Kasia’s Bridal & Special Occasions Boutique

I was shopping for my daughter’s prom dress. Kasia is really nice and interested in the beginning of the shopping experience as long as you are willing to purchase, if not she pays no attention to you. She is also not a honest business woman. She sells her dresses at a higher price and will wheel and deal, of course, if you pay cash. She will always save you sales tax, however, her prices are higher than Peaches Bridal Shop. If you call about a specific dress, she will tell you that she cannot place it on hold because someone else is looking at that same dress. So if you really want the dress you need to put money down right away.
All I can say is that she is unfriendly, dishonest, rude, and karma will come to get her! Also, her mother is the seamstress, a dishonest person as well. Guess the apple doesn’t fall from the tree!
Stay away from this shady business!

I just walked out of this boutique and had the worst experience of my life. My mom and I walked in to try on Mother of the bride dresses for her and were willing to make an appointment if it was necessary. They promptly directed someone to help us and took us next door to their other boutique. Before walking in to the other boutique the lady said to us in a very mean way «are you going to buy something from us or just waste my time» I laughed it off and told her that we would if we found something we liked. She continued mumbling about how her time is valuable. I shook it off and looked at the dresses. We picked a few that my mom wanted to try on and then I calmly told her. That her remark earlier was very unprofessional and it’s bad customers service. She went ballistic and started screaming about how we are wasting her time and screaming in her language. At that point I was very mad and told my mom to get her stuff and to leave. She was an older lady and I did not want to disrespect her by giving her a piece of my mind so I wanted to leave before I did just that. She continued screaming at us and telling us «you people waste my time, I have other clients with an appointment and you waste my time» I have a lot respect for older people and this lady almost made me break that. This was the worst service I have ever received. I tried to keep calm and walked to the main store where the owner was and explained to her the issue. She was very apologetic and wanted to make it up to us but my mom refused to come back and give them business. That woman made such a nice experience into a nightmare. I understand that the lady didn’t speak good English but that’s no excuse for literally screaming at customers and for being ignorant and unprofessional. I don’t think this lady will be fired because she might be the owners mom or family. So be careful if you go in there and catch them in a bad day you might just walk out of there with the worst service.

So disappointed. My cousin had her wedding dress and all 6 bridesmaids dresses made here and the mother of the brides dress as well. She is a very small girl, who did not need a dress 3 sizes too big, was directed to order it that way and paid for the extra material she told them she would not need! The owner is not very involved and not very friendly. She seems interested and involved before payments and signatures are taken and after, she has little to no involvement. My cousins dress did not come in when we were told it would arrive, more like a month later! Which left her scrambling and not able to add the pink frill she wanted at the bottom of her dress before her big day!
I was the maid of honor, and our dresses were chosen to be worn again. I did NOT have that option!!! My dress size was ordered in another bridesmaids size and with the wedding being so close I could not have my proper size reordered. I had to take it to another seamstress for her to do what she could, and even then, the center buttons down the back to my one shouldered black lace dress was 2 inches to the right, there was nothing she could do. Very uncomfortable.
My aunts dress was specifically chosen from swatches Grace gave her to choose from in a deep purple, and her dress came in a cranberry. She ended up being forced to buy the incorrect dress, wore that for the rehearsal dinner, and went to Carson’s and found a dress for the actual wedding… IN PURPLE!!!
The other bridesmaids dresses were a disaster as well. One being ordered in the completely wrong style and the other ladies were charged over $ 200 for their alterations. Just ridiculous!
Oh, and not to mention the brides dress came with a $ 200 accessory– when my cousin chose a birdcage veil, that ended up being $ 210 with taxes, kasia so nicely let her know she would take care of the difference. Like all the damage already done to the dresses and mother of the brides dress wasn’t enough, she had to act like she did them a favor? UNPROFESSIONAL! I’d rather pay out the extra money then have a headache like that ever again… And I was just the Maid Of Honor!!! Please ladies be aware before doing any business with this small failing company. I hated seeing my cousin cry over what should have been her biggest day of her life, over the mistakes professionals shouldn’t have made to begin with.

