La Salle Assoc Realtors

Scum lords at their finest. Upon moving into our 3k unit, La Salle Associates said they would clean and paint before our move in date.
We walked into the unit and it was absolutely filthy with holes in the wall. When we went to complain — Maria the office assistant gave us attitude and said, «it’s because we are busy with so many tenants moving in and out.» Umm that’s your job Maria…
The central air conditioning also did not work, they waited 2 weeks to replace that. It was so hot we could not even sleep there.
We should have ended our lease then and there. Our hot water heater burst, leaked all over our living room — ruining furniture. La Salle Associates did not care. Our hardwood floors were warped. When we called on the issue Maria said «don’t you have renters insurance, we recommend it.»
This place also contained spiders and a dryer that did not ever work…
Scum lords… do not rent from them. Worst landlord in the city and I have been renting for 10 years.

I’ve lived in a LaSalle building for two years and I wouldn’t do it again. Our toilet looks like it is going to fall through the bathroom floor and we asked multiple times for something to be done, but we were told nothing could be done. (the floor is literally cracked and the toilet significantly sinks in-It’s horrible) My roommate had water leak through the ceiling and down her walls– The leak was fixed, but they never came to repair the water damage. We also have water damage in the sun room that now has mold growing on it because they never came to fix that either! We recently had another leak in the living room and that water damage also hasn’t been repaired. We had an issue with our kitchen sink flooding and it took about two weeks to get that resolved.- (I think it still leaks) Our heat and hot water went out multiple times this year. Needless to say in the two years we lived there we have had a lot of issues. The maintenance guy is quick to respond the first time, but things aren’t fixed the first time. If you don’t stay on the management office, nothing will be done. We live in an older building, but they don’t seem to be doing anything to maintain it. If you have a choice, rent someplace else.

I have lived in a La Salle building for over a year now. They bought our building from our original landlord, who was amazing. It’s been slowly downhill from there. When they took over our lease they asked us to make a list of tasks their handyman could attend to. Our number one concern was that our heater was spotty (tended to turn off during the night) and that between the two of us living here, we only had one set of keys. A year later, we are still working with one set of keys, mail that never gets delivered b/​c they have not provided them with keys that work consistently (oh, and we also have no buzzer) and a heater that has been off for a few days. When I called to ask them to come fix the furnace, I got yelled at because «didn’t I know it was the holidays».
In short– consider renting from La Salle carefully. If you are handy and can maintain a building on your own, go for it. But if you’re like the rest of the population, and rent so that a management company can do all that for you, look somewhere else.

We had a very unpleasant experience with this company in the past week.
Every other property manager & landlord I’ve done business with makes it standard practice to add an addendum that lists of all the maintenance that needs to be made before moving in. This way, everything that is promised to us verbally (and we got a lot of promises here) becomes legally binding and will have to get done. After a lot of back-​and-​forth with this company, even after we were given a lease to sign, we were rejected and asked not to contact them again. All for a few sink stoppers, a doorknob, a closet rod, missing tilt wands on the blinds, and a deep cleaning.
It seems like there was a lot of miscommunication that led to us not leasing the apartment that we fell in love with. I’m glad, though, to have learned before signing a lease that this property managing company doesn’t follow through with maintenance and doesn’t clean up after tenants who move out.

I have rented from La Salle for over a year now and although I love my apartment the maintenance is horrible. Since I moved in I have been dealing with three leaks in my ceiling, and none of my doors work properly. It is next to impossible to get them to actually fix things.

