McDonald’s

just one piece meat in BigMac!!! cheating! and it’s not the first time I met… won’t be here for another time!

This place is supposed to be open 24 hours. We walked over and the 3 guys locked the doors saying «they were on break»… at 1am? All 3 of them? Doubt it.

I visited again and while they have improved, it could still be better. I would like to know if this is a franchise location or a company owned one. It shouldn’t be that hard to improve the customer experience and food quality. This is a restaurant with high volume, so food should be fresh since it is getting turned over regularly yet they manage to serve room temperature food.

The employees were rude but the service was quick. They would call your order number but not wait for you to ask for napkins, ketchup etc…
There were four of us and two of the orders were incorrect and they were rude when we asked for the correct order that matched the receipt.
They may have been a reading comprehension issue with the person putting the orders together. I’m not sure but overall things were okay.

Granted, it was midnight when we ordered. With that said the bullet proof window with the steel box in which you conduct your payment transaction was a clear sign that something is off. In this case I should’ve gone with my gut so it wouldn’t pay the price it did after eating fries cooked in a dirty fryer. I posted a pic of the great fries and the pic doesn’t do justice to the oily dirty brown look of the fries.
If you eat here I wish you the best and hope you have a better experience.

This McDonald’s is fine. It’s Very busy and there are not many tables during a rush Because a large mcdonalds on Adams (close by) just closed — I got my food to go. Luckily this McDonald’s still has the $ 1 menu!
I will return for the cheapest food in the area. Haha

I think there are some decent McDonald’s in the world, this is not one of them. Quality control is clearly a problem, they either haven’t figured out how to deal with lines or don’t care and it’s grimy despite being rehabbed relatively recently. Pass.

I have the worst experience here today. The security guard was rude because i accidentally touch her coat. I bought a group of kids after having so much fun. We want order something to eat. But the security guard say why am I touching her stuff. She didn’t let me speak and she keep accusing me being a thief. She didn’t let my friend defend me. She also say once we order, get out and leave. The whole time in there she kills the mood. If that’s how people in McDonald should treat people, I would never come here. THANK YOU McDonald for giving us the best experience.

and corporate McDonalds doesn’t understand why their sales are falling…
I’m a 64 year old McDonalds kid who has been eating McD’s for the last 54 years or so. This store may be the reason McD’s loses me as a customer forever.
The counter staff has limited English capability. Went in with coupon which proclaimed «Buy One, Get one FREE… Quarter pounder or Big Mac. valid for product of equal or lesser value».
I knew upfront it would be an adventure to ask the order taker a question from prior visits, but bravely inquired if I had to buy 2 of something or if I could mix and match. Waste of breath — the answer I got was «Yes» …period. asked it again, and gave an example. Can I buy a Big Mac and get a Filet of Fish free (as in a product of equal or lesser value)?
Puzzled look and a quick conference with the manager. «No»
Foolishly i asked why not. Another conference with the manager, this caused the manager to interrupt his busy day and got personal «No» from him. I Pointed out what the coupon said in a polite complete english sentence and got a «No — only Big Mac or Qtr Pndr».
So, I simply left and fixed dinner from the fridge instead.
This isn’t the first time I’ve struggled with simple coupons here.
Narrow counter area where you can’t figure out if you are waiting behind someone simply waiting for an order or if they are in line to get to the register, dingy and usually moderately dirty in spite of a recent renovation, wait forever to hear your pickup number called — or maybe not called if someone interrupts the single person handing out the orders for a straw or something y no englais = no more business from me.

Located in the heart of the Loop, this McDonald’s is right below the Adams-​Wabash L stop in the loop. It seems to have gotten a recent face lift as the inside décor is modern and clean. They have a pretty good system of dealing with the breakfast rush, it does make you feel a little bit like herded cattle though.
Overall, no complaints. It’s a McDonald’s and its convenient to satisfy a fast food craving.
I believe this location is open 24hrs, but you probably won’t find me anywhere in the area for a late night snack…

no wonder way mcdonalds is loosing profit. bad service including managers. beside cta and post office, you can have an attitude and still keep a job…
my prediction — mcdonalds will be out of business within 10 years.
to many other restaurants in the loop area.

