Little Paws Dog Walking

I’ve been a customer of Little Paws for more than 6 months and am very happy with the service so far. They use technology that alerts you when your walk has started, ended, maps where they walked to, and you get pictures of your pup afterward. Whenever I have had any issue, Tian (the owner) is very quick to respond and rectify the issue. I’d definitely recommend their services.

I met with Tian back in May to let him know my need for a regular dog walker every Tuesday during the school year (I’m a teacher and work two jobs on Tuesdays) between 2−4pm. We had a nice meet and greet and got everything settled… or so I thought. I used them on an as needed basis from May until recently. Now the time has come for my regular Tuesday request and I’ve now been told that the 2 – 4 slot if now filled (had no idea and no one reached out to let me know) and if I still want them to walk my dog I’ll need to pay an extra $ 3 every week for the 3 – 5 slot. POOR CUSTOMER SERVICE!!! How could a customer’s request back in MAY not be honored?
I have to agree with a previous review on all the following statements «The email exchanges were belittling and short. Their cancelation policy is rigid and outdated. The company is not flexible, not a good fit for people in the service industry. I never felt like an appreciated customer, more like an annoying favor. I think they forgot we are the ones that pay them.»
Looking for a new more reliable dog walking service. Suggestions are VERY welcome! Thanks for your help!

After having Little Paws walk Ralph for over a year now, I have to update my comments to say how pleased I am with the services provided. My current walker is Nolan and he posts great statuses of the daily walks. I’ve been home when Nolan walked my dog and its well apparent he takes great care of my buddy. I’d recommend Tian (owner) and his team to anyone looking for an efficient, trustworthy and caring dog walking service.

This is the 3^rd dog walking company I’ve used since I’ve adopted my dog Lucy, and we are customers for life! They are kind, professional, and reliable. I receive an email whenever they arrive, and look forward to seeing my dog’s pictures every day. The best part is, our walker Ethan is so nice and friendly with my dog that she LOVES her time with him. It is wonderful to have the peace of mind knowing that my dog was cared for when I am at work.

We used Little Paws for a few months when we first got our great dane pup. They were wonderful! We enjoyed meeting the owner Tian at our initial consult, and our walker Andrew was the sweetest. We also loved their technology system that makes things easy and transparent. Since I work from home we decided a dog walker was no longer a daily necessity, but we would absolutely use them for other services (e.g. overnight dogsitting) as the need arises. They were a little more expensive than the dogwalkers some of my friends have used, but their capabilities and range of services are also greater.

Very friendly small biz here in Chicago owned and operated by a local owner. Great customer service with very particular attention to schedule and walker-​pairing. The technology and mobile apps that the walkers use create a new standard for pet care. LPDW is highly recommended by me.

Tian was absolutely amazing with our very disabled Great Pyrenees; he went above and beyond anything I could have imagined to help us out. Sooner loved his visits with Tian and we will be forever grateful! Our little kitty, Shani, loves him, too. :)

Great service! Very high tech check in and tracking features. It’s nice to know exactly when my dog was walked and the email updates always make my day!

Little Paws is by far the best dog walking service! They go above and beyond for your pet, and it couldn’t be easier to schedule. They are very personable and their service provides real time updates during your pet’s walk. Highly recommended!

I am adjusting my star level to 5 stars for this company. Although I had an experience that was less than ideal, I am taking a stand against the Unilocal community and the instinct to harm a business via a semi-​anonymous website to take out our annoyance, frustrations and attempt to force a company to change their policies to save face. This is a modern, adult version of bullying. As a small business owner myself, I know how much work and passion goes into bringing your idea into reality. I know how hard I and my staff work everyday and despite all best efforts and intentions once in a while someone will have a less than perfect experience. And for anyone reading this who has a great experience somewhere but gives a 4 star just to «even out my Unilocal range» — shame on you. Someone is working really hard to give you that great experience. And for those who take to Unilocal and drop a 1 or 2 star without attempting to contact the company, or even let them know there is a concern, well I hope neither you nor anyone you know ever tries to open a small business.
*****
Tian knows a lot about technology, but I found his customer service abilities to be completely lacking. We were super understanding when our walker suddenly quit because he couldn’t afford a smartphone (don’t you think its weird that I even know this? Tian told us in an email that our walker couldn’t work for us anymore because he couldn’t afford to replace a stolen iphone), and walks occurred late. However, when we simply expected to receive appropriate customer service via email, I was told that I hadn’t submitted my email to the correct address, or hadn’t done my online booking request correctly. Instead of just contacting me and saying: «hey your request was missing a checkbox, just wanted to touch base» I received boilerplate emails telling me to fall in line with their procedures. After one request was bounced back multiple times for minor errors, the end result was «we have no walkers available at that time, please make alternate arrangements». This message came within 12 hours of the requested walk. My dog walking company IS my alternate arrangement for my pet! That is the exact reason we pay for dog walking! After all that nonsense, I emailed Tian and told him: you are a small business owner, the service I am receiving from you is not acceptable, you need to pay more attention to the customer and less attention to your rules and procedures” — he wrote back that we were fired from little paws! Abysmal customer service.

