Poor service. I asked for an iced mocha and they were giving me a frozen frappé. I also asked for a buffalo sauce for my nuggets and they gave me bbq sauce. They also said the soda machine is broken. They took forever to give my friend one burger. Its not even busy for them to take long.
D R.
Classificação do local: 1 Pasadena, CA
The worst McDonald’s ever. Incredibly rude staff, no matter if they’re busy or slow. They even talk back smack to the manager on duty. I literally got my bag tossed at me. The only water they’ll give you is in those itsy bitsy little cups. Unless you buy a large water for a dollar, then they’ll refill it for you … in those itsy bitsy little cups. Why? «It’s a Navy Pier thing,» I was told.
Hubert D.
Classificação do local: 1 Carol Stream, IL
This place is very special. It took them about 20 minutes to give me two drinks and a small fry. Then another 20 minutes for my sundae. If the place was busy, I could understand a little but nope… this was about an hour before closing time and there wasnt a big crowd. And yet these people think they deserve 15 dollars? Me thinks not.
Henri V.
Classificação do local: 1 Carol Stream, IL
I was going to put this on Facebook but my wife talked me out of it. I frequent your restaurants. I don’t particularly like how the workers treat us in the city… not very friendly but the Navy Pier location takes the cake. My family and I arrived and went to order our food during breakfast time. The order took so long that by the time I received my breakfast it was lunch time. 5 others at least received their lunch before I received my breakfast. Oh, by the way, my order was wrong and had to send it back. The lines were not very busy but there was chaos. Overweight attendants were not moving very quickly and all you could hear were people people yelling at each other as too why food wasn’t being prepared. I didn’t like that after the meal was packed attendants were reaching back in the bags and moving food around after handling money. This was by far the worst experience and will never buy a meal there again. Your workers do not reflect your commercials. Most locations receive you with a smile regardless of what may be going on behind the scenes. At Navy Pier, the workers act as if we are bothering them. If they want $ 15 an hour, then at least act like you deserve it. Please have your workers view the commercials and show them how customers should be treat and how they should act.
Todd C.
Classificação do local: 1 Brooklyn, NY
0 stars but Unilocal doesn’t allow. It shouldn’t take 12 minutes to get 1 Sundae. It shouldn’t take 12 minutes ever for an order. Add on top of that they weren’t paying attention and actually gave someone who ordered after me what should have been my order. The workers don’t care and seems little manager oversight. Unacceptable
Jaci Y.
Classificação do local: 3 Chicago, IL
This Mcdonald’s is super busy because well it’s located inside Navy Pier. They are fully staffed and things take time to get to you because they have to walk a long way to get dessert orders. It’s not their fault the set up between desserts and regular food orders are far a part from one another. I think it’s so weird. But, the staff gets your order right and they are nice and friendly so that is nice. The fries are good not super Hot and the large fries weren’t as full as I would’ve liked it to but that’s okay. It’s Mcdonald’s food at the end of the day fast and fast service.
Vincent J.
Classificação do local: 4 Chicago, IL
It’s McDonald’s at Navy Pier, are you really reading this review? What do you need to know to decide whether, or not you’ll eat here? It’s same food they have anywhere else with a 15% markup. Staff is usually friendly. Place is clean considering how many people bring food from anywhere but McDonald’s and sit at their tables.
Arnie C.
Classificação do local: 1 Chicago, IL
I have always liked McDonald’s but lately the service is really bad and the employees are not well trained, they have people waiting while they figure out what to do, vary unorganized.
Tom V.
Classificação do local: 3 La Porte, IN
Food seems to be of equal quality with other McDs. About a third to 50% more expensive. Very crowded on nice days but service was almost fast.
Daniel S.
Classificação do local: 3 Henderson, NV
Downtown Chicago visitors love the Navy Pier and it’s McDonald’s. The result is a hyper-crowded McDonald’s a short distance into the Navy Pier. Despite the hyper-congestion, it is a good McDonald’s. The upbeat«McDonald’s to the Future» theme is cool(I don’t get how it fits the theme). When I visited this past Sunday, there were plenty of employees taking orders. The lines moved fast. After placing your order, you wait to the left of the register. This alleviates confusion. There are plenty of indoor and outdoor tables. What I enjoyed about the Navy Pier McDonald’s was sitting outside enjoying a Coke and fries while watching people and boats. After awhile, it did get slightly annoying hearing tour boat employees yelling out tour boat prices to passers-by. The Navy Pier McDonald’s has some disadvantages. It shares a restroom with the attached mall. I had to wait on a line to use the restroom. The prices are inflated. The $ 1 menu and $ 1 large Coke was nonexistent. I recommend the Navy Pier McDonald’s for a light snack to hold over your appetite for a better meal later in the day.
Fernando M.
Worst McDonald’s I’ve ever been to. The service was slow and the staff that was helping me was extremely rude. It was a cold night and we were waiting for the fireworks at the Navy Pier to begin. I went to get a hot chocolate at McDonald’s for my better half and when it came time to order the cashier said, «We don’t serve that,» while looking off to the side and continuing to look off to the side. No eye contact whatsoever. I then asked for some tea which I was able to get but she didn’t have any change. She tried to calling out for someone to bring her change but no one probably even heard. She just stood there. After probably 2 minutes, another staff member came by and she asked him if he had change for a dollar. Finally he was able to scrounge up exactly one dollar in change out of his pockets. This McDonald’s is a gong show. Find somewhere else to eat!