Kingston Reflexology

I thought it was going to be a great experience but when i made one request to the front receptionist person, she started being very rude. From telling me at the last minute she couldn’t honor my request after agreeing to it, to charging my credit card extra after the session without my authorization, to telling me she had no one available for 10 hours to do a basic massage when I called. I really wanted this place to be the place I go to regularly for many, many years but felt like I was not getting the minimal that I paid for. I felt worse leaving than when iIcame. It is supposed to be a relaxing place. I wish you luck but please treat your customers with professionalism and honor. As much as I tried to make excuses for your establishment and gave you many chances, you failed to meet me in the middle. I hate posting bad reviews but to protect others from how I was treated, I felt I had too.

I visited Kingston today and Linda did an amazing job. Similar to the other reviews regarding Kingston, it was a great experience.

Not the relaxing experience that I was hoping for.
The first problem: I booked a couple’s Swedish massage online. The website said that I would get a confirmation e-​mail. That didn’t happen, so I had to call ahead just to make sure that we were booked.
Unlike at other massage places, I was not asked to fill out a form describing problem areas, areas to work on, or what type of experience I was looking for. Nor did the massage therapists ask us what we wanted.
This was the most painful massage that I ever received. I know some people like a rougher touch, but I like slow and pampering. I could not relax, because it was so intense.
Plus, the ceilings are open from room to room, so I could hear everything. Conversations up front and in the other rooms, footsteps, etc. I also heard stomping from the floors above me. These issues really took away from the relaxing experience.

I give 4 stars for the quality of the massage. It was pretty good — though I think my husband’s masseuse (Tina) has a lot more experience than mine (didn’t catch her name). There were moments when my masseuse put pressure on my spine or when she stretched my leg too quickly that caused unnecessary pain.
I give 2 stars for service though. It would have been nice if they would ask us where our trouble areas were. I actually told my masseuse that I would like more work on my shoulders and head, but she proceeded with the standard progression and spent half of the time on my legs. It was good but I still have my tension headache.
Moreover, our masseuse asked for $ 40 tip for the couple massage, which was $ 120 for 60 minutes. Really, are we tipping 33% now? I understand that the price is lower than most places, but I’m not sure if it’s ethical to make up the difference by demanding a larger tip.
Speaking of amenities, the receptionist leads you to the room where you’ll have your massage and that’s where you and your partner change. No robes, just towels. There weren’t hangers or a place to put your clothes, just pile it up on the sofa.

Awesome swedish massage! Great deal for couples.

This place is amazing. I’ve gotten both the deep issue and Swedish massage here and both experiences have been great. I am hooked on this place and try to come at least once a week now. Tina is awesome! She is so sweet and knows exactly how to get all the bad knots out. I always feel so much better after coming here!!!

So happy.
I had been suffering with back pain (being a nail tech and constantly hunched over), my back had all but seized-​up. I called Kingston and they were able to get me in when i needed. I showed up about 20 minutes early and they took me right away. I was asked if I wanted water or to use the restroom first, which was very much appreciated. I was shown to my room and asked some questions, we discussed my issues, and she understood very well what I needed.
My therapist was thorough and incredible. There was a bit of a language barrier, but all I had to do was point and she knew what I meant! She dug out all of my awful knots and god knows what from my back, my legs, my arms, my shoulders! These people are GOOD. the massage comes complete with hot towels. I loved it. And the price cannot be beat.
This place is very clean, the sheets and towels smell really good, and they layer everything with disposable (but comfortable) paper as well.
I will most definitely be back. I am looking forward to going back, I even hugged the therapist before I left!

First time visiting Kingston and Lucy, you are amazing. I work construction and my body takes a a serious beating on a daily basis. I walked in there today in pain and knotted up all over my entire body. Leaving there I felt like a new man! I’m looking forward to trying their acupuncture therapy soon as well as visiting Lucy again next week!

I loved it here… peaceful is the one word i would use to describe this place! As soon as i came in the staff was so accommodating and professional. I came in with an appointment and went straight back, no need to wait. Once inside my masseuse was excellent! She knew how to hit the pressure points as well as make me feel at ease. Well worth the $. I came in with the wait of the world and left out not caring one bit of who i am. Lol… great place: D

Clearly I got the lemon «masseuse» (if you can even call him that) because my experience is the absolute opposite of everyone else.
If they ever offer you a young guy say no.
I wanted to give him a lesson in anatomy because he clearly never learned it and although I’m a gynecologist I still remember enough to be shocked.
The massage I went in for was the 60 minute deep tissue plus 30 minute foot massage. My husband did one as well and we shared a room, he liked his female masseuse significantly better but what received what he describes as a typical massage.
We both just ran a half marathon and explained that our hips, glutes, quads and shoulders were very sore.
Onto the young buck without a clue.
He spent a good twenty minutes just running his palms up and down the same track on my paraspinals which was as far from «deep tissue» as you can get.
He then proceeded to run his elbow deep up and down the track of the paraspinals and ending by plucking the same sore spot on my trapezius. Never actually massaged that shoulder, on either side, nor did he address my very sore muscles around my scapula– didn’t even touch them. I got a two second pat up my neck, my arms got a quick pat and that’s it. Onto the legs– same story, gentle up and down for twenty minutes accomplishing nothing, and then with his elbow attacked the same poor hamstring and dug into my right piriformis, but not my left. Newsflash sir, my hip also has a gluteus Maximus that is dominant in this area and really hurts.
Didn’t touch my quads– the ones I torture daily running.
He did give me a 15 minute head scratch which I really didn’t care for.
And the foot massage– you mean toe massage.
Awful. Awful. I wish I was told his name so I could put it in here.
I actually feel worse than I did once the soreness from the race kicked it which is terrible.

