Letts Property Management

Letts Property is a horrible rental Managment company, the worst I have been with by far they don’t answer the phone or return any phone calls and they took 7 months to come do a repair and sent so half way handy man out who didn’t know what he was doing and the problem still remains and there staff is very unprofessional especially at the Chicago location. I would not recommend renting from them at all

As a current tennant in a Letts managed building I can say that the management is perhaps some of the worst in my time as a renter.
I have never called them and gotten an answer, I’ve had to call and leave messages multiple times and even then, I MIGHT get a call back.
Email communication is only slightly better, as I’ll get a response, but one that doesn’t address my concern at all. Not to mention the online portal is not condusive to multiple tennants paying separately. Combine that with the fact that for some reason the provided email is never emailed account breakdowns, but instead emailed to my roommate, who is not the main contact and the fact that we have to contact the company to reset the password every month, Letts is pretty much worthless. We have a yard in the back and since I have been here it hasn’t been touched. And I’ve requested repairs multiple times with no response. If you can avoid it, do not go with a Letts managed building.

I was renting out a property managed by Letts property management. I can definitley say their service and turn around times are excellent. Through out our stay Gary had been really helpful and courteous to understand our needs. There were times where Gary had even gone out of his way to provide us with excellent service and help. Overall you will be happy with these folks and again our special thanks to Gary and team!
–Jawad and Needa

Please don’t hold it against me but I have self managed my property for 8 years. The minute I contacted Lett’s I knew this was the right choice. Now that they have been managing my property I can honestly «Guarantee» that this was the best option I could have chosen.

I currently use Lett’s Property Management to manage over 100 rental units as of July 2015. We are adding about 10 new units to their management team every month and so far they are doing an excellent job. I can comfortably report with over 100 units managed that Lett’s is very reliable and would recommend them to any investor in Chicago or out of state. What i like most about Lett’s is they are very timely on work orders and provide excellent customer service to both tenants and owners. Preston, Janet and Amber are awesome at training new owners on their software system and if a problem pops up they address it immediately. Having owned a property management company in the past i would give Lett’s 5 stars on investor customer service, 5 stars on tenant customer service, 5 stars on maintenance, 4.5 stars on pricing (5 best and 1 worst).
— J. Ericsson — CEO of

1,000 rental units bought and leased in Chicago

LPM takes care of my properties in Chicago and does a fantastic job. I trust them with all of the maintenance needs. They are punctual and quick to get any issue fixed. Their staff is fantastic, and the project manager is extremely professional and knows how to get the job done.

Great company, great leadership. I would recommend them.

Had a fabulous experience dealing with Preston. He is very professional and always reliable ! I highly recommend Letts Property Management over and over again. Keep up the great work!

So far I have had no problems to speak of. Everyone has been very nice and helpful.
The only reason I am giving 4 stars is because I am a relatively new client.
Thanks to Preston and the rest of the gang. I’m looking forward to a long lasting business relationship.

Being an out of town property owner, I couldn’t be happier with the level of service I receive from the property manager and maintenance department. Keep up the great work.

Letts Property Management is a great full service management company. They’ve been managing all of my buildings for a little over two years now and take the stress away of juggling multiple issues. They find quality tenants to fill my empty units, collect the rent, take care of maintenance issues, emergency on call services, snow plowing, lawn care, and inform me right away of larger issues. If you want to avoid stressing out over dealing with multiple vendors and contractors, they are the way to go. I’ve saved a lot of money in the long term and they protect my investments.
I used a different property management company a few years back and there is a noticeable difference between the two. LPM takes care of my tenants needs effectively and with great customer service, which makes them happy. Many of my tenants stay with me and extend their leases which makes me happy too. They also give me piece of mind by saving me time so I can concentrate on other work and time to travel.

Letts Property Management, the problem was not with the «criminal activity «per say, the main problems resulted from your staff. That apartment was not in the Englewood area it was in the Roseland Neighboorhood. After being broken into the first time, nothing was done on your companies part. My locks were never changed, no one would talk to me about replacing the faulty bars on my windows and replacing the main door/​entrance lock which was broken for several days allowing anyone off the street to walk into my building. If the property is unsecured it automatically becomes a high crime area, because it is easy to break into. The neighborhood does not matter. The fact that you tried to blame the entire insident on criminal activity and not the lack of security provided by your company to me is unbelievable and proves that you are only looking to give excuses for your fraudulent activity. All of your staff had a «this is not my problem attitude», which is what made me feel unsafe. after we were broken into a second time less then one month later, which we had over 5000 worth of property stolen from us, we decided it was time to leave. Letts Property had a horrible attitude. they did not care that our livelihoods were in danger, because the second break was extremely violent .They expected us to stay there and be repeatedly broken into time after time. Even saying that we should elevate the amount of coverage on our renters insurance. For these reasons and several others that I have not discussed, I still believe that Letts Property Management is a horrible company that does not care about their tenets from experience. I will continue to tell everyone not to use your services or rent form you.