I purchased my wedding gown at Kasia’s, along with 6 bridesmaids dresses, and my mother’s dress. I wish I had read the Unilocal reviews before committing to them because many of my complaints are the same as others have stated on here. I will try to keep to the main points.
–Yes, the fitting room is freezing, I never thought much of it until I saw everyone else commenting on it.
–The dresses came in a month after she had told us they would when we ordered. She then tried to convince (all 8 of us) that we had the date wrong on when they would arrive.
–We also had the issue of being pushed into ordering sizes that were way too big. As an example, I am very petite… I generally buy from the juniors dept, size 1. Kasia said that I needed to order my wedding dress in a size 4. That didn’t sound right, but she’s the expert, right? By time the dress was altered we had taken so much fabric off each side, I couldn’t believe it.
–I picked a bridesmaid dress that came in 6 different styles or so and let my girls have free range to choose the style of their choice. One bridesmaid called to change the style she had chosen (since the order wasn’t placed yet.) Kasia changed the dress style for her. When the dresses arrived Kasia had changed the style of dress for my MOH instead of the bridesmaid who had called to change her style. Because of this, there wasn’t enough time to order a new one, so my MOH had to take a dress in her style that was WAY too big (it was all that was in stock now that we were a month away from the wedding.) It was altered to the best of the seamstress’ ability, (not out of Kasias) but unfortunately it couldn’t be salvaged. It is not a dress she can wear again, which really bothered me because I specifically picked bridesmaid dresses that could be worn again.
–My mother’s dress was a completely different color than what we had ordered. When this was pointed out by EVERYONE at the fitting (9 women total) Kasia still tried to talk her way out of it. She would not give us a refund, she said it was too late to order another dress, and she still thought we were going to have the (wrong colored) dress altered at her shop for a cost… I think not. In the end my mom went somewhere else and bought a dress off the rack.
–The alterations are pricey here. Most of my bridesmaids ended up going somewhere else at half the price.
–My alterations here were a nightmare. I had a mermaid style dress, meant to be fitted… and yet the seamstress kept leaving the dress baggy and unfitted in all the wrong places. She kept saying «you won’t be able to sit, you won’t be able to breathe.» Kasia and her mother (the seamstress) finally got into a heated debate in front of me in which Kasia told her to fit the dress however I wanted.
There was just a lot of hassle and when you have a group of girls spending thousands of dollars at your establishment you would think you want them to be happy. There was none of that. Kasia gave us the impression that she could care less that every single one of us was flustered and unhappy while dealing with her shop. Sadly it’s not the type of situation where you can say «I will never go here again», because you have but one wedding and once they have your money there’s no turning back (and I think they know that and treat you as such), but I can try to forewarn someone before they step foot in here.

Initially, Kasia puts on a nice show being very friendly and involved. As soon as you put money down, everything changes. When you walk into the shop, she barely looks up off of her computer (every time I saw her screen — she was on Facebook). I ordered my bridesmaids dresses after having a pleasant experience with her having TRIED ON (no experience with actually receiving/​altering the dresses) a bridesmaids dress for my friend’s wedding. Both my friend and I ended up having «unforeseen circumstances» that resulted in both sets of bridesmaids dresses coming in over a month later than Kasia initially told us. Upon calling to check in on the dresses, she gets VERY defensive and is quite rude. I am generally a very passive person, but this woman was one of a kind. When the dresses did finally come in, she claimed to have called me — definitely not the case. I end up having to call her and she says «Oh — I called and said they were in 2 days ago «- I know for a fact I did not miss any calls from her, as I was waiting very patiently FOR that call, but she insisted that it was my fault and I must have missed that call. She straight up lied AND was rude about it. No apologies whatsoever, when I was nothing but polite on the phone.
Upon getting my friend’s bridesmaids dresses altered (now I know the price is much higher than other places for alterations), 2 bridesmaids dresses were much too big, and one was too tight — but there was no time (or $) for 2^nd fittings since the dresses had come in so late. We made do with tape and safety pins for the large dresses and not breathing/​eating too much in the dress that was too tight. Having thankfully learned from the experience with my friend’s bridesmaid dresses, I told my bridesmaids to take their dresses elsewhere for alterations — one getting alterations as cheap as $ 20 whereas I had paid $ 90 for the same amount of alterations!

