Kim’s Valet Service

This place is terrible. I’ve brought in a number of shirts that came back not well pressed… In fact, I’ve had to re-​iron the shirts after. The only reason I didn’t ask them to press my clothes again is I don’t look through all my clothes when I pick them up since I assume it will be ironed properly. On top of that, I had to get a button re-​stitched and they actually put it on the wrong side of my coat! I will never go back to then again.

I brought in a tan, leather purse to get cleaned, as they advertise that. The lady warned me that the purse may get a bit lighter or darker in color. Ok, fine.
I picked up the purse one week later to find that my soft, leather purse now feels like sand paper. It was also significantly lighter in color. They agreed and sent it back to their vendor. One week later after they attempted to soften the leather, the purse felt the same.
I asked for my $ 45 back and how to go about filing a claim for my 6 month old $ 200 purse that is now ruined. The lady told me that she’d have to call her manager, Julie, to see what they could do.
Julie wrote me a $ 45 check as a refund after I paid a visit to the cleaners every other day. Keep in mind, she has never been at the cleaners in the last 6 weeks of this ordeal. When I picked up the check, the lady was nice enough to get her manager on the phone for me, however, when I spoke with her regarding steps to filing a claim, she hung up on me.
I deposited the $ 45 check, which of course bounced and resulting in a bank fee. She wrote the check off of a closed account. She refuses to answer my calls and only works through her employees.
I would recommend not trusting these people with anything of value to you. Although the location is convenient for people working in the area, it’s not worth the headache.

Do not bring in clothes to be altered here! It is not worth the frustration and stress.
I had 3 dresses that needed different items taken in. One was mainly a bridesmaid dress for a wedding in two weeks… 1 week should be enough time to bring in the hem and also take in the top. Rather than cutting the fabric to make the dress look nice– they just folded the straps over each-​other and called it a day. Sorry but when I got this dress back it looked completely different and the quality of stitch work was unacceptable. A bridesmaid dress is suppose to look like everyone else’s– not cheaply repaired. After the owner came by to point out that the girl that took my alternations did it wrong (good, blame it on her and not take responsibility your own work) she took the dress again and tried to repair it, another 3 days… Total amount of time 1 week and 3 days later. The dress the second time around came back nothing better than okay… at this point I was leaving for the wedding and had no choice but to take it. $ 111.00 later– they will never get a penny out of me… as for the other two simple alteration dresses– those two had to be fixed again before I accepted to take them home.
Bottom line– dont give them your business. The prices are just as expensive as any bridal alteration shop and the quality of work is terrible.

Winter was coming and the zipper in my super warm light long down coat was ruined in my dryer (completely ripped off the end of the zipper). I took my coat several places and everyone just shook their heads and said «sorry…no can do». In desperation one day — I was walking home through the pedway (wearing my coat) when I came upon kIMS. The wonderful woman behind the desk told me they would replace the cheap zipper with a metal one and I could pick it up in a few days. Since one of the pockets also had a tear in it, I also had them replace both pockets. I picked the coat up a few days later and it was good as new. They replaced a full length zipper and two pockets for $ 50 — not cheap but a new coat of similar quality would have cost me $ 200. So I got to support the Chicago economy and do something green by not buying a new coat.
Great Job — thank you — I have worn my coat every day since.

Horrible experience, horrible customer service, and horrible ownership. You will not find one recent positive review of this place because honestly, there is nothing nice to say about them. They lost some of my clothes and then refused to look for them. We called the police, who allowed me to look for them which I found within two minutes.
The building owners told us that they have had many similar negative experiences over the years.

Absolutely deplorable. They clean no better than any other place in the area and they have horrendous business sense.
I took a suit to them and needed it «same day service.» When I went to retrieve it after work, they said it would not be ready until the next day. I understand this happens sometimes, but they knew it would not be ready at about 10 am that day. THEY DID NOT BOTHER CONTACTING ME. If they had, I could have taken it elsewhere. Furthermore, they charged me FULL PRICE even though they failed to deliver on their promise.
I swore I would never use them again (and still haven’t) but my girlfriend decided to give them another try. She took in a pair of shoes for repair and never saw them again. Kim’s claims they are «lost.» Whatever.
BTW, somehow my listing was removed when I first reviewed this place last March. Thanks to Racael B for alerting me that my post had been taken down. My gf works in advertising and she has heard that businesses can somehow pay to have negative feedback removed. If so, then I hope you enjoy paying off my words again, Kim:)

I agree with Brandon. I go here because I work in the building but now I won’t go anywhere else — for alterations or shoes! My favorite dress had a white strip that got stained on the bottom and I found some similar fabric and brought it into Kim’s and the wonderful lady took replaced it and it looks good as new! They’ll also let you know right from the get go if they don’t think they can fix something for fear of ruining it further. They could have easily charged me money for a bag I brought in and just risked it but they earned my repeat business for being honest with me up front.

This is located in the pedway between the Aon center and Prudential Plaza. They also do dry cleaning, but I use them exclusively for shoe repair. You may never see the man who does the magic since his wife usually runs the register, but he is a master! I’ve had shoes come in absolutely destroyed from snow and salt, and the back of the sole worn down to an almost 45 degree angle, and in a few days he’ll have them back to new. I won’t go anywhere else in the city!