Labcorp

111 N Wabash. I suppose I must have got there on a good day, because all I got from the three people I encountered, from reception to technician, was sullen, resentful, passive-​aggressive, borderline hostility. As did the three people that arrived after me while I was waiting.

This review is for the new location– 111 N Wabash. I was so nervous about doing my blood test based on these reviews, and even more so when I saw the location hadn’t been updated. But this was one of my best experiences ever. I waited no more than 10 minutes to be called and my phlebotomist, Tanya, was so kind and professional. I told her I sometimes got woozy when my blood was drawn, so she played Adele and less than a minute later she was done. I didn’t even notice she had taken blood! 20 minutes in and out. Really happy with my service!!!

(Some of the reviews here are in extremely poor taste.)
I was shocked at how dirty and poorly maintained this office was. Hair and dirt all over the floor. The receptionist was pretty rude, and only one of the three people I encountered was any degree of friendly. I will try visiting a different location if I ever need to go to a labcorp again.

The office space is a dump, the staff is beyond degrading and rude. I honestly dont know where they come off acting this way. They give you a look like they have no idea why you are there. The woman at the front was like «what?» when I showed up. Everyone in the office is an absolute joke of a human with ZERO professional skills. You know that stressed out, overworked «poor me I’m a minority» mom from the south side? She and all of her friends work here and they are just as stereotypical and obnoxious as you could imagine.

Expect to wait 90 minutes just for a UA test that took me 60 seconds to complete. The staff is very uncaring and extremely autonomous. Plus the building and the office are extremely dated and tacky.

This office space at 55E Washington is a total embarrassment for Lab Corp. While the two women who work the office are very customer friendly and professional, the whole building is in disrepair. floors are emptying out by the day. Get your lab out of this building ASAP. I’ve known Lab Corp in several other cities, but nothing like this office in a dump of a building.

Horrible. If you can go to a different lab group, do so. Rude and condescending staff more interested in their conversation and complaining about clients than actually doing their job.

This place is horrible. They lost the sample and it’s impossible to contact them. Very unprofessional.

The ladies are nice and know they’re job. What more can you ask for at a labratory testing center. The best part is the big window with the beautiful downtown view.

Had a 2 o clock appointment, they finally called my name at 3:45. That should tell you everything you need to know about this place. But here’s more.
The waiting room is tiny and filled with a million people. The staff are completely incompetent and very rude. The whole place is dirty and gross.
I would much rather have gone to the DMV all day or had my teeth pulled at the dentist than deal with this place.

My company is nice enough to offer us deep discounts on our health insurance for being healthy employees. My company is not nice enough to spend just a weeee amount of time researching another way to check our cholesterol. Without stealing our precious plasma.
You dear readers may or may not have caught wind of my unsettling fear of needles in past reviews, but I hate them. More than you hate onions, more than you hate your mother-​in-​law, more than you hate Ohio (actually, more than I hate Ohio…), and more than you hate LeBron James. Yup. This antagonism I have going on is intense. (Read
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I love a fatter paycheck more, though. Slightly more. So I made my appointment with Labcorp to have vampires suck my platelets out and tell me if I need to cool it on the Doritos and gummy worms.
Per usual, I showed up terrified and ghost-​faced and nearly fainted in the waiting room. The staff at Labcorp were not impressed. They weren’t fazed. They weren’t even slightly concerned. They went on reading their CVS coupons and lamenting over a lost wedding band. At first I saw this as a Level One Trauma Situation and tried to get the eff up out of there. The hubs was already baring the bruises and scratches of just getting me out of the cab and into the building, so he wasn’t baring the scars of my ridiculous fear for nothing. But for reals, what I took for their apathetic attitude had me in fits. How dare they not see me quaking in my flats and coddle me and tell me they would sub someone else’s blood for mine and put me out of my misery?!
But then two nurses escorted Hubs and I back to a patient room and proceeded to tell me about Disney movies. Bare with me here. I became entranced in the story of Pixar-​Disney movies I hadn’t seen. Did you know a Toy Story 4 was coming out? Between the Disney gossip and tales of the nurses disciplining their children, I completely forgot where I was. And before I had a chance to cry, or collapse, or make a scene (my specialty), the nurse had already used the children’s butterfly needle and sucked out what she needed before I could start my charade.
That was when I realized why the nurses showed no sympathy when I walked in. Because they had this. They had seen it a thousand times before, and handled it with aplomb a thousand times before, too. I almost wanted to hug my nurse. But I didn’t, because she was still holding blood she had stolen from me, but still.
I docked a star because the facility itself looks like something from Law & Order– a shady, creepy city doctor’s office with one bathroom and outdated everything. But the nurses are pros and will get you in and out in a snap. The online appointment scheduling is the best, which means I don’t have to fast all day and can instead make an 8am appt and still have breakfast.

