McGrath City Hyundai

Unbelievably sleezy operation. No where on website does it mention $ 1895 reconditioning fee on used cars. Deceptive sales tactics. Keep it in mind when shopping there.

They sold me a car that breaks down every 15,000 miles and sold it to me way over price. No haggle pricing is a scam. They tell you it’s a no haggle tell them you will walk out then. Bet you there is wiggle room. Long story short because of how this dealership took advantage of a 19 year old kid and sold me this shitty car. I will NEVER BUY a HYUNDAI again. Screw Korea.

I come here for service for every oil change. Been here more than for times and only had one bad experience. After leaving our car leaked oil. The bad part was the person talking to us, she was very demanding and telling us we have to come back or we going to ruin the car etc. She didn’t apologize or come up with a better solution for us to fix the leak. We both work and going 10 miles out of our way is quite difficult. Wish they did a little more than just fix a problem they created. Overall is a good experience.

Unless you have to. Stay away from this dealer. Purchasing is a nightmare at this dealership. Get an out the door price or else they will try to add bs amounts. Also make sure everything they promised is included in that price. Go to another dealer if you can. They are a holes and they know it. That’s why used car salesman get the name.

This is the WORST dealership literally ever. These people are total scam artists! They have screwed over multiple people. When they «tried to fix it» it only made things worse by wasting people’s time and telling them oh don’t worry we will help you but they end up just lying. The customer service manager Armi is the a scam artist too! She tells you one thing and does another. DO NOT GO HERE EVER!

I purchased a car from McGrath Hyundai last weekend & had a great experience thanks to the outstanding professionalism of their manager Peter. Pete was very friendly and made the car buying experience as comfortable as possible for myself and my family. I was skeptical about making a purchase from this dealership due to the number of negative reviews, but thankfully my experience was nothing like that. Instead, I walked away with the car I wanted & was able to stay within my price range! Peter DeMeis & Dave Glass are two members of the McGrath Hyundai team that truly care about their customers. Thank you for everything! I am absolutely in love with my new car :)!!!

I know people say this all the time, but I’d give no stars if it were an option. One of the worst dealership experiences ever (see my review for Chicago Auto Depot for the absolute worst). I knew my credit was going to be a challenge so I went in with a down payment equal to nearly 30% of the cost of the car. And I was looking at an Accent so it was going to be a relatively low loan amount and my income alone was well beyond what I needed to pay for the car. I test drove the car and everything was fine until I got back into the showroom and tried to actually buy the car. They told me that because of my credit financing was going to be a challenge (no surprise there… that’s why I brought in a huge CASH down payment). When the salesman wasn’t able to finalize a deal with me he brought in his manager. The manager was extremely rude and pushy and was very disrespectful to me. He kept going back into the finance office and told me that he was able to get me financed and the payments would be $ 350 a month… for 6 years. When I asked them what the interest was going to be they told me they wouldn’t know until the loan went through. I politely declined. Paying $ 350 a month for 6 years on a car that they were advertising for just over $ 12,000 (and let’s not forget that healthy down payment I had) just didn’t seem like a good deal to me. I needed a new car, but I wasn’t desperate. The entire time I was there I felt pressured to buy a car. After telling a friend about the experience I had here I found out that he had almost the exact same thing happen to him here. He was told that his payments would be over $ 600 a month. He went to another dealer and bought the exact same car and his payments were over $ 200 a month less. This is clearly a pattern with these guys. To top it all off, a couple weeks later I got 2 letters in the mail from credit inquiries while I was there. One said that my application was denied and the other said that the original request was denied, but I was approved for financing with «modifications» to the original loan request. I can only assume that meant they wanted a bigger down payment. They also pressured me to put more down at the dealership. How much do you need to put down on a $ 12,000 car??? So as it turns out, I spent about 3 hours at this dealership being pressured to take a horrible deal that would have ended up costing me well over $ 20,000 for a $ 12,000 car only to find out that it wouldn’t have gone through anyway. I will never go back.
A few weeks later I took that same down payment to Ron Tirapelli Ford in Shorewood and was able to get financing for a much more expensive car for a lower monthly payment on a shorter loan. The difference between my experience there and at McGrath was like night and day. I felt no pressure and everyone went out of their way to work with me and get me into a better car at a much better deal for me. If you’re willing to consider a Ford, it’s well worth a drive out to the suburbs.

