Kowynia & Alex Travel Services

Rude staff, wrong hours posted on the website, mistakes in translation… i went there to translate simple birth certificate, I’m working so i had to go in the afternoon, since i live quite far it took me almost 3 hours to get there, traffic was awful and i was already exhausted, it was 5.35pm when i got there, hours posted on the website are 9am to 7pm but it was already closed, i’ve called and the lady said she was tired and just leaving because she had to do her grocery shopping before going home! what a joke! but i had her open the door and at least make a copy of the document… and 3 hours back home… needless to say that when i called before she said that if i wait a while, the translation will be ready the same day which would work if she stayed until closing. i wanted to pick it up today which is sunday and again on the website hours are 9am to 3 pm but i tried calling in the morning first to make sure someone is actually there and i won’t waste 6 hours just to see that it’s closed. first call 9am-​nothing, several more calls between 9 – 12 and nothing, finally after 12 she picked up the phone and said that they’re open 10 – 3 on sundays… so i got to my car quickly so i would be there before they decide that they’re too tired to take care of clients. got there in time, went in and 2 people at the desks too busy to even look at the client who just walked in! so i stood there for a while and finally asked if they can give me my documents and the lady very surprised and probably bored with her f**cking life raised her head and yawned! what’s the name? i was shocked with their behavior, so unluckily i didn’t check the documents and just left, when i got home i realised they can’t even fu**ing read numbers! points 1,2,3 and 5 which is incorrect, in the original document its 1,2,3,4, another mistake was on the stamp, should be 33.00 but those retards put 25.00, no idea how they got that number, i hope that people at county clerk office won’t realise that because i don’t have time to go to another translator. if they won’t accept the translation and i won’t get my marriage license this week i swear the next review won’t be so gentle and polite. no respect for the clients, lack of communication skills and inability to even copy f***king numbers! that’s not how you do business, if you don’t respect someone who pays you to do your f* job then they won’t ask you again or refer you to others, i certainly will not.