First of all my actual rating stars is ZERO but not allowed.
Where do I begin??? The place looks nice when you do a 5 minute walk thru but once you move in, the questions of how I did I miss this when I checked this place out begin. There is absolutely ZERO maintenance whatsoever.
–Broken blinds which they will not replace.
–Disgusting dust and grim everywhere, like no one had lived there for 5 years (which now I can’t blame them!).
–Tub did not drain AT ALL. This took us 13 MONTHS to have finally fixed. The maintenance guy while «repairing» our shower, busted one of the pipes and flooded the bathroom downstairs. Everyone is affected by their incompetence.
–Washing machine never stopped running and did not drain ever. This was the only time they sent an actual repair person, not John.
–Dryer did not work 6 months after we moved in. John told me it was b/​c I didn’t have the buzzer on. Yeah, OK.
–Light bulbs pop constantly b/​c I am pretty sure the wiring is not to code. I feel like I am living in a tinder box and just waiting for it to all go up in flames. Easy living at Lasalle properties! I used to ask them to come replace them b/​c I was sick of paying my own money for the burnt out bulbs in the hallways but just do it myself every two months.
–Refrigerator shelves were kept together by duct tape. But are so useless that the previous tenants just had them lying on top of the fridge not being used. Once we put them in the fridge, I understood why, if you barely close the door, everything falls off the shelves. And two shelves in the freezer were missing. It took 3 months to get new «replacement» shelves. See here at Lasalle, they don’t EVER buy anything new, it is salvaged from junk yards. I am all for recycling but come on, get me new plastic shelves in less than 3 months! And of course they weren’t exactly the right size so about every month we have to deal with a broken ketchup bottle on the floor.
–I shovel the walkway, I pick up the unread papers, restaurant menus, etc. every week to toss them out. I actually called after living there for 4 months if they cut the grass ever. I sweep the main entry month b/​c it is full of cobwebs and leaves that would sit there for eternity otherwise.
–When my Husband called to say we wanted out of our lease due to the new obnoxiously loud people downstairs, and we were calling lawyers, the guy Gary (who if is the owner is the most pathetic owner alive and should be ashamed of himself, although I’m sure he is not), actually said to my Husband «Oooohhh, I’m scared» and hung up.
I mean really I could go on and on but plainly put, this is a nightmare «company» to work with and you will be sorry you ever step foot on their property. Do yourself a favor (and your friends… spread the word!), NO LASALLE!!!

The most unprofessional business I have dealt with. I rented an apartment from them in June 2013 for an August 2013 move in. Great Location, and on paper a good unit.
Fast forward to move in day, rental truck already to go, I entered the unit and was greeted with extreme water damaged walls and ceiling. Both were damp to the touch. Lasalle sent a maintenance man over who claimed that the fresh water stains were bleach he sprayed on the walls, No way this was true. We had rain the night before and from the existing stains the water damage appeared chronic. While we waited the front tenant told us that leaking was the reason the previous tenant decided to move. With water comes mold, and I did not feel comfortable moving in to a place unless I was assured the problem had been corrected.
I turned in the keys and declined to take possession of the unit till the problem was corrected. Maria (pleasant lady) at the office told us that we would have to wait for Gary to get into the office to figure things out. It took 7 hours for us to get a hold of Gary, who said that the unit was freshly painted, and to his knowledge the water problem was PROBABLY solved. I was told to inspect the unit and if I decided that the work wasn’t good enough (they just painted and made minor cosmetic repairs) they would void the lease and return pre paid rent. After inspecting the unit, there was still visible water stains on the south facing second floor wall, the electrical outlets on the first floor where the big water stains were present did not appear operational, bubbling paint, and black material appeared on the drywall seems. I turned in keys a second time and asked to void the lease.
I get things happen, no management company is perfect, but if you look at how they upkeep their own office, it’s probably a good indication on how they upkeep their properties. They were very aggressive about the whole situation, and made it seem like I changed my mind, not that the place was in terrible condition. It’s one thing if you move into a place and something goes wrong, it’s another to walk into a mess and setup shop for a year with no recourse. They did void the lease and returned the prepaid rent. When I asked why they felt entitled to keep a $ 250 move in fee when I never moved in, they cursed at me and threatened me.
I’m out a little over $ 300 to them, the cost of a rental truck, and my time. My story may be unique, but it’s something to consider when deciding to work with them.