I posted this at two other website, but i have to post it again here…
This is the WORST dealership I’ve been to!!! gave us a quote on a car that DOES NOT EXIT!!! and we called just an hour before our visit, and we were still confirmed that there were a few in stock, ARE YOU KIDDING ME??? you sold them all in ONE HOUR???
the person who we talked to and emailed us was Lisa Pugh. The person who showed us cars was Troy Bell, when we were telling him about what our conversation with Lisa over the phone, he said that he can’t control what was said over the phone but he can only show us what was available, WHAT THE HECK!!! DON’T YOU GUYS COMMUNICATE WITH EACH OTHER ABOUT WHAT CARS ARE AVAILABLE???
THEN!!! Another quote that we got, which has a lot in stock, the price was not honored, because why? the price they sent you includes all incentives, ARE YOU STUPID? how can one person be a military, and recent grad. student, and driving über at the SAME TIME??? and you said well, all dealerships do that. NO!!! NO!!! we have so many quotes from other dealerships and they do not do that, and we’ve been to these dealerships!
I am not sure what’s with the 4.5 Reviews at google, and I am not sure why we were having such a different experience from other people. you didn’t hire people to write 5 stars review for you, right? LOL SHAME ON YOU!!!

Very dissapointed. You get a post card in the mail about this Super Sale from the General manager. One guy with no personality is smoking on this smokeless cigarette. He looked like something from the mob. I thought it was still illegal to smoke these smokeless nicotine cigarettes in doors in Chicago. No surprise from this place.
What a waste of time. It’s the old bait and switch trick.
I’ll never go back. Honda on the other side of this same building, is much more honest. Stay away from this Hyundai dealership.

Just don’t go!!! You’ve been warned. I recently purchased a slightly used vehicle from the dealer. The car needed new brakes so an appointment was made easily upon the sale of the vehicle. When I arrived at the service center at 7:30am the line was backed up onto the road. (Grand ave) not the easiest in and out. After having to wait in a long line just to check my vehicle in I headed over to the lounge for a wait time of apt 2 to 3 hours. Once 4 hours passed I went to check on the status of my vehicle only to find out it would be another hour. No excuses or any explanation as to why the time was pushed back. 5 hours later I was out the door. An absolutely unbelievable wait time. Save your time and find a different location.

Positive — Free coffee, lots of cars to choose from.
Negative — they changed the deal and added $ 1500 onto it but never mentioned a word. We went into the finance office and started signing papers until we noticed the difference in price. When we brought it up the Sales Manager explained that «in Chicago it is a cut throat business» and that the salesman had no business offering the price he offered to us.
But — no one brought this up and would have let us sign for the increase in price. That is pretty low in my book. If you can’t meet the price, tell me. Don’t try to cause me financial pain.
Well we took the paperwork and left the place.
It is unfortunate that something like this happened. I know that both myself and my daughter (who the car was for) would never recommend this place to anyone. Next stop — Hyundai USA.

I don’t get the bad reviews. From start to finish our experience was positive. I never felt pressure or like I was being scammed. Dennis Wippo is a SUPERNICE salesman and I enjoyed talking to him even NOT about the sale. Our kids had fun running around while we did paperwork. I enjoyed the fancy coffee while I waited. I never felt pressure to buy a pricier car, or to buy any «add ons.»
The sale was easy. It took less than two hours, which is crucial when you have small kids!
I highly recommend McGrath in general and Dennis in particular for your next car purchase!

Our salesman was more concerned with us giving him a 5 star review, than he was about giving us 5 star service. He got more pushy about the issue after giving us the typical car salesman runaround. 5 stars for ego? Yes. 5 stars for soliciting good reviews? Absolutely. If I had a star for every time this salesman told us to write him a 5 star review, he’d be set. But that’s not how this works. He was fake, pushy, and passive aggressive. So, no, Ron, I won’t be giving you a 5 star rating. I’m giving you the rating you earned.

I had a great experience with James. He helped us find a SUV that would fit our family and that I would feel comfortable driving. He did not pressure us but actually helped us! I’m not an easy person to bargain with but he stayed polite and was willing to work with what I wanted. Thanks James!

DO NOT BUY A CAR HERE! Similar to the experience of others who had the misfortune to deal with these DISHONEST people!!!
Made a deal with the salesperson, but when it came to final pricing got up charged 2500 for service fee and 1800 for additional warranty. None of these were ever mentioned during the interaction with the salesperson. In addition I had explicitly stated that I did not want ANY additional warranty. Yet found the 1800 added to final payment. Was able to get most of this money back, but not without unnecessary frustration and time loss.
Bought 4 new cars in the past and NEVER had an experience like this!
⁰⁄₅ stars

Horrible.
You go with an advertisement and demand to be given the price on the advertisement. You are being completely ignored. False advertising? I think so…
You try calling them up and requesting more info on an ad, you are told the person you need to speak with is in the other line and that they’d call you back. Surprise, suprise, they never call you back. Don’t waste your time with this dealership.
Fake friendly customer service. Stay away!