I am pregnant and I needed at foot massage badly. Lucy was amazing! This place is a hidden gem.

Jason is awesome! I got a 90 minute deep tissue and I feel amazing! He really worked everywhere I needed help. And he is super strong –which I love. I am a massage therapist, so I know a good massage, and this guy killed it! I can’t wait to come back.

Having a pretty intense, stressful job… I wanted to check this place out to get some much needed help on my neck/​shoulders. And this place delivered.
I will admit I don’t think many speak English here, so it was a bit frustrating communicating what I was there for, but the level of work that they do can’t be compared to anywhere else I’ve been!
I don’t know the name of the person that worked on me, she just walked in, did her thing and walked out. But I feel so much better today! They accomodated my ever changing work schedule and even took me an hour earlier when I called letting them know I could come in sooner than my appointment.
Nice place, great décor, very clean and for sure will be back! Oh, and be sure to ask to keep your cover when you’re asked to flip over. Mine was pulled off… AWKWARD!

Excellent quality massages at an affordable price! Very comfortable atmosphere, appointments not necessary!
Not much more needs to be said!

I love it here and it’s quickly becoming a monthly ritual for me to come to Kingston. They are so kind and so good at what they do. I’ve done the 45 and 60 minute combos and the 60 minute Swedish. They’re all amazing but I slightly prefer the combo because it focuses so much on feet and legs, an area where I’m prone to have pain.
Like others, I would like to point out to other customers to please (please please) be respectful of others when you’re in this place. You can hear literally everything above a whisper.

A friend recommended this place and they’re a short walk from my place, so I thought I’d try out one of their foot massage packages to give them a shot. I got the 60 minute foot massage, which was listed as including a 15-​minute neck and shoulders massage too, plus a foot soak.
I thought it would be a step above a standard pedicure massage with a quick shoulder rub. Halfway through I thought the massage therapist clearly must have misunderstood the package I had signed up for because she was giving me the works and as all my stress melted away I thought, whatever, I’ll gladly pay whatever this ends up being. I was a little shocked when I went to pay and THAT WAS the foot massage! For the price of a bad pedicure at some places I got the second best massage of my life!
The shop is spare, but comfortable and immaculate. The staff were all super nice but unobtrusive. And the prices are simply unbeatable. Instead of massage as a treat, it seems they want to make it an available part of a normal healthcare routine. So wonderful to have them in the area!
Street parking is available (meters) and bus service is convenient to the location. After the massage, stop in next door at Josi’s for frozen yogurt or go across the street to the art museum.
One small word to the wise: you can pay with cards but they prefer cash for tips. You can put the tip on the card, but there’s a small surcharge. It didn’t phase me, but I’ll be sure to bring cash for tip next time.

I looked at the services online and chose this place because solely based on Unilocal reviews + being near my home + having another massage appointment canceled (err. run away business?) & needed some cold weather relief…
I was a walk in customer, greeted by a young friendly female. I chose the 90 minute combo & she asked if I minded a male masseuse, and I said no. I was led to a room with two massage tables. Normal massage policies/​draping. Middle aged asian man & very typical reflexology massage. Deep massage of the feet and shoulders. I’m surprised they weren’t busier! Was a great experience & i’ll definitely be back!

This was one of the greatest experiences that I have had at a massage place. I have even referred this spot to a few friends and they have enjoyed it as well.
–Very clean
–Reasonably priced
— Great customer service

I keep meaning to make another appointment, as this place was AMAZING. I went on a weeknight and did 2 hours –one hour foot massage and a one hour body massage. I had been suffering from plantar fasciitis and, I swear, the foot massage was definitely a factor in my healing, loosing up the tight muscles on the bottom of my foot. This was super relaxing and I left feeling like a new woman. Good thing for Unilocal –this is my reminder to call today and go back this week. Worth every penny to walk out a new person!

5+ stars!!! Exceptional customer service! Let me first tell you that this was my first time as a massage place. I did about 2 weeks of research via groupon and other discount sites. I’ve seen a deal for this location however wasn’t a couples massage. I looked at their pricing and it was cheapest among all. I thought by paying less I would loose out on a great massage.
That was NOT the case at all. I can’t tell you how happy my fiancé and I are. This was her first time as well and we will be going back for sure! The lady whom worked on me «Mae» was very professional and skillful. Magical hands! She put every second into my massage and that’s important.
The rooms are super clean and quiet. The music is great! I love them! Please visit them if you would like an hour or more of true relaxation!