Positives: they are pretty lax when it comes to rent due date, and for the most part, they leave you alone. They cover utilities in our apartment, which is great because our heat and A/​C only have 1 temperature each (very hot, or freezing). If we had to pay for that, I’d be more upset.
Negatives: Don’t expect ANY maintenance, at all. They lied and said they had resurfaced the wood in our apartment and painted the day before we moved in (both complete lies, as the apartment did not smell of paint or polyurethane). We have not had a working doorbell since we moved in 7^th months ago. They refused to provide a fire extinguisher, even though our over makes this concerning noise and always emits gas (we’ve taken to opening windows if we cook).
The biggest negative is that they do not provide any kind of 24 hour maintenance phone number. Our hot water goes in and out regularly, but we have to wait until Monday morning to call or email about the problem. I’m worried our pipes will burst any day, and will have no way to notify them.
We are getting completely screwed on rent for this apartment, which is falling apart and violating several building codes (we knew this going into it, but we were desperate). I’d recommend avoiding them if you are not very handy around the house. You will end up doing your own maintenance.

Nothing spectacular — the associates that work at their office are incredibly polite, but don’t expect any feats of service that will wow you.
When I moved in, some things were broken, most things weren’t. They eventually fixed things up, but it took some pushing and prodding, just like I expected.
An average management group, which means you should keep expectations measured and expect to have to call a few times to get something done.
For sure, these guys aren’t slumlords. Which is a victory in my book.

So far been having great service.

Agree with the other postings on here. Things were not cleaned before we moved in. One of the blinds was broken, and we were told that they would be unable to fix it? Seemed like a completely random thing to not be able to fix. Maintenance requests were responded to in a timely matter. Moved out about 3 weeks ago, and just received a letter that we need to pay for cleaning that they did. Seeing as how I cleaned before I left, and the apartment was not in tip top shape when we moved in, I’m pretty disappointed in them. I don’t think it should be the tenant’s responsibility to clean the ceilings (actual line item they presented us with), especially if you’re going to charge a $ 250 non-​refundable move in fee. How about you use that for cleaning fees, since I’m pretty sure that «administrative fees» are a made up concept. One of the better companies I’ve worked with, but so completely turned off by how they all nickel and dime you at every turn.

I would not recommend renting from LaSalle. Or, at least know what you’re getting into before you do!
I suppose the no deposit fee should have alarmed me right away. When I moved into my 3-​bdrm apt with my 2 other roommates we noticed a reeking cat smell, and there was nothing clean about the apt, and there was furniture everywhere from the previous tenants, even though they moved out days before we moved in.
We immediately called LaSalle, and they said they would send over a cleaning crew. Well, 2 days later no cleaning crew, so we called again. They just never came. Who knows if LaSalle even has one (a cleaning crew that is).
Throughout the entire year of living at our apt we had to call about every week to have the maintenance guy come fix something. The toilet seat, the on-​going leak in our bathtub, the drain not draining, a ceiling falling on my roommates body while sleeping, replacing a window, etc.etc.
If any of you caught «the ceiling falling on my roommates body,» yes, it did happen. You might think, how is that possible? Well, our apt was an old building that was and is very poorly maintained.
I was brushing my teeth in the bathroom when I heard a loud BOOM! and that was the ceiling falling on my roommates leg and a piece of ceiling went into my roommates eye. She couldn’t see out of her eye for half the day and was worried she might have to go to urgent care. Of course I called LaSalle and they did come… but it didn’t seem like a big deal to them at all.
Our air conditioner also went out over the summer for a week and a half and when we called to get it replaced it took them that long to fix it. It was really hot this summer. It wasn’t pleasant.
Anyway, just needed to give ya’ll about to rent from LaSalle a heads up. I would have wanted one.

I don’t tend to write reviews, but sometimes I feel that some places need to be known or avoided. In this case, avoid at all costs. The people in the office seem nice enough, but they don’t really care and it feels that they pretend to be nice just so you feel bad if you have any sort of problem with them. I’ve been living in this apartment since May and nothing has changed at all, except I now know better. In the beginning they asked for any repairs that needed done before getting moved in. We gave them a modest list of small repairs. They did not fix by move in date. Repeatedly called and after 2 months and they didn’t send anyone. I finally got them to send their (extremely rude) repairman, named John, when I had noticed black mold that had been deliberately concealed by a piece of cheap siding underneath the sink (I didn’t notice at first because it was inside up and it just looked like cheap wood). When the repairman came he proceeded to spray paint on it to conceal it more. After fighting with him about actually taking care of the mold I was forced to call the manager of the realty company. He did make his repairman cut the wood out (which he was very angry about and John definitely said some annoyed and unnecessary phrases to me). I have tried to shrug this off but this is just one small tiny incident amongst a plethora of incidents. I have been bullied by both the manager and the repairman more than once and definitely could not consciously let anyone live here without knowing what I now know. I again want to make aware the fact that I am not exaggerating any of this and I am not an easily upset person. I will definitely not be renewing my lease.