I started visiting this location occasionally starting about 8 months back. Though the lunch time rush can be an unruly crowd, this location handles it like a champ. I have never waited more than a few moments for my food despite the 20+ people that were ahead of me in line. Kudos for getting a lunch rush right in the Loop.

This review has nothing to do with the food… obviously all McDonald’s are the same. However, I went into this McDonald’s for a quick bite to eat before a meeting, and I was relieved to see there was no one in line. So I stepped up to the counter where there were 5 or 6 employees. None of them acknowledged my presence and proceeded to talk amongst themselves. I said, «Excuse me.» and was ignored. I kid you not, I stood there for a good minute and a half before leaving without having anyone take my order. This McDonald’s can suck my balls.

Yea, I’m the kind of weirdo who will write a Unilocal review for a McDonald’s location.
And since they completed their renovations, the place is working pretty darned awesome.
The register/​line area is still a little hazy. At times you’ll have decent folk who can eye a register and form a line that runs parallel to that register. It looks like a… LINE. And then you’ve got the dumb-​folk who will amass in a CLUMP as near a register as possible and it makes for awkward determinations of «who’s next». Sometimes I really feel for the McDonald’s crew…
Luckily, they now have this new system where there’s a LINE area, and a separate WAITING area. It’s a specific area with a flashy HDTV thing that will pop up your ticket number by a little counter area where they are loading up the completed orders. So they’re no longer trying to hand out food by the registers where people are waiting to order AND waiting to pick up their order, causing a larger CLUMP MESS.
The seating area is pretty spiffy-​looking now too, though I don’t really eat in the location. But I have used the restrooms, and — for a McDonald’s — they’re pretty clean.
The one thing I know about this location is that there’s ALWAYS a Security Person there. I’m hoping it’s just to keep the beggars at a distance (all 3 feet away from the entrance doors), since I haven’t found a beggar inside (except to buy Dollar Menu items, not actively panhandling) and I really haven’t seen them do much other than eye people suspiciously and basically stand there.
What else is there to review? The food? That’s barely something you can attribute to one location rather than the entire franchise. I can’t give them auto-​5-​star ratings just because it’s the time period where they have McRibs in stock.
My only complaint is that I typically make some big orders, and it can take a LONG LONG TIME to get those out. It sucks being ticket #315 and seeing/​watching everyone up to #320 get their food before mine comes out.
But at least now there’s spiffy HDTV menus and stuff to stare at while I’m waiting…

I usually go here once a day for my large diet coke fix. I was in there two weeks ago and they were out of diet coke? how does that happen? I went in there today and they have no drinks whatsoever?

They need to close. This restaurant doesn’t deserve any stars. Go to another restaurant.
I went in yesterday for an order of fries and an apple pie. Customer were piled in front of the registers and no clear line was apparent with many people just hanging around the registers. All of these people were waiting for food. I thought I wouldn’t have to wait long because there were fries waiting to be bagged and pies in the warmer. My cashier takes my order and just walks away from me. She was just standing in front of the fountain machine and the other cashiers were leaning or just hanging out. I asked why they were not bagging food and was looked at like how dare you ask us that. I explained about my order and was told that those fries are for the orders in front of me. And I would have to wait for the fries in the cooker. I have never ever be so infuriated at such incompetence. This is complete idiocy. I used to work at McDonalds and if anyone who has ever been to a fast food restaurant knows orders are not filled one at a time by one person. Each cashier bags their customers food and drinks. I was livid and wanted a refund. The idea that the person in front of me was to get the fries waiting in the warmer for 5 minutes was idiocy. I asked for a refund. Again, I was looked at like I had snakes coming out of my head. The manager finally comes around and doesn’t say anything to me. I asked for my refund and she gave me the bill and threw the change at me while giving me a look as if I was wasting her time. I said I would never be back. I won’t and you shouldn’t go either.

