Worse service I’ve ever had. Waited 20 minutes for 1 meal which they got wrong. Only go if it’s your only option
Paul K.
Classificação do local: 3 Naperville, IL
Since my last review three years ago, this McDonald’s location has figured out how to make things work with the change to the new system of order at the registers on the left side of the counter, and pick up under the tv on the right side that displays ready orders. Seating is good and contemporary, it’s a little crowded in the area on front of the food delivery counter where you wait for your order, but overall an average McDonald’s.
Amanda L.
Classificação do local: 2 Chicago, IL
I have nothing bad to say about the actual food or service(although as other reviewers have noted, this location isn’t exactly lighting fast). The reason I’m writing this review is to warn people that the«free wifi» we’ve come to expect from all McDonalds, and that is advertised at this McDonalds, is often not working at this location. I’ve gone there on three seperate occasions within the last three months and have not been able to access their wifi. So if you’re stopping in mainly for the use of their internet, go to Starbucks accross the street.
Carolyn R.
Classificação do local: 2 Chicago, IL
The new workflow is a horrible joke. They took the worst aspect of this location and made it worse-ER. Yeah I just made that word up. I really hate this location but it is so close to my office I’m sure I will still get sucked in.
Meghan O.
Classificação do local: 5 Chicago, IL
I love this place. I avoid it at high-volume times like I avoid almost all places right at the peak AM, afternoon. They have dipped cones & know how to dip cones. That’s about as good as it gets for me. The people are always friendly & quick getting your order taken. They also don’t judge a gal for ordering a dipped cone at 10am… Thank you!
Danny H.
Classificação do local: 1 Chicago, IL
McDonald’s is McDonald’s, so this review is more for the service and less for the food. The service sucks. How can it take 20 minutes to get me a single McChicken??? By screwing up orders left and right, that’s how.
Dave S.
Classificação do local: 2 Chicago, IL
It’s fast food, right? Well… it’s food, at least. There are three McDonald’s within two blocks of my work(maybe more for all I know) and this one has THEWORSTSERVICE of any of them. I understand the people working the counter are getting minimum wage or slightly higher and are not super excited about their jobs or innovating the industry. But seriously, will someone take my damn order already!?? I can’t count the number of times I have been here where I stand in line at a register and when I finally get to the front the person is running around without any clear direction running food to other registers for the people who arrived after me but were lucky enough to win the register lottery. Multiple times I have had to get someone’s attention and remind them that I am still waiting to place my order. It’s not rocket science. Heck, it’s not even science. It’s service. Plain and simple. Divide and conquer: one group of people take orders and another group of people run the food while yet another makes it in the back. Sounds simple, right? Well it doesn’t appear so simple when you walk into this McDonald’s. I have worked in the food service industry as a waiter and I understand that people have different ideas on what is good service but one thing is always constant: greet your customer and communicate with them. Let them know if you’ll be a minute; inform them if there’s a wait. Whatever the issue just let them know; they’ll appreciate you more for it and be more willing and patient to wait. Other than the service this is, well, McDonald’s. Doesn’t matter which one you go to you get pretty much the same thing. That’s the hallmark of their business. The only difference is service. So, pay attention franchisees: McDonald’s may continue to get my money but you independent franchise owners may soon lose valuable customers with poor service. Afterall, there’s a McDonald’s within a couple miles just about anywhere in developed countries.