Mark Twain Cleaners

I had to call the police about Kim and the other older woman who own this place. After I brought in a shirt and they ripped it, sewed it up, and gave it back to me after not telling me about the new seam on the front of my tank top, I brought it back and asked them to reimburse me the amount I paid or buy me a new one. Reasonable enough, right?
Kim calls me last Saturday and leaves me a voice mail telling me she found the new shirt online and she can order that for me or she can give me half the price I paid. The shirt retails at $ 58.00. I tell Kim to go ahead and order the new shirt for me.
I pop in today (Tuesday) to check on the order. Kim informs me that she in fact didn’t order it after all (so she flat out lied to me) and that she doesn’t know when she can order it because her internet doesn’t work. What a joke.
I demand to have my old, ruined, shirt back and she refuses to give me it. In fact, she takes my property and puts it in the back and after I said I just want my belongings and I want this to be done. After I asked her multiple times I had to CALL THE POLICE.
Even after the police arrived she wouldn’t give me MY OWN PROPERTY. Finally the officer was able to reason with her. Believe me, they just lost more than $ 58 dollars. All of my friends and family live in this neighborhood and they will know not to go to this cleaners. Absolute nightmare.
THESE PEOPLE ARE LIARS. DO NOT TRUST KIM.

HORRIBLE! Said she would put a zipper on my dress for a wedding but wasn’t able to. When i took the dress in, she made me try it on and we talked about exactly what it would look like. She said she would have it ready for me in 3 days.
Well, she didn’t add any zipper to the dress. Not only did she not call me to tell me, she waited until I picked it up (on the promised date) that she said there was nothing she could do.
I wish she would’ve called me in time for me to take to another tailor.
And she’s rude and yells.

Went in there the other day to get my measurements, the woman tells me to write down the numbers, so I do so. I thought there would be some sort of ordering to this process, so I just wrote them consecutively, which made no sense to who I sent them to. So this woman basically did as little as possible for five dollars and fucked me over because I am not «in the know» about tailoring. What the fuck. She robbed me of five dollars. I HATE this neighborhood, I hope a missile lands on Wrigleyville.

I go here for my dry cleaning at I love them. They always do a good job and get your clothes done quickly if you need them. The prices are not outragous like a lot of the places I’ve tried in the city, but you don’t have to be afraid they’re going to ruin your clothes like the crazy bargain places either.

Not sure how they did it, but this place is the WORST.
So here is the deal, this dry cleaner is a block away from where I live, literally right down the street. I usually go to another dry cleaners that is great however, it is a little less convenient. Feeling a little lazy I just walked to the closest dry cleaner (Mark Twain Cleaners). The lady at the counter took my stuff and gave me my receipt and let me know that my 5 shirts which were to be laundered would be ready in a few days.
Fast forward a few days later
I walk to Mark Twain cleaners give the lady at the counter my last name (the same lady who took my stuff originally) and she gives me back 4 shirts. I then ask if I had a 5^th shirt and she insist I only had 4. I think to myself oh she must be right and I must have counted incorrectly.
On my walk home I still can not get over this feeling that I had 5 shirts, so as I return home I promptly locate my receipt and on it is the number 5, stating I had dropped off 5 shirts.
I think to myself oh this must be a mistake and promptly head back to the dry cleaners receipt in hand. I go up to the counter and present my receipt showing her the 5 that she had written on my receipt. She then produces a copy of her receipt with the 5 crossed out and a 4 written instead. At this point I know exactly what shirt of mine she has and am 100% positive that she has it.
The woman is now totally denying that she has my shirt and will not even admit to the fact that it was lost, separated, or anything. I ask her if she will go back and look for the shirt, she refuses and continues to tell me that they do not have it.
She then tells me to go in the back and look for it myself, at this point I am extremely frustrated and storm in the back to look for it. Of course it is sitting right there in a separate bag.
I am then told by her that she forget about that shirt and that I requested it be dry cleaned, which is completely false. I had handed her 5 shirts all to be laundered. I am then told that I owe $ 5 for my shirt that was mistakenly dry cleaned a $ 4 increase from the service I had requested. At this point I am so fed up with this women I decide to pay her and leave, never to return.
In a business where customer service is key this place failed miserably, this woman was extremely rude and failed to do anything to remedy the situation. I implore you all not to go to this place because I can only imagine how often this happens and how much money this places scams out of people by charging for extra unwanted services.
I leave you with this, do yourself a favor and save yourself the frustration just go somewhere else.

Disclaimer: I have no idea what reasonable prices for dry cleaning are.
But I like this place. It’s convenient (for me, at least), the ladies are friendly, and they do a good job on the cleaning and simple alterations. I don’t think I would have anything altered here that was more complex than a simple hem, though, because the language barrier might be a problem. The turnaround time is very reasonable, too — I’ve never had to wait more than 4 business days to get my items back.

This review is for alterations only. The staff was friendly, but I brought in a skirt to be taken in and a dress with a slightly more complicated problem regarding the fit. For the price, I didn’t really feel like the work measured up.
After alterations, the skirt fit me at the waist, but nowhere else. Perhaps I didn’t express myself well enough, but they didn’t take in any other part of the skirt, so it just looked really baggy. The dress was more complicated, and I’m not sure how easy it would have been to fix properly, but that was an unsuccessful fix as well.
My roommate has taken clothes here for dry-​cleaning and always been satisfied with the price and service, so as I stated, this review related only to alterations.

I have been pleased with the service at Mark Twain. They recognize me as a regular customer so I never have to give my name, which I appreciate. They are reasonably priced and have not lost a garment in the 5 or 6 years that I have been a customer. They do alterations too.