minutes. He tells me I have to call back once Direct TV filled out a change form. I asked if we could book an appointmemt now and he said no I had to call back. I called Direct TV and told them to call these people since they had no clue what MDU was talking about. The service rep for Direct Tv was on hold 45 minutes, I had a conference call and they booked me an appointment for the 31^st of July (the last day till I start work and the only day I can be here)…Surprise No one confirms my appointment and I call and wait on hold for only 25 minutes and they tell me they booked me for the 1^st when I start work! Long story short they can not get here till the 11^th and it will be almost a month since I have been calling… DO NOT USE THEM!!! I would give a 0 if I could…

I agree that they are horrible. The building should get a new provider. Today, I had an appointment scheduled from their totally inconvenient 5 hour window in the afternoon. They called around 8am and said they were nearby and wanted to come then, so I said fine since I had a little time before I had to leave for work. I figured maybe then I wouldn’t have to take a half day f they were to come in the morning and get it resolved. The guy showed up, fixed the cable cord, but never changed the channel after reboot to make sure all the channels were coming in. I realized a few minutes later (after he left) that the box still wasn’t receiving a signal on some channels.
I figured, ok, simple fix: I will just call them back and tell them to have the tech still come during our originally scheduled time slot (that I had taken a half day off of work to plan for). After being on hold for 20 minutes and being talked down to by a very rude service guy, they came back on the line and said he would be here in 10 – 15 minutes. I told them that wasn’t what I had asked for and that they were doing what was convenient for them and not for me. I asked to speak to a supervisor, and he was even dumber than the first guy I spoke to. He showed absolutely no consideration for my schedule and the fact that they came once and «fixed the problem,» and then he had the nerve to hang up on me or just stop speaking! I told them they are the worst customer service I have ever dealt with and not once did they every apologize or say they understand why I was upset. They honestly could not have cared less that I was upset (and yes, I was yelling but anyone would have been given the circumstances and the one with which they were speaking to me).
While I was on the phone asking when the tech would be back, my doorbell rang and he was already here. So much for checking with me to see if that was convenient. It seems as if I need a new box, which of course he doesn’t have on him and there are none in the warehouse, so this means I will have to go through another half day ordeal with them. If it wasn’t free, I would absolutely, 100% have switched services. They do things like this all the time. Last week, I had an appointment schedule but canceled it (because somehow my tv magically started working), but the tech showed up anyway since the idiots who schedule the appointments didn’t properly cancel it. It is just a nightmare every single time I have to call to talk to them. Avoid them at all costs if you can.

pretty pretty slow internet and the customer service line are always busy during normal business hour, can never ever reached an assistant.

Absolutely terrible. I think I’m supposed to be getting 5Mb/​s. I’m downloading something right now, the speed is 6 Kb/​s. Its awful. They have a monopoly on my building.

We get MDU communications TV bundle free with our assesments.
It is so bad I’m going to pay for another company to provide TV.
Yep, that’s right, I wouldn’t use their service even if it was free!

Remember 56k? Well that’s basically what MDU communications is giving you. I’m waiting for a youtube video to finish downloading. It’s taking well over 10 minutes. I’m so sick of this service but I had no other choice. They have a monopoly on the building.