Maria’s Cleaning Service

They went through some kind of ownership change in 2012 or 2013 and I was no longer able to even get a response back regarding scheduling several cleanings, which is a shame because I have several properties in chicago and relied on them so much previously. Don’t know what happened or if this business even exists anymore.

I’ve used Maria’s Cleaning Service at two different apartments in Chicago. They did a great job the first time in my first apartment so I had them back again. Their first cleaning job in my second apartment did not match up to the first time. There were spots on the wood floor that I could tell had not been mopped and there were crumbs in some corners of the kitchen floor.
I was debating having them back again just to give them another chance and asked if they could lower their price a bit ($ 90 for a 1 bedroom is a little expensive)… David said he talked to Maria and she said she couldn’t go any lower than $ 90. Looks like we’ll be searching for a new cleaner!!!

I will also admit that they did an awesome job the first time I used their cleaning services. The following times I was a bit disappointed with the floors but that’s about it. I don’t let people clean, repair anything or just about enter my home without me being present. So if I’m unsatisfied with the service, I can let them know and they can address the issue at hand. I’d recommend them anytime. Prices for a typical 2br home is between $ 60 – 90.

I found this service on Craig’s list and chose them because they emphasized meticulous cleaning and went on and on about how carefully and thoroughly they clean. I talked with David who promised satisfaction guaranteed.
They came and cleaned one time and it was good except the shower floor had soap scum still all over it. I figured it was their first cleaning so that was fine. Before they left, I pointed it out and they promised to address it next time. I didn’t ask them to clean it that time because they had done a good job overall.
The next time I wasn’t home and had my nanny pay them. When I returned, the soap scum was still on the shower floor and they hadn’t cleaned it as promised. Also this time, it seemed a rush job and there was food and grease still behind the microwave handle (the person had just quickly cleaned without really paying attention or caring. There were streaks on the fridge and the granite counters had food particles still stuck to them.
When I called to complain, David said that his wife had mentioned that she had not gotten the soap scum off as promised but failed to tell him that until after they left. He offered for them to come back and do it right as promised and verbally guaranteed.
Due to my work and wanting to be there to explain, I couldn’t schedule it until 1 wk later (and asked that they just come to only clean the soap scum as promised and so I could show them the areas they missed the last time, I explained that the only area I wanted redone was the shower floor given I had paid them twice to do it. David talked with «Maria» who is apparently his mother in law and the one running the cleaning, she refused to honor their promise and apparently thought she did as good of a job as the first time. She refused to come and address what I had specifically had asked them to clean. I explained that it was not to clean anything else.
I think David seems like a nice guy and if he were the one cleaning everything I would probably stick with him. Maria is not so nice. David does their marketing so that’s why they sound like such a great and thorough serv ice because he’s probably the one writing their ads. The actual «Maria» is not the one writing the ads (she can’t speak English) and I don’t think she understands what the ads are really purporting and has no intention of providing the glowing service promised.
It’s a case of great advertsing of not so great service. Clear mismatch. I expect people to honor their word and Maria clearly does not. DO NOT BELIEVE WHAT THEIR AD SAYS. They are probably fine with a one time cleaning but don’t use them on a regular basis because their service declines as does Maria’s attitude.