Stopped by to see if the 2 orders for test needed anything (one order required 5 vials) place closed for lunch, returned 1 hr. later and staff was far from friendly. They appeared tired, over worked and disinterested. They asked me if Dr. wanted me to fast before blood work (they were too uninterested to look at the order otherwise they would have seen CBC Complete as one of the tests). Told me to call for appt. Went home called, couldn’t get me appointment till 5 days later. Just returned from there… desk was friendly but the tech, Marianne, started by pointing vaguely to two seats, I sat where she pointed and told her I was left handed, she told me no move closer to her, I moved, then she started complaining to other employee about how expensive apartments were and that «they» (LabCorp) didn’t pay enough to afford one. When she turned her attention on me I told her I was left handed, again. She asked for both arms looked and before any compression she chose my left (It was closer to her). She then stuck me hard enough for me to cry out loudly! She said «Oh, so sorry baby. Are you Okay?» I am in tears at this point. She finishes and then tells me not to carry my purse in my left hand. I remind her that I am left handed. I left in a hurry, in pain and very sorry I had my tests done there. Melbourne FL

Terrifying. The place was packed and no indication anyone was going to be served anytime soon when I walked in at 1:30 on a Monday. The receptionist was horribly rude. The waiting room was oppressively small. I left without getting my blood drawn.

I faint every single time I give blood. Correction, fainted. It’s just a reaction my body has. When I walked in and told the girl, she said «Oh No we don’t do fainting here.» I was like Ok, but I am just letting you know in case. She went on «There will be no incase, we don’t do fainting here. «At first I thought she was being snippy, but in face I think she was just being confident. As she should be! She proceeded to take my blood, I’m not even kidding, finding the vein, and everything in under 45 seconds. I didn’t even have time to get light headed. She said I told you we don’t do fainting here and we laughed.
After reading the reviews below, I would say there was nothing less dissatsifying here than there is in any other Labcorp. When I was there they honored people who had appts over walk ins, and the ladies were all polite. They were to the point, no messing around/​joking, etc, but they were as nice as people who draw blood after blood day after day, can be.

The staff is really nice, but that doesn’t change the fact that this downtown location only has one bathroom when the majority of the patients seem to be here for urine testing. One bathroom and 15 people in the waiting room makes for a very long wait time.
Also, don’t be fooled by the online appointment scheduler. Walk-​ins are treated exactly the same as those with appointments, you sign in on one sign-​in sheet and they just go down the list. (A fellow patient and I chatted on the elevator ride up, he signed in right before me, didn’t have an appointment, and was called before me.) I had a 2:00pm appointment and wasn’t called back until 2:40.
This location does not have weekend or lunchtime appointments, so be prepared to take time off work (aka lose money) to go to this clinic.
If you are using Certified Profile, check if you have to use LabCorp, if you don’t, take the extra ten minutes or so it takes to sign-​up to use Quest or another lab instead. Tip: If you *have* to use this lab, I’d recommend avoiding the time when they re-​open drug testing after lunch (2:00pm), maybe it’s less crowded at other times.

