Manus Northwestern Oral Health Center

My wife and I used Manus last summer in Chicago. The dental work overall was completed in a timely manner by Dr Gay. She’s friendly and seems to know what she is doing overall. My work was minimal but my wife’s was major a cap and a bridge. My wife’s first cap did not stand up and she required a bridge. Although Manus and Dr Gay were quick to react I thought the work was more costly them it should have been considering they did the cap which did not work. I also thought they were fairly expensive on periodontal work, mine was about $ 700. This included the cleaning. Where Manus has been very ineffective is in dealing with my insurer Humana. They have dropped the ball a few times and I feel like I have had to do the follow-​ups after Manus charged us for the work. I gave two stars for the dental work but the costs and issues with claims to my insurer make them not one I could recommend. I think you could do bettor elsewhere. We used them since they were in the city but I’d rather go to the suburbs and save money and have bettor communications with my insurer.

My dentist is Dr. Zalduendo. She was a partner of my original dentist who retired and then she joined this firm.
Upon reading the reviews, WOW! there are names that keep repeating and that is something that cannot be ignored.
I recommend Dr. Z.

This place is horrible. I called to get an appointment for a routine cleaning with Dr. Robin Gay and I was scheduled to come in the day after I made the appointment. I thought that was quick and great until I showed up. I waited almost 30 min, sat with Dr. Gay for more than 20min with her explaining to me that she takes «pictures» for several different reasons (after I declined) then patted me on the back and said see you on the next visit!!! Huh?!? I never got the cleaning that I called to schedule for and was told by the office manager that someone should have explained how we work: you come in first for a consultation and then schedule another visit for your procedure. I expressed to her I was never told this when I made the appointment otherwise I would have never made it as I was trying to see a dentist right away. They even billed my insurance company for a «Comprehensive Evaluation» and it was not comprehensive at all. After I expressed my frustration and disdain for the misleading service the office manager was rude, sarcastic and asked me if I knew my way out! Horrible service and even worse hospitality. Only want your money stay away. Looking for a great dentist that treats people like decent human beings? Try Dr. Benjamin Fiss. He is awesome!

I’ve gone to this practice for years, despite horrible experiences with Dr. Gaeman, who drilled and filled every tooth in my mouth, which I found odd, as I am under 30, practice good oral hygiene, and had never had a cavity before seeing him. He was super shady, in my opinion, and I’m pretty sure he had Parkinson’s disease, as he had the shakes really bad toward the end of his time at Manus. He is no longer there, which is good, but I wish I had never met him. Since he filled every tooth in my mouth, multiple fillings have broken, which has led to more extensive dental work, including crowns and root canals. Since Dr. Gaeman left, I have been seeing Dr. Yudkowsky who seems to be a good dentist, although slightly patronizing and not understanding of my distrust toward this practice. After a few years of seeing Dr. Yudkowsky, I think I finally have to switch practices altogether, as I’m just really uncomfortable here.

I cannot say enough great things about my experience. In order: scheduling, easy. They got me in the same day (for the check up). Since this was a last second appointment on my part, they did not have an opening for teeth cleaning. No problem: they fit me for the cleaning 2 days later. The dental exam I did have that afternoon was absolutely thorough. Since I had not had full mouth X-​rays in a very, very long time, they were required. Findings: 3 cavities. I booked my follow up procedure day for the following week. Teeth cleaning: again, thorough and easy. It took about an hour, but I came out feeling like a champion. I recently had my 3 fillings done. Yes, that means three injections of local anesthetic. There was NO PAIN WHATSOEVER. NONE. Thank you Dr. Sharmi Shah for your soft touch. (To be honest, I was kinda dreading the local anesthetic. Those fears were unfounded). All three fillings done & I was on my way back to work one hour or so later. So glad that their practice is in my office building. Also glad that Obamacare made dental insurance more easily obtainable. I will be back and hope my Chicago friends will go here too for their oral healthcare needs.

