Kim’s Electronics

I really love finding good quality service, which is a welcome addition to my list of well-​loved service.
I had a GE refrigerator that had trouble in cooling. I tried calling them yesterday and I was told that they would send a technician after lunch between 1 and 3. Jeff came at 2, checked the fridge and saw the problem. It was a faulty evaporator fan caused by a broken wire, which is a rare thing according to Jeff. He showed to me the problem and there it was… a broken wire, which looked like it was chewed up. Must have been the mice. Finding the problem and knowing how easy it was for him to fix it, he had my refrigerator cooling in no time at all.
Amazed with what he did. Furthermore, I love the extra discount I got when he charged me less because the problem was fixed quickly. Great guy! Awesome service!

I’ve walked to this store before since it’s in the neighborhood to get some info on a Magnavox tv I had only to be rudely cut off without being able to finish my explanation of the problem I had. The owner was extremely rude! So a year and a half later, a family member has a Samsung Plasma tv that he’s having problems with and asked if I’d talk to this repair shop. Turns out to be the same repair shop, but has moved across the street. I call and state the problem only to be told it’d be $ 89 for them to come and take a look at it. So, I say I’m not far and could bring it in, then it’ll be $ 49. So I go on to explain that I’d done a little research and it appears to be the power supply switch/​board that has gone bad. So I ask him how much he thinks that will be. He says he doesn’t know without taking a look at the tv. So I say assuming you look at the tv and it is indeed the power supply switch/​board, how much? Again, refuses to answer saying it could be many different things. Again, I say for arguments sake, let’s say it’s the power supply switch/​board, how much. Answer, I don’t know, could be anywhere up to $ 500. This guy is extremely rude and a scam artist. His game is to get your tv (merchandise) without giving you an idea what the costs will be, only in hopes giving you such a ridiculous price that you will just leave it there and he can sell something with a simple repair for bigger $$$$. Do yourself a favor, STAY AWAY from this place.

Horrible place!!! Owner was so rude! And the business is full of traps.
I dropped off a portable DAT recorder to be fixed, was charged $ 40 to have an estimate. Then the estimate was outrageously expensive. I informed Kim that I didn’t not want to have the item fixed, but will pick it up sometime. When I went to pick up, only to be told that it passed 30 days, that now he needed $ 20 «research fee» to locate it, and I would also be charged $ 2 /​day (post 30 days) of storage fee. All these were never informed to me beforehand. He also said most likely the item was tossed out.
I was so angry. If I wanted to throw something away, I could do it for free from my home. Why do I need to drive twice to him, and pay $ 60 for him to do it? This machine was a gift to me from my husband, huge sentimental value. So, please avoid this place like a plague!

Exceptionally rude owner.

Sony and Sanyo products only.

I have been to Kim’s twice for service. First time the repair price far outweighed the current value of the stereo receiver (Probably no fault of Mr. Kim’s shop, but I didn’t do any other research into the fix once I found out the cost)
Second time Mr. Kim fixed a broken connection on the back of my LCD television. He got my TV on a Saturday, he called on Monday with a price quote, and I picked the TV up the next Saturday. Quote included a price to actually replace a part and the price for him just to fix the problem himself.
TV is up an running. I am a happy camper.
I will add the same thought the previous poster had. If your gadget is not on the high end, it usually is better off just eating the cost of a new gadget than getting it fixed. You may have bought your TV for $ 1,500, but unless you bought it three months ago, you can probably buy it now for less.