Littlepaws is an amazing and so trustworthy. Our dog Bonnie absolutely loves her walks with Gabrielle and their GPS and email updates keep us tune with how Bonnie is doing while we are away at work. I also appreciate their 30 minute appointments rather than many companies 20 minute appts.
Definitely Recommend!

I would give 100 stars if I could! I don’t trust just anyone with my dogs and I never have a second thought about Tian and his team. We have had a couple of different walkers over the many (many years) we have used them and I could not be more pleased. I cannot say enough about Little Paws, you cannot go wrong!

I was so happy to have found Tian and Little Paws Dog Walking! I have to go out of town often due to the nature of my job, and Little Paws has been wonderful with my furry family member Jack. Jack is an older Jack Russell Terrier and he is very particular, but Tian somehow seems to have bonded well with him.
I love how professional the service is. The online scheduling mechanism is high tech yet is so easy to use. I was so impressed when he placed a bar code magnet on the refrigerator… he sends an email at the start and at the end of every walk. And he even sends a picture of your loved one at the end of the walk. I have received several great pictures of Jack because of these walks.
I am moving out of state, and I would love to take the Little Paws staff with me! I would highly recommend their services.

I used Little Paws to sit my cat while I was recently away for a week. They were very professional when they came over for the initial meet and greet. They took excellent care of my Jezzie in my absence and I received a report and picture each day. This definitely was a huge piece of mind for me while I was away and I’m thrilled to have found a service that provided great care. Scheduling was easy and I feel confident that Jezzie will be in good hands while I’m away on my next trip. Thanks Tian
and Vernon!

I sadly disagree with the other reviewers. I felt that Tian Shuai was very rude. The email exchanges were belittling and short. Their cancelation policy is rigid and outdated. The company is not flexible, not a good fit for people in the service industry. I never felt like an appreciated customer, more like an annoying favor. I think they forgot we are the ones that pay them.

We’re very happy with Tian and Little Paws Dog Walking, as they’re professional and efficient. Any issue is often handled before I even realize it’s an issue, and Tian’s near-​instant responses to any questions are a big help. Our schedule changes often, and they do their best to meet our needs and exceed our expectations at every time. We have a very active and energetic Lab and Rachel is great with him, we love getting her daily update and picture after their walk.
Thanks Tian and Rachel for taking such great care of Cooper!

If you are looking for professional, responsible, kind and reliable dog walking and/​or pet sitting service, look no further– Little Paws is the best there is! I have been with Little Paws since May 2012 and use them at least 5 days a week, plus have used them when I travel.
The owner, Tian, is wonderful and responsive– he comes to the house, with your walker at your initial visit to meet your pet and learn all the details about your home and pets.
Little Paws is very technologically advanced– your walker scans in when he arrives at your house so that you get an email upon the walker’s arrival and departure, and can even track their walk path online via GPS! You can schedule walks online and also pay by credit card– everything is user friendly.
Our walker, Brandon, is an angel– he loves our pets like his own and sends us detailed (and oftentimes funny!) reports and a picture every day (some of these pictures are so wonderful/​professional that I have had them blown up on canvas and framed!).
Little Paws is so courteous, remembering your pets’ birthdays and has accommodated me when I’ve had last minute trips arise. They even bring in mail, water plants, check on house (and even took care of my little stepsons’ ball python, which even I would not do!).
It is no exaggeration to say I trust Little Paws with my life because my precious Oliver (miniSchnauzer) and Princess Buttercup (orange tabby cat) are a big part of my life. I have the utmost trust in Tian and Brandon and Little Paws; they will take beautiful care of your pets. They are worth every penny and more– you will not be disappointed!

Little paws is always accommodating to our needs, and everyone has been really nice. They’re online system is extremely convenient, and we just came home to a bday card, treats and a toy for him waiting outside. Very thoughtful, and he loved it.

I have used Little Paws for a while now and love them. Tian and his crew are so friendly, love animals and care genuinely for our pets. I have two Persian cats, Yoji and Howard, and it’s super easy to schedule their visits and pay online.
I have used several other pet sitters before Little Paws and its the best. I highly recommend them. I am moving out of state and will miss them caring for my babies.

I cannot believe Little Paws only have 5 reviews. They are awesome! After a not-​so-​great experience with a different walker, I found Little Paws. I absolute love their bar code, check-​in and out technology – it give me peace of mind to know when they come in, and when they leave. On top of that, they always email me a summary email with a picture of my miniature schnauzer puppy Caesar.
The owner Tian and my current dog walker Ian are both amazing! My puppy could be a pain sometimes, a.k.a pulling the leash when walking, ripping apart papers in the apartment, and pulling out clothes from our laundry bag and closet. Ian always tries to help clean up as much as he could. And he also takes my request of wiping the paws after walk seriously – I guess I could be a pain sometimes too.
You can also book your appointments online, charge the walks to credit card – I think they understand having a dog is not easy, and they try their best to make your life easier when it comes to dog walking.