Finding a good new dentist was really important to me. I found Manus Dental on my Aetna insurance site. Went to meet with new dentist and explained what I needed and wanted to get done for too long… wasn’t happening with current dentist. Dr. Susan Kutis listened to me… totally got what I needed. I felt extremely confident with her plan for me and how she got what I needed to get done. She is gets it. She care so much about her patients and knows how to do what you need done. I have never been happier with a dentist as I am with Dr. Susan Kutis.
If you need a good dentist, you need to make an appointment with her and find out why I think she is so talented.

I highly recommend Dr. Yudkowsky. He has a keen eye for detail and is extremely thorough in his work. Additionally, he is skilled in explaining the work (tooth procedure) to be done in layman’s terms rather than using a lot of technical jargon. Lastly and most importantly, this dentist runs on time! He is friendly and works on one patient at a time, so he’s not splitting his time between two patients at once.

I see Dr. Susan Kutis. She is fantastic. All these one star people seem like whiners to me.

Terrible customer service. When I had an appointment and presented my new insurance card, they did not record the information. Therefore, they had the wrong insurance info and the claim got denied. I was not notified until a year later and ended up having to pay even though I was covered at the time.
They could have covered the $ 120 that was their fault for not recording my correct info or contacting me sooner and kept me as a long time patient. However, their billing department was not helpful at all and I will now never be back.

Do not use. These guys are bandits; its all about the money and they’ll try to palm you off with stuff you dont need. As with Ashlie, they tried to push me towards unecessary expensive treatment? I sought further advice and they were astonished at what had been proposed. And dont get into the position where they owe you money — I’ve been waiting for months. There are so many better options, despite the MANUS hype and ridiculous claims of excellence. I strongly advise you to look elsewhere

This place is the shadiest dentist I have ever been to. I went in because I was in tremendous pain and knew that I had a cavity. They told me I needed some deep cleaning for my teeth and some special toothpaste that they would give me a prescription for.
They also told me I needed gum surgery and a bunch of other stuff done. They told me I had to come in for 2 other appointments before I could get the cavity filled.
When I met with billing I filled out all forms and gave them my dental insurance card which they made a copy. I then left after making all the appointments they told me that I needed.
I then went to TWO other dentists and an oral surgen for a second opinion. The oral surgen and two other dentists said I do not need gum surgery, I dont need the special toothpaste and I dont need anything else. The first dentist I went for a secnod opinion with said I had a very deep cavity and he filled it right then and there.
This dentist (Manus) then kept calling me saying they didnt have my insurance and that I owed money. I would keep calling back even had my father call and they would say oh you dont owe anything we keep calling you for follow up appointments (THE HECK?!) I woudl say I am no longer a client here, I had my records transfered and someone keeps calling me for payment.
Finally like 4 months later they figured out I owed money. It only took about 5 calls from them and a threat for them to figure it out.
Trust me find another dentist! I am so glad I got two second opinions fron dentists and an oral surgeon! Saved me THOUSANDS!

After my first initial visit, which was great, they have progressively gone down hill. Whatever lab they use for crowns have apparently never seen a tooth, because what you get never looks like one. I have one that they need to replace (that they did) that’s so grossly misshaped, I don’t know why the dentist would have even put it in. After I complained about it, I was told that’s what my tooth looked like. No! I wear invisalign retainers so I know EXACTLY the size of my teeth. This thing is twice the size and looks like a lousy piece of popcorn. The current two that I need to have them fixed (which will be 3 weeks from now and by a different dentist) are too long, too wide, have thrown my bite off causing me to chip two teeth on the other side of my mouth. For what they charge for crowns (and not just them, any dental office), there is no excuse to constantly be getting it wrong. Though their location is convenient and I do like the current dentist I have, I think once they fix their messes I’ll have to look elsewhere.