I do not know what I would have done without Agatha and her numerous fittings… she gave me 6 different fittings and if I wanted more, she would have given them to me. My mom wasn’t able to come to any of them because she was out of town for the winter and Agatha helped me like a mother would! She was wonderful! The price was reasonable compared to anywhere else we went!

–I’m going to make this a long review cause soon-​to-​be brides need to know what’s up! Feel free to message me with any questions about this experience or others I had around Chicago.
I had a great experience at Kasia’s and finally pulled the trigger on a wedding gown. I can compare Kasia’s to the following places where I had try-​on appointments:
1. David’s Bridal
2. Weddings 826
3. Nordstrom
4. Macy’s
5. Glamour Closet (walk-​in)
6. Bhldn
As you can see, I got around town in a short amount of time, June-​August 2014. By the time I made it to Kasia’s I was exhausted, but had an idea of what would look good on me and what was attainable for my $ 1,000 budget. I’d called ahead looking for a certain Mori Lee dress which they had in stock. Making an appointment was easy, I called about 3 days ahead-​almost all of the stores mentioned above required at least a 10 – 14 day wait.
Advice: If you are a first-​time bride and you want to bring your parents or friends and have «the experience» Kasia’s should not be your first shop. For that, Weddings 826 and Bhldn had wonderful dressing rooms, champagne etc. I really enjoyed both. Macy’s also provided a nice experience and a surprisingly good selection for my budget (but no pics allowed) and I highly recommend Elyssa as a consultant there.
I feel like Kasia’s should be around your 3^rd stop, once you have an idea of what you want, at least as far as silhouette and you’re ready to get down to the business of buying.
I worked with Kasia’s mom for the first ½ hour and she was really helpful. Even if she doesn’t share your aesthetic, she is still a seamstress with decades of experience who can tell you what is fitting you well and what isn’t. I didn’t go to hear I looked pretty in everything (go to David’s Bridal for that, totally meh) I went for an honest opinion. What I appreciated most was that once Kasia arrived and took over the appointment, I got basically the same opinion on the fit of my final two dresses as her mother had and some tips from Kasia that helped me make a decision. They were totally unbiased because both dresses were the same price. Even if the Mori Lee had been higher priced, I don’t think they would have tried to talk me into it. They wanted me to pick the dress that flattered me most.
After no pressure to buy, even though it was the end of the day for them, I felt like I was able to truly pick my dress on my own. I wound up in something totally different than what I’d gone in for!
And my $ 1,000 budget? I came in $ 250 under thanks to fitting into the sample size, which was new and in pristine condition. And the best part is, you are dealing with the owner. She has the power to wheel and deal. Don’t be afraid to ask her about discounts etc.
Once I go back for my alternations in a few months, I’ll probably update this rating to a 5.

I went into Kasia’s Bridal after a very disappointing trip to David’s Bridal. I was sad and defeated when I walked in, but Kathy turned that all around. She immediately reassured me that I would find a dress that was right for me and she was going to do everything she could to help me. She gave me some privacy as I looked through the books. After I flagged multiple dresses, she looked through them and asked if she could also give me some suggestions based on what I picked. She let me try on every single dress I liked and gave me her honest feedback when I asked for it. Her suggestions were spot on and beautiful. She was very willing to work within my budget, as well. I didn’t feel pressured to try on items outside of my budget and, when I did try something outside my budget, she made me aware of it before I even put on the dress.
Kathy was so understanding when I told her I needed some time to think about the dresses I tried on before I could make a final decision. The whole experience was stress-​free and fun. The selection in the store was great, as well!
I highly recommend you stopping by to try on some dresses– It was a fantastic experience!