I won’t duplicate what Naresh B. review said but it’s 100% true. Terrible company. If you try to put an ad in Craigs to help them advertise your vacancy, you will find out their rental department works M-​F 9 – 5 ONLY. Ummm hello? most tenants actually call and go out to see a property on weekends.
Also they do NOT go show your properties instead they stuck it on the MLS and Zillow and expect buyer’s agents to call in and go show the property.
Terrible at collecting rents as Naresh said. I realized some tenants were NOT served 5 day notice after 3 months. WOW.
They lure you in with 6−7% management feed BUT they make their money from repairing your property at exorbitant prices. Even grass cutting costs $ 60 for a patch of 30×30 ft lol. You pay the management fee even if they are not collecting from your past due tenants. Their Eviction attorneys will set you back close to $ 1000 per occurrence.
Also if due to their terrible management your account goes negative (i.e. you owe them $ 100 or so) they put you on «Do not service» list… which means… you’re also dead getting fined by city for grass not cut or whatever.
Also they constantly have huge accounting mistakes, double charging you for things or so. and it’s not like $ 5. it’s hundreds they’re of. You will need to be on your toes and check the ledgers every month… omg.
Their personnel turnover is insane… i’ve had 4 property managers in 1 year… 4 different people who came and left… that speaks of how bad things are.

I have worked for Letts for 2.5 years, and they are fantastic. They handle all of my tenant concerns, and make being a landlord a much easier proposition. I am in the process of acquiring another property under their guidance, and look forward to the additional cash flow.
Being a new landlord, Preston and his staff helped to educate me in some of the potential pitfalls. They are quick to respond to my inquiries, and their contractors are professional.
I would recommend Letts Property Management to anyone that wants to get into investment properties, and would like the expertise that comes with working with a strong management group.

Letts Mgmnt did a good job of helping me find and maintain quality tenants at 7 different properties I own. I manage some buildings myself and use Letts for others– I can say I will have a lot less gray hairs because of the ones that I have Letts managing.
I recommend this company if you are in need of a one-​stop shop/​complete package approach to tenant recruitment and ongoing management. They also probably saved me $ 2,500+ in legal fees with some proactive advice.

I used this business to manage my home rental. I would not recommend them under any circumstances to any landlord.
1) Pictures taken of my home were with a dinky point and shoot. I supplied my own pictures otherwise I doubt the rental would’ve taken place. Didn’t supply booties for prospective tenants, even though they said they would. I had to borrow them from the carpet cleaners I’d hired to save my floors from snowy and muddy boots. Didn’t post a For Rent sign as promised.
2) Recommended tenants that ended up paying late every month. Conveniently, they have a clause that says that they are not responsible for rent collection and in any case they get paid.
3)Zero follow up with tenants to pay the rent. I had to contact them on multiple occasions to ask them to follow up with the tenants. And again on multiple occasions, I had to call them or email them to get the tenants’ reply because these people never answer back in a timely manner on their own.
4)Allowed tenants to pay whatever amount they wanted to, didn’t bother telling them or asking them why the rest of the amount was not being paid or what their plans were for paying the remaining amount. Their bland reply to my queries were that the tenants are being sent an account statement that shows what’s due and that they are not responsible for rent collection. But they are responsible to make at least a half-​hearted attempt to convey to the tenant that paying the rent is important. That at least falls under their duties, at which they failed miserably.
5)Contract called for a semi-​annual inspection. They didn’t bother doing one. Once again, they are being paid to do this.
6)Asked them to do a final day inspection on the day the tenants were moving out, and they sent somebody who did a downright shoddy job. He didn’t open the appliances to see the state they were in, didn’t see the horrible mismatched paint dabs ALL over my walls, didn’t notice the bad spackle job that had cracks, didn’t notice the bathroom stall was dirty, didn’t notice that the wood floor was wiped with something that left dirty water stains all over. When asked why he didn’t notice any of that, his answer was that he was just glad the tenants were leaving without a fuss, he didn’t think anything else was important?!?
7)Didn’t provide me with ANY advice for protecting myself from bad tenants. There’s a legal notice they could’ve asked prospective tenants to sign wherein if they are late on the rent, I can put it on their credit history. This would’ve scared away deadbeats and only allowed people who genuinely have the wherewithall to pay for what they want to rent.
8)Terrible communication. You just can’t get the person who is assigned your account on the phone.
Bottom line: If you get good tenants, these people will happily take their cut. If you get bad tenants, you may as well just forget the fact that you are paying them a monthly fees, and be prepared to deal with the problem on your own.

Eek! Methinks not doesn’t even begin to cover it.
I’m not a tenant; I was inquiring on a property listing. I called last Wednesday night, November 13, 2013; I heard nothing. I called again on Friday — nothing. I called Tuesday — again, nothing. I called tonight — again — 2 different phone numbers. Let’s say, I’m not holding my breath for a return call.
Is the property rented /​leased? Here’s an idea: let me know — and I’ll take this review down. But methinks this review will stand. This is NOT the way to «manage» property.

Poor communication!!!
A/​C went out Friday night (this is during the heat wave). We called the office which was closed. We called the emergency number with no response. We left a couple messages.
Saturday afternoon, I called again. Finally somebody answered. He says he received my calls (but didn’t call me back!!!). Unfortunately, he said A/​C is considered a luxury and an emergency, so he isn’t doing anything!!!
Cook county jail prisoners got moved to a different prison when their A/​C broke… wtf!
This guy wasn’t even sorry about it. Just very rude, inconsiderate and unprofessional.
Thankfully, it cooled down the next day. Currently, it is the following Wednesday and still nothing. Called again and they said it’s in the «system» and will take a few days!