My boyfriend brought me here in December to buy me a 2015 Santa Fe. As we walked in the dealership we were created by a bald man who then told us Gil would be taking care of us.
I told Gil that I was interest in the Santa Fe. He showed me the limited version (2015) then showed me a pre-​owned 2012 version in white. Both of them were beautiful. I ended up deciding on the 2015 Santa Fe in red.
Gil was helpful throughout the process and very patient. He also speaks Spanish which is always a plus!
Because my boyfriend works in construction I decided to purchase the protection plan for my brand new car! I was told that adding this would add a total of $ 2000 more to the value of my truck in case I ever did a trade in. I paid about $ 1000 for this service and left my Truck in the dealership. When I got it back it was COMPLETLY SCRATCHED!!! I was so upset! I went to look for Gil and he assured me that it would be taken care of.
When I went to pick up my truck from this bad episode… I was greated again by another bad episode from a very rude service worker.
That same day I was so annoyed by the rudeness of all these people here that I truly did not have the chance to inspect my truck! One of the main scratches were gone and some of the stains inside the truck. Now every time my truck is under the light you can see the car full of tiny scratches.
This deer ship needs to realize that people give other people recommendations and I wouldn’t recommend this dealer to my worst enemy! If I wanted to purchase a scratched up vehicle I wouldn’t have bought a new car! Or agreed to pay over $ 40,000.

CON ARTIST!!! Avoid shopping at this dealership at all cost. This place is simply a joke. If you are a first-​time buyer this is not the place for you. In my two hours there I experienced more angry customers than I have ever seen at any place of business. More importantly, after being approved for a loan the salesman and tried to force a hybrid car on my relative. He would not show him any other cars. Luckily I have purchased many cars. As a matter of fact I used to sell cars. This place has no clue what customer service is.
This dealership could have the best deal in Chicago and I would not spend my money there. In addition, the entire time there the salesmen, joked around with a taser the entire time I was there. Yes and effing Taser. How professional is that in a place of business.
BEWARE!!! of the tactic they use, «I can’t get you the price or tell you the finance until you sign this paper and then I can get you a price however if the numbers match we will make a deal». WHAT EVER YOU DO; NOT SIGN THIS PAPER UNTIL YOU HAVE THE FINANCIAL NUMBERS IN FRONT OF YOU.
In summary this is HAGGLE pricing at its best. These people try and rip off individuals who are inexperienced and purchasing vehicles.
Pleasse don’t let the one star fool you. It is only because I had to select a star. This place deserves zero stars. The good news for consumers is there are other dealerships, many others. The sad news is these people think they are the only dealership.
Sincerely,
11÷22÷14 shopper

Bait and switch. The worst service I’ve ever received. Avoid!
Long version:
Using
I found the exact specs for the car I wanted. McGrath City Hyundai showed the lowest price by a good margin, making the 1 hour drive worth it. After selecting them they gave me a call explaining they wanted to provide VIP treatment, and set-​up a time to test drive. I told them tonight would be perfect and I would head their way after the call. Wow, this will be perfect!
This is when things went bad.
I show up and they were surprised. After a few minutes of scrambling they admit they don’t have the car, but mention they have other cars if I’d like to test drive. No thanks. So after a few minutes they say that the car must be on its way from corporate to the dealership and will be there in 72 hours. They mentioned TrueCar has a better understanding of their inventory than they do (?) so it should be here soon and they’ll call when it is
4 days later I call.
They confirm they don’t have the car. They confirm they don’t have it on order or on its way. They ask if I’d be interested in other cars. Um, no.
What a «VIP» service. Worst experience and the textbook example of why people hate car sales.
Avoid at all costs!

We found a car that we liked, priced good and very clean. Came in and spoke with Armi, and she put us with Peter. Well everything was going good, until towards the end, once we got the credit looked at we were close to what we wanted. When I asked for the final payment number, they didn’t want to do that. Peter the salesperson wanted me to shake on a deal with a rounded number, why would anyone agree to a uncertain number. I told them this amount and he said it would be around this amount, but didn’t want to give me a final number. Decided to go out and speak with him girl, saying if we can get this price lets sign, but Peter came out and said he had 3 other appointments on Saturday and to think about it. I told him if it doesn’t sell the price you had better drop if you want me to come back.
Spoke with Elba today and she said she apologized and was very sympathetic, big plus. She said she would put us with another salesperson and I said I have no problem coming back in and making a deal. So after getting my hopes up hi, I decided to email Armi and say I am coming in again and hope we can close this deal.
Well I got a call from Peter saying that it sold, but according to their site its still for sale, they said they haven’t updated it but I am sure once a car sells its noted or taken off the site. Is this a gimmick, maybe who knows, I should ask for proof of sale LOL. But I am thinking if I never emailed Armi, would they have called me and told me the car was sold??? Not sure, because I was going tonight, thank god I got that call.
Whatever, communication here is horrible, wasted my time explaining the problem I had with Peter since the car I wanted sold. Whatever, stuff happens, but don’t waster your time here!