I love this place! This where my cousin got her wedding dress and it’s where I got mine. Kathy and her mom are wonderful! Getting them to do the alterations I wanted them to do was a little tough but eventually they did what I wanted and it turned out great! Their wedding dresses are beautiful and employees are so sweet! I felt so comfortable. Kathy is a sweetheart and really fun to talk to =) I live in Los Angeles and I traveled all the way to Chicago (where I’m originally from) just to get a dress from Kasia’s. I’m obsessed with my dress! Kathy and her mom turned into family. I absolutely recommend Kasias Bridal!

Great place to buy any type of dress for a wedding whether you’re the bride bridesmaid or mother of the bride. Kathy is wonderful to work with and knows what she is talking about. I definitely recommend Kasias!

Meh, I guess its ok but not my type of experience.
I came her a bridesmaid dress. My cousin picked this place and we were to order dresses from here. For me this place is extremely expensive. $ 200 for a small short bridal dress and that DOES NOT INCLUDE alternations.
Kasia’s bridal has two store fronts that are not next to each other and has only one fitting room. One of the store fronts is the dress showroom and the other is a small measuring/​inventory/​sale space.
I was just confused by the whole experience. After I tried the dress on and we decided that it was the bridesmaid dress, there was very little help and after a while of standing there I found out that I am to get dressed in regular clothes and go two store fronts down and I will be measured there. But I get measured in my regular clothes and not in the dress. I really hope that I will not have any major issues with this store but I am a little worried. I really want my cousin’s wedding to go as smoothly as possible and I hope that everything will go well in my future dealings with this boutique in few months when the dress is to arrive.

Absolutely LOVE this place! Kathy was amazing and made me and my sister feel comfortable buying my bridesmaid dress. We even talked about our love for food!!! Amazing place, extremely beautiful dresses and great customer service. Highly recommended!!!

I was very excited to go to Kasia’s for my bridal appointment because it seemed like a wonderful independent boutique and when I called to schedule an appointment they were so warm and friendly over the phone.
Unfortunately, I was very disappointed in my overall experience. Mainly because of 3 of their store policies:
1) No designers — I understand that it must be very competitive in the bridal gown industry. The reason I went to Kasia’s is because they came up in an online search for where to buy a certain designer that I really liked from pictures online. I was completely confused when the consultant refused to tell me what designers made the dresses that I was trying on. At first I thought she didn’t know, then at the end of the appointment when I asked the final time she said that she wasn’t allowed to tell me the designer.
2) No clamps — sample dresses will almost never fit a person just right as is and need to be altered. Every single other salon that I went to provided industrial clamps to give me the idea of how the dress would look when it was fitted to my shape. Kasia’s however refuses to clamp the dresses because it «damages the samples». This was very irritating during my appointment because the consultant had to keep running around behind me pulling at the dress to show me how it would fit. This prevented me from being able to move freely in the dress and get comfortable in it. I could not envision walking down the aisle in any dress with the consultant trailing awkwardly behind me.
3) No pictures — I know this is done at a few other salons as well, but it still a big complaint for me. I remember really liking a couple dresses I tried on at Kasia’s, but since I tried on more dresses at another salon after my appointment here, now I can’t even recall what the dresses at Kasia’s looked like. Due to reason #1 above, I also could not look up the dresses online to see if I should go back and give them another try.
In the wise words of one of my bridesmaids, «buying a wedding dress should be like buying a car». There are many dealerships that a person could go to, and it is the sales persons job to sell you the car, not make it feel like the car is a secret make and model and prevent the buyer from shopping around at other places. I prefer to make my large purchasing decisions based on the quality of service and care I receive throughout my decision making process, not the pressure the business puts on me in the moment.
Kasia’s is really a nice boutique with kind people. In my humble opinion, a small adjustment in policies to lay-​off the pressure and add more of the personal touch to the dress shopping experience would take this salon a long way.

