Lugano’s Pizza

This was honestly a really disappointing introduction to Chicago pizza. The restaurant was the only one I could find to deliver so late, after flying in and getting to my hotel around 10:30−11 PM-​ish. The delivery charge was $ 10, the prices were steep, and it took a little over an hour, with a fair bit of difficulty finding where I was.
They only had one topping of the two I picked available, and they seem to have still charged me for two toppings even so. That might not be an issue if they had at least doubled that topping – but I could barely find any of it at all. Mostly, it seemed to be gobs of thin sauce on dough with some cheese – all limp, a little greasy, and mostly flavorless. To add insult to injury, the box is just a little too big for a small to fit in this hotel fridge.
I really should have just gone to bed hungry instead, or packed a PB&J for the plane. Live and learn, I guess?

This place is TERRIBLE!!! I ordered 4 italian beefs through grubhub. They only sent two. When I called to let them know, the guy told me they only had enough for 1 more sandwich. I feel they should have called and let me modify or cancel my order. Instead they sent out a so-​called turkey sandwich with hard bread and one slice of store-​bought meat. Never again will I order from this place!!!

It took them an hour and a half to deliver our food… not only was the food cold but also the order was wrong! When I called to let them know I was unhappy with the delivery wait he said to keep waiting, I was put on hold then hung up on. I called back and they picked up, didn’t say a word and hung up again!!! The beaded steak sandwich is a joke and the pasta was garbage. Save your time and money!

Discussing place. The pizza is gross. No one goes there so no ones in restaurant working. When people call its a guys cellphone. And he leaves from home and runs to the restaurant. I ordered a pizza for pick up. He told me and hour and I went in 45 minutes as soon as I walked up he was rushing in to the pizza place. He let me inside and everything was dirty. I looked in the back and it was so dirty. After seeing tht I didn’t wanna eat there.
After waiting I got my pizza and cheese sticks but I didn’t get marinara sauce. I asked for some and he gives me one with no lid… So basically I got a cup of sauce in one have pizza in the other.
I stared at him and asked for lids. He then said he didn’t have any… The handed me a piece of aluminum foil.
The pizza was soooooo gross. The sauce was water. Disgusting!!!

Do not order from this place. I ordered 3 orders of chicken buffalo wings and they were all over cooked as in hard and almost black. I had to throw them in the trash. When I called to complain about my order they offered me a medium pizza. I did not order a pizza to begin with because I have had their pizza and it sucks. The crust is to thick and it does not have much topping that is why I ordered the wings. Those wings cost me $ 8.50 an order and they would not even replace one order, well they have lost me as a customer, never again. Not only would they not replace the horrible food they would not refund any part of my money.

I was very disappointed when I ordered a Baked Mostaccioli from them, if I’m going to order pasta that I can make myself it’s because I want the extras like cheese on top and garlic bread without me doing all the work. The pasta came in a flimsily foam takeout container, usually when I order baked pasta it’s in a round foil pan. No garlic bread! Taste was bland. It looked like a doggy bag I take home from a party. I decided to eat some of the pizza we ordered instead and it was just as bad, I have had better frozen pizzas then this. It was just so bland. When I called to order I asked if I was getting a side salad since in the menu it stated I would get one with my pasta and the guy tells me they don’t have salad and if I would like fries instead. I took the fries but if I wouldn’t have asked about the salad they wouldn’t have sent me anything. I hate to give small businesses bad reviews but they have a hot dog stand two doors down, you would think that would be motivation to provide excellent food and service. Prices were pretty ridiculous too that’s what makes it worst!

They MESSED UP my order and gave me an attitude when I called. They guy started shouting at me asking me what I wanted for free! He was a jerk. I told him all I wanted was the correct order he shouted they close in 5 minutes. Then said OMG! As if it was my fault! Needles to say I never got the correct pizza or drink. He simply ignored me.

Well food average a little pricey for onion pieces not rings very greasy and ham grinder was good and fries were edible never again will I order here though took hour to go half mile

The worst pizza ever… Loved watching a kids 2 – 3 years old picking there nose and running around the kitchen area…

Firstly there is no place around me that delivers Breaded Steak Sandwich… so disappointed. This place is terrible… Looking to satisfy my hunger with a breaded steak sandwich but the sandwich was dry and not very filling. The service was terrible and took forever to get my phone even after the friendly service of Grubhub gave them a call and informed me they are mins. away I didn’t think it would take another 20 mins. The driver kept calling my phone for directions and when i answered the door he didn’t give me my gurbhub receipt or any receipt for that matter. I felt more sorry for his young daughter who had to be about 2 years of age driving with him… first i seen that and come on I dont want to see that again. they call THAT garlic bread!!! no butter just sprinkled garlic powder on it. They arrive 1 hour and 25 mins after my order. Pizza was near room temp, the 1 liters were warm. This place is a joke and a huge waste of money. Never ordering here again.