I’ve never had a bad experience at this facility. My oral hygienist, Jen, is amazing. She is very thorough, timely, and applies the right amount of pressure. Keep up the good work. The location is great as it is on my way from home so it is very easy for me to coordinate getting my teeth cleaned after work.

I LOVE this practice, and Dr. Gay. I neglected my teeth for so very long and I was petrified to go to the dentist. She made me feel totally at ease and I am actually smiling again. Manus outlined all options for me, and allowed me to make the best option for me financially. I cannot say enough about them. I love the staff and show off my smile all the time now. Thank you :)

I followed Dr. Teo to this practice from another office since I recognized his excellent skills and desire for perfectionism. He really is terrific and I can’t imagine going to someone else. I have had lifetime problems with my teeth due to having an autoimmune disease. Dr. Teo is aware of my condition and he and his staff do everything possible to help me maintain my teeth and also make my appts as comfortable as possible.
I highly recommend Dr. Teo and his team, Mika, Leanne and Jen. I make it a point to discuss other options (cheaper) and make my own informed decisions on how to proceed using cost/​benefit analysis. Everybody needs to be involved in their dental and health care planning, themselves.
He will correctly send me to endodontists, implant surgeons, and oral surgeons for work he doesn’t specialize in and I am completely happy with that approach.

If it walks like a duck and sounds like one, then its a duck — Quack, Quack
Upon an initial consultation, you can be wowed by the amazing view from the dental chair. The northerly view of Lake Michigan rivals anything that you would be lucky to see from an appartment or hotel along the Mag Mile. Delicious snacks, a wonderful reception area, and nice beverages await the patients. And if that isn’t enough, you can meet dentists who are just as interested to learn about your children and your hobbies as the office manager is to learn the name of your dental insurance.
Aggressive treatment recommendations, multitudes of appointments, and the opportunity for ample cosmetic treatments are available for you!
These are people who really care about you… and your wallet.

I have had a terrible experience with this dentist. I would NOT recommend going here.
1. I thought it was unnecessary and inconvenient for them to have me come in twice for a consultation and then a cleaning. I know my teeth and I know i didn’t need a «special cleaning.»
2. They told me I needed a procedure which turned out to be unnecessary and wrong (and charged me hundreds of dollars). They do not listen…
3. They were rude and don’t return phone calls in a timely manner.
4. The only good thing is that you have a gorgeous view of the city while getting your teeth worked on.
Hopefully they can get their stuff together so they don’t lose more patients.

I have gone through 2 dentists at the is office. One b/​c it was down the street from my old address. Second b/​c they are very well equipped & at very posh office but my experiences have been horrible. The support staff are great but the dentists have always given off the impression that they just want to find ANYTHING to get paid more. They are very aggressive & have done procedures that cost me several thousands of dollars needlessly. Be very careful!

DON’T GO THERE. remember Dr. Gay Geaman. He is so terrible. He is OLD and his hands SHAKES when he tries to drill or fill something inside my mouth. Can you imagine how accurate he is going to be ?
He dismissed me from his practice because I missed one appointment. I told his office manager to charge me for that visit. ALTHOUGH he offered to me that visit for free and just wanted to check everything was all right. I wanted to schedule with another doctor and the same hygienist but they refused. They told me I am dismissed from all Manus practice !!! WHY ?? My insurance is $ 5000 with 0 co-​pay and 100% coverage but for sure they lost a very valuable patient. They also dismissed my wife from all Manus practice for the reason that I didn’t show up for that free visit. these people sucks. I am proud I got ride of them but I am filling a complain to headquarter office for sure.

Cheers for Dr. Teo, Hygenist Jen and Office Manager Leann! I have had a few appointments this year at Manus and have been pleased with each one. I have had cleanings, a night guard fitting and xrays. I always felt comfortable and informed about my tooth & gum health as well as received helpful oral care advice. The staff is professional and friendly. The offices are clean and attractive. There’s a nice view of the Mag Mile! At one point, you could even select what kind of music you wanted to hear!
Highly recommended!