There is a misunderstanding concerning my mother’s dress that I asked Kasia’s to send for cleaning and preserving. As you can see from previous ratings this company does very well. My memory is that I was told this would take 2 weeks. They were to send my dress out July 1^st. The Wedding Gown Preservation Company didn’t receive it until ⁸⁄₁₃. I don’t know who’s fault that is at all. It is September 7^th now and I am very worried. Thankfully, Kasia’s provided me with a link to track what I pray is my dress. I will call the Wedding Gown Preservation Company on Monday and request they please send me a picture of my dress to put my mind at ease.
–My dress came back ⁹⁄₁₂

During the process of buying/​ordering my wedding gown I visited the shop three times. Every time I came to the shop I made an appointment in advance and every time we had to wait at least 15 minutes, which is not terrible, but a little frustrating.
At our first visit, when I picked «the one,» my mom started to take a picture of me in it and we were yelled at. From reading reviews before coming to the shop, I knew this might be a problem, but we explained that we were about to go pay for the dress and just wanted a picture in it and were still told that we couldn’t, which seemed a bit silly since we were about to drop a lot of money on something we weren’t going to see for months.
At my first appointment, the owner had a personal emergency and couldn’t be there so I was told I needed to come back to get measurements taken, etc. So I returned a few days later with the shoes I was going to wear for my wedding day. The owner took the appropriate measurements, and convinced me to get a custom length (at not additional charge) even though I told her I felt the length was perfect. She also told me I was in between sizes and I said that I planned to lose weight for the wedding, so I felt going with the smaller size would make sense and she cautioned me against it, but ultimately agreed.
When my dress finally came in nearly 7 months after ordering and about a month before the wedding (and the only reason I got it then was because I called the shop to check in… no one had called me yet) it was a disaster. I had already decided to get alterations elsewhere because of my frustration with the disorganization of the shop, and I’m glad that I did. My dress came in about 3 inches too long (despite wearing the exact shoes I wore when she took my measurements) and about two sizes too big… I did lose weight, but only about 5 pounds which certainly does not justify a two (and a half) size discrepancy.
Before leaving, I was talked into purchasing a bustier and slip for about $ 200 that my seamstress later told me I didn’t need… but of course, no return on undergarments…
I am very thankful to have bought such a lovely dress from Kasia’s and was very happy to support a local business instead of buying a generic dress from a big corporation. The main reason I went there was because after calling around about a particular dress, they seemed to have the most fair prices in the area. But it seems that they are currently too overwhelmed to provide good customer service.

I did not have some of the experiences that others had when I visited the shop. I did not buy my wedding dress here, but I they did carry the bridesmaids dress that I really liked. The store itself is really low key and may seem a little cluttered, but they carried a lot of the styles I was looking at. Kasia was pretty helpful throughout the order process and for alterations on gowns not even ordered through their store.
My mother even found a fantastic gown that she wore to my brother’s wedding and she looked fabulous after the alterations were done.
Kasia was actually helpful with alterations to my brother’s wedding that was in the same year. Not to mention that they helped out my sister in a pinch with regards to the alterations that she needed for my wedding.

I ordered my wedding dress back in 2004. After the wedding, I moved to the St. Louis area and a friend had a random question about my dress. I looked at my certificate, but couldn’t figure out the name of the dress that I had ordered. I sent an e-​mail to the store, was very impressed that they still had my order on file, and they responded very promptly.
If you are looking for a place where you will get excellent service 7+ years after your wedding day, this is the place.
If you are looking for a Maggie Sottero wedding dress, then I highly reccomend Kasia’s. I’m not sure of their other brands that they carry because I had made up my mind on the type of dress that I wanted before I started shopping.
I got the dress (Maggie Sotero, Moulin Rouge) at an excellent price point (it was somewhat lower than other salons I called on for pricing), and the level of service that I received was great. The alteration process went smoothly. The staff there is friendly, knowledgeable, and they were one of the best vendors that I chose for my wedding.

