LOFT

I am not sure why this store has such bad reviews. but this place is great !! They have extra 40% off ! The sales people are very friendly and very helpful.

The service here is, unfortunately, not that great. I’ve worked in retail, so I know that it can be a frustrating, annoying job, but the number of times I’ve gone here and not even been greeted or asked if I need help is a little ridiculous. Today was my last trip in. I was looking for a pair of jeans that Loft’s website says is available at this store, and not surprisingly, couldn’t find them. I know the website can be wrong about size inventory, but it wasn’t just this pair in my size that I couldn’t find, it was the entire style. These are regular-​priced jeans that were nowhere to be found in the store! And the one person who appeared to be working the floor blew past me several times, before I could even ask for help finding the style I was looking for. I spent about 15 minutes looking on my own, couldn’t find what I was looking for or anyone to help me, and walked out. It’s clear by the reviews that I’m not the only one who has had this problem at this location, but apparently management is unaware or just doesn’t care to address the problem. I’ll be skipping this location in the future.

When did you last fall in love?
Why, I saw it thru a window.
It was perfect!
Bonus: The store was still open after 8:00pm and is open until 9:00pm, which is in fact, how late I worked. After a 12 hour day, I’m amazed I’m coherent enough to type.
This was meant to be.
Breathless, I ventured in to procure the object of my affection– a brilliant red slim shift dress from the window with mod seams.
Shhhh… Now allow me to share with you a little secret to guarantee good customer service (because you have to reciprocate) Smile first and Ask for the Salesperson’s name.
That’s it.
Yes, It sounds so simple but you may be surprised at how pleasantly takes the hard-​working salesperson off guard.
I was pleased to meet Angela. After a pleasant introduction, I asked where I could find the red dress in the window, the display looked, oh — they had a 0, 8 and a 10– none have a chance at fitting me, sadly. At least not in my favorite color– though they did have a practical black that I had to confess, wasn’t as magical to me.
At which point the lovely Angela asked me my size.
She shared with me a little secret– the mannequins wear a size 4– coincidentally, my perfect fit. Last one in red, as they sold fast.
Thoughtfully, she kindly removed the dress from the display and presented me with a fitting room.
You know it it fit like it was made for me?
This is love!
And it took it home.
Perfect.

A clean and well organized store. My friend just needed to pop in to buy a cami but also found some great jeans on sale too.

The Loft is fine it’s the customer service at this store that is horrible. I came in to shop with 4 employees in the store and 3 customers. No one greeted me or offered assistance as while I picked my selections and tried them on. When I was ready to purchase there were 2 employees at the desk ringing up 2 separate customers. Once one transaction was complete the employee walked away and told me the other clerk would be right with me. The employee that walked away went into the dressing area and started talking with another employee about a fellow co worker (I could hear the entire conversation). The customer in front of me was having issues with a return or something as her transaction was taking longer than normal. Finally after standing there for 5 minutes waiting I set my stuff on the counter and left. I had at least $ 200 in merchandise to purchase but I figured it wasn’t worth it with the level of customer service.

I had an awful experience this Saturday. Walked in, ignored. Asked for clarification on the 50% off items, and the girl told me she did not normally work in this location. She went on to say, that basically it was a guess as to which items were 50% off. Really surprised and walked out.

I love the clothes and sales at LOFT but the customer service at this particular store is terrible. The staff were yelling across the store to eachother, gossiping about another sales associate. I had lots of clothes to try on and was fumbling around with all the hangers in my hands. Finally I just went into the fitting room and put everything in there myself. I didn’t dream of requesting different sizes. When I was ready to check out I stood at the register for 5 minutes waiting for someone to ring me up. Finally I had to ask one of the associates to come check me out.
Bottom line– go to a different location

I’m lucky to go into this store and be asked anything besides «How are you today?» If I was even interested in the latest special I wouldn’t find out any info from the sales associates.
If able to, I’d advise going to another LOFT location.

Loft is one of my favorite stores, however this location lacks a few things. If you need help, you will be lucky to find someone that is eager to help you. I have made a minimum of 5 purchases at this location and every single time I was somehow over charged and had to have my receipt adjusted. I can’t say that I have ever been in there at a busy time either.
The store is always clean though and seems to have a high turnover so they must get a fair amount of business. If you can get past the lack of customer service and moronic moves, take a walk over there. If that’s too much for you, don’t go out of your way.

Not a fan of this store. I could have died in there and no one really would have cared. I asked for help with something and got a half-​hearted «hrumpffff.»

LOFT is my store. I’ve been a customer since high school, when my mom first introduced me, and I was always impressed that they offered a range of clothes that catered to different age groups and tastes. The quality is certainly above average, too; if I were the same size that I was in high school, I’m sure some of my old stuff would be wearable. While some seasons have been a bit too trendy for my tastes, and they’ve started catering to a younger audience, I can always find *something* that appeals to me and looks great, whether I’m a size 10 or 16. They’ve also started offering more and more deals recently, so I rarely buy anything full price, which is always a plus!
Now this particular store, which opened probably less than two months ago, has better customer service than I’ve received at other locations in the city. While I have a pretty good grasp of what I’m looking for and what looks good on me, I know that I’ll receive honest feedback and great wardrobing advice from any of their associates (and I worked for the company for a few years, surprise surprise, so I’m not the easiest to impress!). In my experience, they aren’t just looking to make a sale, and will provide as much or as little attention as you want. Kudos, ladies!