So I hit this Micky D’s up twice on my last trip to Chicago. Once for breakfast on a Friday morning and once in the evening for a shake.
When I went for breakfast about 730−800am I waited about 5 minutes, but got some very hot sausage burritos. For less than $ 2.25, how can you go wrong?
When I went about 7pm to get a shake I was 1) amazed that they had Shamrock Shakes (for whatever reason you can’t find those in Houston regardless of the season) and 2) the line was not to bad.
Overall I’d say that the service is a little slower than Houston McDonald’s I’ve been to and the lines perhaps slightly longer, but I didn’t have the bad experience these other guys had.

The trick to McDonalds in the LOOP is going at the right time. The lunch and dinner rush is chaos. I went at around 5:00pm and it was just the normal wait. By the time I left, it was starting to pick up.
There were enough registers open, and there was one person in charge of calling the orders when they were ready, which made things easy to understand.
There is a nice feel-​good multiculturalist mural stretching along the line area. Also, a giant concert photo of Lena Horne, lots of jazz musicians, and Michael Jordan flying through the clouds.
The lighting is dingy and bad, the floors and furniture are ugly, and it is not as clean as it should be. There probably aren’t enough employees.
Measured against the average McDonalds meal, this one gets minus two points. The beef tasted like it sat in the freezer for a few days too many.
I was sitting at a table that faced a massive ‘pyramid of success’ diagram in which among the bottom blocks were ‘friendship’ and ‘loyalty’ and resting at the top was ‘competitive greatness.’ I don’t doubt that many a green horn downtown finance professional has drawn much instruction and restitution from this wall hanging.

I generally avoid this McDonald’s because the lines are often 10+ people deep and even when there isn’t a line, there’s a long wait for food.
I thought I would give this place a try on a Sunday around noon as I wanted to grab an inexpensive bite to eat. I wanted to sit for a while, check out the wi-​fi and read. However, this was my experience:
I walked in and saw what appeared to be 4 lines with 5 – 7 people in each line. I stood in what I thought was a line only to find out these were people who already placed an order and were waiting to pick it up. No one behind the counter seemed to be directing people to where the lines were (especially with 6 registers but only two were in use).
Next, I go to the end of a line, wait again to get to the unenthusiastic cashier who dryly took my order and as soon as my credit card was swiped LEANED AROUND ME to ask the next person for their order — now I see why people are randomly waiting around the counter for their orders.
While I waited in line, I was approached by TWO different panhandlers requesting money for the bus or asking me to buy them food. One of the main reasons I don’t go to this location is because of the 4 – 6 panhandlers that surround the entrance — now they are inside as well. The staff seemed only to be annoyed and didn’t bother to ask them to stop begging from everyone in the line (one even stood by the counter!)
I finally received my food and went to find a seat in the dining area. There were several places to sit, but most of them had trash on the table top or at minimum leftover food and hadn’t been wiped down. I found the least dirty spot (one with dried tobacco from where someone had been rolling cigarettes!) and sat there. I was then approached by another panhandler asking for money table-​by-​table in in the dining area.
Not that I have high-​expectations for McDonald’s food — especially from the dollar menu — but the bread on my sandwich seemed crusty — as if it had been sitting exposed to air for too long.
After all of these experiences I had no desire to stay any longer than it took to eat (and of course the trash cans were filled to capacity.).
I debated talking to the manager, but felt it was the reasonable thing to do. The counter was empty with the exception of a couple who just received their order. I had to speak up for someone behind the counter to acknowledge me standing there and I asked for the Manager.
I reported what I saw to her and she said that they had more guests than usual in the store today and how she normally cleans the lobby herself. I can understand that, but her tone and quick apology felt more like a required response than it did an attempt to hear out a dissatisfied customer. I think if I had been speaking in unknown tongues I would have received the exact same response. :(
So, I put this out as a warning to anyone in the loop — MOST of the McDonald’s restaurants down here are sub-​par. If you must have McDonald’s try the one further north on Wabash between Randolph and Washington. Be forewarned though — they don’t participate in the dollar menu and have somewhat nicer panhandlers outside.