I really don’t know why all these women who have written negative reviews are complaining. I think some of these brides are bridezillas thinking they should be waited on hand and foot.
Kasia’s is not the fanciest of salons and you wont get champagne while you wait. What you will get is competitive prices, friendly customer service and quality alterations. It’s a no frills family owned salon.
I did not get my dress at Kasia’s but I did have my alterations done there. I should have bought my dress from them and saved myself a world of trouble that I had from the place I did get it from.
Kathy, the owner, is very attentive and pleasant to deal with. Agatha, one of the sales staff is wonderful and attends to the brides and makes them feel like they are at a bridal salon in Beverly Hills.
The mom who does the alterations was easy to work with and totally got my vision for how I wanted my dress to fit. I needed it taken in at the bust and the hips and bustled and since I have a fit and flare dress it was imperative that it fit as close to my body as possible to compliment my curves.
There was a bit of a language barrier with the mom but it was easily overcome and clearly not an issue as she did the alterations perfectly!
I would not hesitate to recommend Kasia’s to another bride. I came here myself on the recommendation of a friend and was worried about all the negative reviews. Ignore them! Come and see for yourself what great staff everyone is and the excellent and extremely competitive work they do.

There are positively some pros and cons to this shop, which I will attempt to lay out both to be fair…
This was my first attempt and bridal gown shopping and man was I disappointed. If you’re looking for a «Say yes to the dress» experience, this it not the type of shop. I made an appointment, and felt Kathy was professional— no complaint there. And FYI, when you arrive, you will have to feed the meters (which sucked).
When I got in for my appointment, I picked out some styles from a binder of dresses and was also told that I can look on the over-​packed racks. Agnies pulled the dresses and I was let into a fitting room. The temperature in the room was freezing– they must have had they’re heat at 65 and changing in that room made it no better! Even my mom was cold too and she kept her jacket on the entire time!
Agnies, the girl that helped me with dresses, was fantastic. I can see that shes probably the gem of their store based on reviews… She helped me move through dresses and made a few suggestions along the way. Through the dresses though, I remained stuck on the first one I tried on.
At the end of my experience, standing on the pedestal thingy– I wanted to sleep on it and make my decision the next day. Partiality because i was just too scared that THIS would be my only experience shopping. Partly because I didn’t know if the dress I loved at this shop was IT. So– in my mind what the shop could have done was let me take a picture and sleep on it. But NO– THEY DO NOT. They also take the labels off dresses so that you don’t really know who the designer is. funny thing, they say this is because some of the dresses are made JUST for them. Here’s the hysterical part– a week later (after I left Kasia’s with a bad taste in my mouth) I ironically saw the dress in a suburban dress shop window… low and behold it was 30% cheaper! And I bought it—
The other thing that I thought was odd and noticed with the other girl I saw trying on dresses, is the only bustle option they recommend is the french bustle. I have a feeling that might be the style the seamstress prefers.
So– in short-​I walk away saying there are far better shops out there, mostly in suburbs, where you can find better customer service and the same dresses cheaper! Most shops will give you the opportunity to take a photo (so that you are happy with your choice) and also give you so many bustle options, accessory options— you name it.

I’m not sure why my experience differs so greatly from other reviewers. I actually had a positive view of Kasia’s up until my actual appointment.
When we got there, the whole storefront was being re-​finished, so there were tarps, sawdust, and nails everywhere. The workers were still working when we got there for our appointment. I didn’t mind the noise or dust, but what bothered me was when our consultant lied to us. She claimed she tried to call us to let us know there would be construction happening during out appointment. In fact, she never called my or my maid of honor, we had tried to call the shop to confirm the appointment and there was no answer.
Once we got inside and started trying on dresses, I felt the customer service was lacking. In the course of the hour or so we spent there, we had 3 different consultants with us. For the first switch, we were introduced to the new consultant, but when the second switch occured, the consultant just left and a new one popped in. It felt like we weren’t a priority, so whoeevr was free at the time just came over to relieve another consultant.
As for the dresses, there was not a large selection. There were a few dresses I found online that I liked beforehand, and when we called Kasia’s to see if they could pull those styles ahead of time for us, the woman on the phone responded they had many dresses, she was pretty sure they would have them, and they could be pulled when we arrived. They had none of the dresses.
They also seem very afraid you will find a dress there and take your business elsewhere. All style numbers of the dresses were blacked out with a marker and when we inquired as to a specific dress to send a photo of it to a bridesmaid who could not join us that day, the consultant became very mean and told us she would not tell us the style and no pictures were allowed.
We won’t be back.