K & K Flowers and Gifts

I wanted to order flowers through a local Chicago business rather than a website, and chose K&K. They first left the flowers outside an apartment building (in below freezing), and moments later when asked to leave them by the apartment door, instead left them right inside the lobby common area. The flowers were stolen from the common area. K&K did deliver flowers a few days later to make up, but I would not order from them again. I have sent flowers to this same apartment building several times in the past, and the delivery person has always left flowers at the door of the apartment, not outside or in a common area, and this is the first time there has ever been a difficulty. I appreciate that they arranged for a subsequent delivery, but will choose a different shop in the future.

This is a review on their customer service, not the flowers, because I did not get to order from them based on my in-​store experience. It was not a busy afternoon and I was the only customer in their store. I get the fact that they have orders that need to be filled, and that they have work to do. However, the woman made me feel like I was intruding on her schedule and she couldn’t be bothered to spare 5 minutes to help me pick a custom arrangement. Too bad, because I work and live downtown, but I will never step foot inside this store again. On a side note: the bouquet that the woman was busy arranging (and I assume the reason for her curt response to me) looked terrible! The flowers were beginning to wither and some pedals looked bruised.

I am in CA and my bff is in Chicago and I wanted to send her a bouquet from a local florist so they would be delivered in a vase and all pretty. I called K&K and they were very friendly and helpful! They put together a GORGEOUS bouquet of pink tulips and put them in a really pretty vase! I called them around 9am and they were delivered to my friend within the hour! The flowers made her day! Thank you K&K! :)
I would use them again 100%!

I was pleasantly surprised and completely satisfied with the customer service K&K Flowers provided to me.
My friend and I needed to order flowers for our birthday friend from them today and we also needed them delivered on the same day. I called them just in the nick of time and Mina, who answered the phone, couldn’t have been more nice. She was very patient and thorough with my order. I even called back about 2 more times because I had to keep changing the note of what it was going to say. Although I was being a pain, Mina answered the phone each time and was so helpful and understanding.
When it came time to the delivery, of course the birthday girl was not home, and the flowers could not be delivered. What I did not know at the time when this was going on is that Mina already contacted my other friend, who also was part of this flower purchase, and let her know that she will hand deliver them herself, after the shop closed. How amazing is that? She personally took the time and effort to make sure that the birthday girl had her flowers delivered even though I know it was definitely a big inconvenience to Mina.
Overall, I am extremely happy and satisfied that my friend, the birthday girl, got her flowers and she was ecstatic. She commented on how beautiful the arrangement was and the amazing quality of it.
Anytime I need to order flowers in the Loop, this is the first place I will call.

We receive a weekly bouquet for the office, and it’s always lovely. I received a birthday bouquet and while it was a bit bland, and one of the flowers was pretty much dead by the next day, they were still lovely. I would recommend them again.

I used their site to purchase flowers few times and it’s a very easy site to navigate through. Easy transaction.
All my friends like the flowers that came from K& K. Base on the picture that they sent to me, those flowers look great.
Too bad K&K is in downtown area. A bit out of my way to drive to. Therefore, I will stick to online.
Overall, haven’t had any friends complaining and delivery were on time.

My wife started working downtown two years ago. It was her birthday and I searched for the closest florist near her job. So I decided to go with K & K Flowers and have used them ever since for every occasion. I mainly place my order by phone and I swear it is the same woman every time. Recently I set up an account on their website and discovered that it has a calendar and you can set up reminders to have an email sent to you, so I set that up right away. On Feb 1 I placed an order for Valentines Day and there was a little mix up and my order was sent the next day. I called later that day and spoke to the same woman and she cleared it up immediately and sent my wife a new arrangement on Valentines day along with some chocolate. My wife loves everything I order for her from there and I will most definitely continue to order from them.

