Although we were forced to admit defeat in the face of the great flaming Vista networking beast, Rob was incredibly helpful and kind during the whole process of trying to get my Lenovo internet-capable again, and recommended a next course of action based on strong professional experience. He chose not to charge for his time in my case, which for a soon-to-be-not-on-salary 25-year-old was indeed a small godsend. I highly recommend working with Rob for any of your PC issues, especially if you’re in the neighborhood, and especially over somewhere like Best Buy — who would have handed me a tab regardless of the outcome.