The people behind the counter seems a bit cold at first but if you are nice and follow directions they do warm up to you.
I’ve always come here for my drug test for my jobs. It’s very simple.
You walk in, sign the sign-​in sheet.
Sit down. While you wait there is free water if you need it.
They will call your name.
Once called just give them your ID and fill out some information.
Sit down. There is a nice view from the window if you get bored.
They will call you to go in to do your screening when it’s your turn.
Go inside, pee in the cup. Don’t flush because obviously they want to make sure you didn’t sneak anything in there.
Bring it back, wash your hand and you’re done.
When I was there today, I made conversion and was joking around with the lady behind the counter and she was actually nice enough to do the test for me since it wasn’t busy at the time so I don’t have to wait on the other person.
I was in and out within 10 mins.

I recently accepted a position with a very well known bank in Chicago. I was asked to provide a urine sample for drug screen and was given the paper work and was directed to the Labcorp office in downtown Chicago. The next day I woke up and went down to the office to do my drug screen as requested. I walked in the front door and there was a lady at the front desk. She said in a very frustrated tone «sign in on the paper, can’t you read?»
I was shocked by this. The last several years I have done several contract jobs. Whenever I take a new contract I enviably have to do a drug screen. I have done several of them over the last few years and have always been treated with courtesy.
I signed in and she demanded (not asked) that I have a seat. I did as I was told and sat down. I sat there for about 15 mins alone while the two women at the had a very interesting conversation about some rap star I had never heard of. Finally one of the ladies called my name (as if I were not the only person there). She ushered me into a room and handed me a cup. She pointed me to a bathroom and said «go in there fill it to 45ml and bring it back to me». I went in filled the cup just past the 45ml and flushed the toilet. I brought the sample back out to her. She didn’t seem happy at all. She said «i told you not to flush». She never told me not to flush. She also said «you made this to full». I apologized and said I didn’t mean to but I had been holding it for awhile. Another women walked by my room and commented «looks like you got another hard headed one». I was livid at this point. I held my tongue and she sent me on the way. I was never asked to sign anything I wasn’t able to see her seal the cup, she just said I was done. I left and informed the bank that I had completed the drug screen.
Two days later I got a call from my potential employer. I was told that I would have to go back because Labcorp claimed that my sample looked like it had been tampered with and was diluted. He was very concerned and said I had one more shot and if it was tampered with I would have to submit to a hair sample. I was so mad. This whole thing cost me about $ 800 because I wasn’t going to be able to start work for two days because of this debacle. I had to go back to the main office and get another form for the drug screen. After I picked up the form I decided to read on the bank of the form what the protocol for collection was. I realized that they didn’t follow any of the procedures on that form.
I decided to go to the Skokie, IL office instead of downtown Chicago hoping I would have a better experience. I arrive in the «very narrow» time frame given to me to give my sample. At first the young lady at the desk was very nice. I requested that we follow the protocol on the back of the form because I had a less then positive experience the last time around and I wanted to make sure it was properly sealed. She looked at me up and down and said in a very rude tone of voice. «We will follow my protocol not yours» «I dictate what happens here and I don’t let people being tested dictate that». I stated that I wanted to follow the protocol on the back of the form and I explained why. I was pleasant. I explained that this test was an employment drug screen for a very lucrative contract and that I just wanted to make sure that the sample was sealed. I further stated that I was not there for my probation or some other legal reason and I would like to be treated like a person not an inmate. Well she seemed amused by this and calmed down a bit. She followed the protocol and I gave my sample and watched her seal it. After I was done she said «I bet they forgot have you sign any paperwork at the other office and diluted it so you would have to repeat it» as though this was common practice at Labcorp. Like it was something that just happened, like a paper cut. Needless to say I left pretty mad.
I’m at home now waiting for Labcorp to decide to send back the results. I’m out a lot of money (for the days I can’t work because they tampered with my first test) while I wait for them to do that and I have no recourse. It has cost me time and money and my dignity. I called the local regional manager and told her the story and she was really nice and apologetic but that doesn’t do me much good now does it considering I’m losing hundreds every day I can’t work.