Mattress Firm Park West Lincoln Park

Purchased a DreamBed (comes in a box) for new apt. Kip was fantastic to work with! Highly recommend.

Kip was awesome. Very helpful in helping us find the right bed and mattress cover. Brand new Seeta mattress at a great price. Everything we wanted is in stock.

We had a great experience with Tim and Myriah at this Mattress Firm! They were very helpful in finding the right mattress for us and our budget. Great customer service and knowledge about their products made it very easy to do business with this store. If you are in the market for a new bed look no further than this location, I would highly recommend it!

Myriah was incredibly helpful and made sure I was happy with my purchase. I recently moved to Chicago and wanted a similar mattress from what I left behind. I provided Myriah with all the information of my old mattress, and she showed me a few options she thought were similar and that I’d want. Any upgrades or additional purchases she offered were only because she thought I might need them. It was an overall great mattress shopping experience. Thanks Myriah!

The Mattress Firm was great! Jim Valek helped me and he was so helpful. I got exactly what I needed at a great price and all very quickly. Will definitely come back and recommend to friends!

New tempurpedic mattress? Yes please! If you want to deal with someone who will be candid with you and knows a ton about all the mattresses in the store? Go see Jim! P. S. He likes cats, which is awesome.

Kip is very nice and patient. He walked me through every detail of the mattress and gave a great deal. Thanks!

Kip was great. We just moved to Chicago and he was extremely helpful. I was emailed the receipt before I left. We checked in and got a great discount on our bed frames too. Great pricing and fantastic customer service.
I highly recommend Mattress Firm at this location. We had a good experience.

Mark was great and helped me pick out a great bed that worked best for me. Great customer service:)

Not one to write a review, but I had such a bad experience, I decided to do so.
Basically the 2 salesmen on duty today were unacceptably rude to the point of me taking time to Unilocal,& shop elsewhere.

Robert was so helpful — answered all of our questions (we had no idea what we were doing) and was very respectful of our time. Have a great mattress being delivered next week! Would recommend to anyone!

After shopping around at different stores, Mark was our 3^rd salesperson, and the best! He did a great job explaining all of our options (while working on a tight budget) and we’re extremely satisfied with the bed we purchased!

Great experience purchasing mattress! They really took their time showing me each mattress and letting me decide what I thought was best. Over all everything was awesome!

This is my first time buying my own mattress and I was clueless. Lemark was very helpful in finding the right mattress for me and explaining what the differences. Once I told him what I thought I liked and testing out a couple, he asked questions to find a better fit and in a very, very short amount of time I found the perfect mattress!

Everyone hates buying a mattress and I’m no exception. I worked with Robert and he guided my wife and me through finding the right mattress for us. He didn’t push us up or down in budget, but rather seemed genuinely concerned with us finding the right mattress. They had a good sale and we agreed on a fair price.

This was a much better experience then the one I had on Elston. Lamark listened. I advised him I already had an unpleasant experience with there sister store on Elston. I knew what I wanted. He was accommodating, for my troubles I got free delivery and they delivered it in the same day. Can’t ask for better customer service. :)

If you aren’t aware of this fact already, negotiating a mattress is as common as peanut butter and jelly. If you are not comfortable with sales people or negotiating, you should probably buy your mattress online or take it from a dumpster because walking into a mattress store might not be for you.
Moving on. Knowing this fact and definitely needing a new mattress, my husband and I stumbled in here one day.
Here are the reasons why we needed a new mattress:
–old as hell mattress
–wanted a different firmness
–NEEDED a better mattress for my messed up back that cost me thousands in physical therapy bills for 5 months.
Yes, Robert is pushy. That is his job. BUT, his job is also is to tell you every single thing about a mattress that could influence your decision to make the RIGHT purchase.
He let us lay on every single mattress. He LISTENED to us when we said we didn’t want to spend $ 3,000 on one. SO, in hindsight, he really wasn’t even that pushy.
I think the most important thing about being a salesperson is being flexible and learning how to listen– and obviously knowing your product.
Robert did all of these 3 things.
We negotiated back and forth for hours. I’m not kidding.
He was able to give me a pillow that I desperately needed FOR FREE and guess what folks… after months of physical therapy and little progress, nearly 2 weeks after purchasing this mattress, my progress escalated so much that I do not need PT anymore. Even adding that pillow added to my healing process. Pretty much pain free now. So yea… it was all about the mattress.
Did Robert build this mattress himself? No, but he sold us the right one. So, there you have it.
They have an incredible selection here from $ 300 — $ 8000. So, you can find what you want if you stick to your guns.
That’s all folks!

The sales manager is the biggest jerk ever. In the end I negotiated such a good deal that I brought my mattress here but the guy is a jerk. He just is. I would def not go back

Beware of Robert, He will not let you out of the store. And he even starts to gets rude and a bit hostile…
Me and my girlfriend went to look for a mattress after work. We both met up around 6PM at the diversey Brownline stop, and figured we could go check out few stores before they all close at 8PM.
Weeee werrrrre WRONG… We went to Back to Bed-​First– And ran into Robert, And he just came at us guns a blazing! We were the only ones in the store. We got so many bed facts thrown at us for a good hour or so my head was starting to spin. (Basically he was just trying to tell us why he was so Awesome and everybody was going to try to rip us off)
But eventually I couldn’t take it, I had to get out of there, I told Robert that we liked one bed but it was over our budget, And it was something that we would talk to each other about. So I told Robert to let me know his best and final, So I could go compare shop it with a few other stores in the area. he told me he does not do business like that. Buuutt If I bought his bed right now. he could make it worth my while cause he is a Manager. After asking how? For another 20minutes, he still would not give me a clear answer on how he he was going to make it worth my while. I got really sick of the back and forth. Luckily another customer walked in and we could make a break for it. We kept feeling like Robert was going to come running down the street after us. So we walked Fast!
It was by far one of the worst experiences I have had in a retail store in my life!
We went to Sleep City, Had a great experience, With a great salesmen, And purchased a bed in about 15minutes under budget. We love it!

I’m embarrassed to tell you how old my bed is; let’s just say it’s in the double digits and leave it at that. I’ve know that I’ve needed a new bed for some time, but I’ve put it off. I know it seems counter intuitive, but it was easier to justify spending money on other big ticket items than on something I use more regularly that anything else in my house (although the TV might give it a run for its money). But I digress.
Back to Bed gave me the shove I needed to begin my search with a $ 50 for $ 200 Groupon (it’s available until 5÷3÷13); and was the second stop of Mattress Quest 2013. I had already tried a number of beds at my first stop and figured out what didn’t work for me. The beds I laid on at Back to Bed were comparable to the beds at the other store; I already knew what I liked and at this point was really trying to figure out if it was worth my time to buy the Groupon.
What made Back to Bed stand apart from our first stop was our interaction with the staff. While I usually prefer a hands off approach, I really liked that they explained in great detail how the bed was made and changes in mattress technology over the years. Only when I decided that I needed to sleep on it (ba dum bum) did it start to feel too salesy for my liking.
In the end, I didn’t buy my bed from Back to Bed. After crunching the numbers, they just couldn’t beat the deal I got at the first stop, even with the Groupon. Still, I would recommend this store to anyone shopping for a mattress; they definitely had a wider array of mattress types than my first stop. I also might come back for those awesome Technogel pillows I laid on while trying out the beds.
PSA: Don’t be like me and procrastinate on a new bed purchase. Save yourself years of restless nights!