MB Financial Bank

I was a Cole Taylor customer for many years (25 years). They were the bank for my small business and unfortunately MB recently bought them out.
As a small business owner, Cole Taylor always had my back. MB, on the other hand, does not. MB does not mean business, it means bail on you. They do not care about their customers. Sure, they were with me when my business was good, then with a little downturn in business, they completely turned their backs on me.
They have not taken any time to learn about my business or care about me or my business. They have unnecessarily bounced checks on me. They bounced every single one of my checks even when there was money in my account for some of the checks. It is absolutely appalling how little they care about their customers. I could not be more disappointed with this bank. Any small business owner or really any human being is in for disappointment. I would never refer them to my worst enemy.
While customer service did call and leave me a message, I called them back and still have not heard back from them now one week later. I left two messages for the head of retail banking and have not heard back. I even talked to the president of the company and still got no relief! This bank is a joke. And I am moving on.

My late father used this bank, so I opened an estate account here to make things easier. I came to this location because it was near work and convenient. When I approached the teller, I told her I would like to open the estate account. I also said I was the executor and had all the necessary documents (death certificates, letter of office, etc) with me. She then listed what documents I needed, and said to come back when I had them. Uhh did I not just say what I had?! I pulled out the documents and repeated what I had while she looked surprised.
At first, she insisted my letter of office wasn’t official because there wasn’t a seal, even though there was. She had to show it to her manager, who confirmed it was official. Things went smoothly after that, but I still felt as though she was treating me like a child.
I came back another time to deposit checks. I didn’t have the account number on me, and instead of looking it up and writing it on the deposit slip like most other banks do, this woman (same one) gave me the slip back and read the account number OUT LOUD so I could write it down. How freaking lazy and unprofessional can you be? Thanks for letting customers know my account number!
Speaking of unprofessional, this banker called my work number to solicit online banking. Yeah yeah I still get statements in the mail, but it’s easier for me to keep them filed for my lawyer. I told her no thank you, I would still like to receive paper statements for easier access, but I will call when I’m ready to go digital. She started to get pushy after that so I nicely told her that I was at work and had to go. ugh.
Another time I came to get an affidavit notarized. I was told to take a seat and wait for the manager. She was sitting at her desk a few feet away, chatting with another customer about personal crap. The first time she looked at me, I smiled. She looked away then kept talking. She never acknowledged my presence or said, «I will be right with you». After almost 30 minutes, I left. This place is a joke!
I went down the street to Bank of America and was promptly helped. They are so much better with customer service and after I close the estate account, my funds are going back to my bank!

I’ve since closed my account. The folks who worked there were friendly enough, but after having several frustrating attempts with MB Financial’s website… Here’s my list of frustrations
1)Going to 3 different ATM’s one evening, each one out of service.
2) Being charged $ 0.50 for using my pin on my debit
3) Not being able to find information regarding pin charges ANYWHERE on their website (I had to go to branch to get that information)
4) Not being informed that using pin # means not meeting monthly requirements (also not clearly stated on their website)
5) Slashing interest rate in half… and not informing me until AFTER it had gone through (small print in monthly statement). AND keeping all the ridiculous stipulations the same.
6)While in the limbo of transferring accounts to a new bank, I asked clear and concise questions to avoid banking fees. I was told yes, what I was attempting to do was fine. And then once I received some of my money, another teller curtly told me that if I didn’t have enough money in my account, I would be charged. GRGSHSLFFFH!!!
Thankfully other than the pin fees, I was able to get out of there unscathed. Peace out MB Financial. You drew me in with your fancy interest rate, but jumping through flaming hoops to get the benefits stressed me out.