Kuwait Airways

Awful, Terrible Airline avoid at all costs: JFK-​KWI-​DAC
JFK check-​in was a nightmare to begin with. The lineup was huge to check bags. The online check-​in does not work and is no good, they don’t know what that is and there are no separate line to expedite this process. The airline weighs all your checked bags and carry-​on. The carry on is a strict 7kg. Some of the checked bags were over 50lbs (52) and they didn’t give much attention to that. There was 3 employees checking economy while the business/​first class staff (3) just stared into the air.
Line-​up to board was a Zoo. No order at all. Business and Folks with kids/​assistance boards first. Rest later. Board early and join the circus as the overhead bins get full fast. The gate is across the Singapore check-​in and it gets crowded.
The Boeing 777 is really OLD about 17 years. The TV screens don’t work and the channels are on a repeat. No way to select anything to watch on this 13 hr journey. The interior feels as if you stepped into 1980s. The roof does leak water from the AC. The crew isn’t rude but don’t expect anything out of them. Before lift-​off one of the overhead bins was open, passenger had to close it shut. The food selection wasn’t much to talk about. The rice was hard on the dinner menu. You get a light snack before arrival to Kuwait. If you get hungry/​thirsty walk to the back where the gallery is and help yourself. They put out sandwiches, juices, water and drink. Free food and as much as you want, only catch is you have to get out of your seat and walk back to the gallery. The bathrooms are 3^rd world and don’t work. Go early in the first 2 hours of the flight or else…
Kuwait Airport: Small, Smokey, and Smokey. There isn’t much to do in this small airport. They should look at Dubai, Qatar and Abu Dhabi airport. The Kuwait airport is terrible. There is a small food joint of Starbucks, potbelly, pinkberry near Gate 2. We had a stay greater than 8 hours and had to go to the transfer desk for a Hotel. They gave us a hotel inside the Airport which is Safir Hotel which is terrible and felt like a hostel (Ask for a outside Hotel which is much better (Holiday Inn), see below upon return to JFK).
Flight to Dhaka (DAC) was full and once again boarding was a zoo and no order. Food was somewhat decent and cooked better than the previous leg of the flight. Cabin crew tried to be nice. Again, tv’s don’t work.
Return: DAC-​KWI: They did board from the back of the plane to the front. The Flight crew was incredibly nice on this leg. The food was decent.
At KWI the wait was over 15 hours and they granted the 20 Americans a hotel outside the airport; the holiday inn Kuwait. This was so much better hotel than on the inbound flight. They provided a shuttle and meals were included.
KWI-​JFK: The security before boarding this flight was a joke. The folks behind don’t pay much attention and we saw a couple with scissors in the bag go through (they were re-​assembling near us). The boarding was a zoo in the full flight. The TV’s again did not work. Kuwait airways only have 2 Boeing 777 to begin with. The Crew was nice and there were plenty of food at the back of the plane in the gallery if you went there. They did provide 2 hot meals that were both good.
Overall: Pay a little more and fly Emirates, Etihad or Qatar. Trust me! We vowed never to fly Kuwait Airways ever again. Will boycott this airline forever. They don’t treat you right, food is terrible, planes are old, KWI airport is horrendous.

Kuwait Airways no longer services ORD, but when it did, it was the cheapest option for getting to Amsterdam– as low as $ 314 r/​t. Hopefully they’ll come back, with their nice seatback tv’s and tasty food. Unfortunately, though, they don’t serve alcohol on board, at all.