I lived in a La Salle building for a year and my experience was about spot on with Anne D.‘s review. Did we live in the same building? Everything she wrote just about described where I used to live.
Yeah, it wasn’t a bad place to live, but the maintenance left something to be desired. We had a huge gaping hole ripped in one of our window screens when we moved in, and I noted it in writing that I would like it fixed before we moved in, but that never happened. Even after pestering them multiple times.
The refrigerator died during my time there. Had the management sent out an actual appliance repairman, it would have been replaced before the food spoiled. But they sent their maintenance guy who simply told me to change the temperature. Um, no. A few days later it was replaced with a brand new one.
That being said, I do miss my old building and could have lived there longer (loved the vintage features!) but if La Salle gave it a little extra attention it could have been a five-​star experience.

Their response to repair calls has improved.

I have been renting from this company for a couple of years and I have been very happy with the apartment, maintenance and responsiveness of this office. The secretaries are so nice. LaSalle seems to make an effort to help out, especially when the crazy Chicago weather acts up.
If I was going to stay in Chicago for longer I would continue to rent from these guys.

I lived in a LaSalle building for one year, and I wish I had been warned about them ahead of time. My roommate and I had RATS in our kitchen, that had been living in the walls of the building (we were on the 2^nd floor). When we informed LaSalle of this, they made minimal efforts (at best) to rectify the situation. I’m pretty sure that this is a major health hazard that should be fully dealt with and resolved IMMEDIATELY, if not sooner. Not, «we’ll send someone over to lay a few sticky traps around your kitchen.» I was horrified by the treatment of this situation by LaSalle. Steer clear!

I’ve been living in a LaSalle building for a little over a year and a half now. They aren’t horrible landlords by any means, but they are average at best. The apartment itself is nice — very spacious with new cabinets in the kitchen and bathroom.
That being said, it is horribly maintained. The paint job is incredibly sloppy, things are not properly cleaned, and the outside of the building looks horrible. They almost never shovel in the winter, and the grass is sparse to non-​existent in the summer. And don’t get me started on the laundry room. It’s basically a TV and appliance graveyard down there, and they seem to think that one tiny lightbulb is enough to light the entire space (even though I asked for them to put an additional light down there.) I refuse to go down there at night because it’s so creepy and dark! As others have said, they’re slow to respond to problems and requests, but they do eventually fix most things. The staff is mostly friendly, but they just seem like a bare minimum landlord.

Going on 5 months living here, we now have the handyman’s cell phone number which has helped us bypass the bitchy office staff. We discover problems with the apartment frequently, but have come to believe past tenants didn’t report problems to LaSalle, or were not persistent. Our upstairs neighbors flooded their bathroom and LaSalle repaired our wet and dripping ceiling in a reasonable amount of time (within 1 week). There’s no 24 hour emergency number to reach anyone, so we called the handyman on a Saturday night and he came out right away to check it out. Now that we have a «relationship» with the handyman, getting things repaired is much easier. One thing is for sure, whoever moves in here after us will get a much better apartment than what we moved into.

This is what places like ICM and Beal should aspire to be like. There was never any shadiness or difficulty with these people. In fact, these people were the best damn company I’ve ever rented from. They had a human touch and they actual CARED about people. They were able to sympathize if someone had to pay their rent late.
When things went south with my old roommates (well, just one in particular) and getting rent paid came up as an issue, they worked with us to try and avoid posting an eviction notice (it’s a long, LONG story).
Things actually got fixed and they actually CALLED before they came over! What a concept!
Take notes, other apartment companies.