I’ve both visited their shop in downtown and also used their web site a couple of times. The site is fairly easy to use. I’ve seen other sites where you can actually chat with a person to verify the delivery has been made and that would be a nice bonus.
The flowers have always been beautiful, and looks like it’s nicely arranged. K & K has been good to me as my girlfriend loves their flowers. This place usually has a good selection of flowers. It’s actually a large shop in downtown with a good variety of plants as well, but I have not bought one of those before. The staff I ran into have been very helpful, and I’m sure you won’t be disappointed whether you’re in for flowers or plants.

i’ve had flowers sent and received from k&k’s many times. not only are the flowers beautifully arranged and fresh, but they last for what seems like forever! i’ve gotten so many compliments from my coworkers about the arrangements. even though i don’t live in the downtown area, i always go back again to this shop because they’re the best!

I’ve been meaning to write a review for this place everytime my boyfriend sent me an arrangement from there but I just didnt get around to it until now. I received 3 different arrangements from there and I have been satisfied with all of them. So I used them earlier this month to order a birthday bq for my friend. I spoke with Meena (mina?). She was friendly and helpful. I’ve always been at the receiving end of flowers and never had to send one before so I didn’t really know how to order… Well she made it pretty painless. I just described to her what kind of arrangement I like and gave her my budget and she made me such a pretty little arrangement that looked «expensive» :) It’s so hard to find a place that doesn’t charge you an arm and a leg for some fresh flowers.
And according to my bf, this is a family owned shop which is another plus. He only uses them now and I would definitely recommend this shop to anyone :)

Whenever possible, I try to support locally owned and operated businesses. Since I’ve found K & K Flowers, I never go anywhere else for flowers. Their arrangements are always beautiful — full of fresh, vibrant flowers that last a long time.
Mina is very friendly and is wonderful to work with. I’ve been ordering flowers from K & K for over 5 years. I’ve never asked for anything specific. I just tell them the occasion and my price range, and they always do a fabulous job.
I had K & K Flowers make a special arrangement for my mother’s birthday this year. I had them deliver it to the restaurant so it would be at the table when we arrived for dinner. The arrangement was stunning. Other patrons actually did a double take as they walked by. It was that beautiful.

Worst floral experience ever! My husband ordered something very simple for me for our first anniversary. A single long stem rose in a vase and a box of chocolates, costing a total of 60 $. The delivery arrived a day late, which wasn’t a huge deal because they arrived on our actual anniversary. However, the rose looked sort of pitiful, and the chocolate had expired 8 months ago! After complaining I was still charged full price, and offered replacement chocolates. The woman insisted that Godiva doesn’t place sell by dates on their products and didn’t believe me that they were bad. So I’d like to thank K & K flowers for terrible service, and ruining my husbands attempt at a romantic gesture. Oh, and 5 days later I’m still waiting for my replacement!

I’ve never been in the store but I had flowers delivered to me from this place. they were gorgeous and lasted for over a week. the arrangement was very nice. I would send flowers from here for sure.

I’ve had average, good and great experiences at K & K Flowers. One of the best experiences was going in just before they closed and had a potted plant arrangement made. They were personable and professional, quick and efficient and I got exactly what I asked and paid for. I thought it was a great place and have returned several times for my floral needs.
One of my not-​so-​great experiences included going in to place an order for two vases of lucky bamboo. There was no rush on the order and I picked out the vases and the order was written up. The pick up date was a few days away, so imagine my surprise when I arrived at the agreed upon time to pick up my [expensive] order and not only wasn’t it ready, it hadn’t even been started. The manager, who took my order, was leaving for the day when I walked in during my lunch break. I explained the situation to the lone person now working. She had 3 people waiting and while I admire her dedication to taking care of everyone, I contend that my order should have been ready and the manager shouldn’t have left for the day with unfinished orders and only one other person in the shop.
I maintained my composure while she put a bouquet together for another customer and finally began working on my vases. There were clear and specific directions on the order, but she couldn’t find it anywhere, so there was a lot of direction coming from my side.
In the end I think the order would have been perfect if it had been taken care of before the deadline and not after. I would still patronize K & K for readymade arrangements or fresh cut flowers, but A New Leaf has my custom-​made arrangement business now.