Joseph A Bank Clothiers

Half of the staff is great. The other half is incompetent and lazy. Rumors that the store may be bankrupt and going of business seem realistic since the store can only afford one garment bag per two suits. Sad.

Summary 1.5 stars:
Pros: pricing and that everything was right on wedding day
Cons: litteraly every other aspect of the experience
Terrible for ordering and shipping multiple suits for a wedding. Friendly people. Terrible at managing large orders. Store is perpetually understaffed so there is no way to get in and out in less than half an hour regardless of what you need to do.
I’ve gone through the experience of ordering suits/​tuxes for wedding parties twice at this store. It’s important to note that both times mission was accomplished. In the end every suit was delivered, and each one was correct for the day of the wedding. That said, the one/​two star rating is due to the exceptional effort that was required to get across the finish line. At no point was the process pleasant or enjoyable. It was long and frustrating and repetitive.
For two separate wedding parties I ordered and purchased all of the suits out of this store. The first time, the order came in with multiple variations on the design (some suit pants were pleated, others were not). JAB removed the pleats on their dime (thankfully), but the issue was not discovered until the suits had been shipped out to the groomsmen. This added an additional and unnecessary layer of stress to the wedding.
The second time I ordered tuxedos for a wedding, the store failed to ship them within weeks after my initial request. I had to follow up to get them shipped out. At which point, the sales woman disagreed with me as to whether I had provided the addresses for shipping. A nice cherry on top of a sh*t cake. The customer’s always right, you fixed the order anyways, no need to disagree — all that was accomplished was the generation of enough frustration for me to write a Unilocal review.
The following part of the review applies to JAB broadly, and I am including only as a warning to people who want to have suits shipped elsewhere for weddings. As a retailer, I would imagine that a fundamental part of their business is inventory management and the ability to seamlessly ship orders to different locations. When orders were sent to stores, associates in those stores could not find the suit in over 50% of the instances (from a sample of 10). In each of those instances, the only successful means of resolution was to fervently insist that the suit was in fact at the location, after which, somehow, the suit would appear.
The takeaway, I have my own wedding coming up and will be purchasing 9 suits for that. I will only look at JAB as a last resort option. Why look at them at all? The pricing really is that good. It’s tough to beat a $ 150 suit.

Terrible for tuxedo rentals. I have never been to a wedding where the talk of the bridal party was how much the tuxedo rental place messed up. It’s happened three times now. I was in two wedding in one summer. They still couldn’t get my tux right the second time. I had to wear my own shirt and tuxedo jacket the first time and was not given a credit. I was a day late returning the second tuxedo and they charged me a late fee. I asked for consideration for the fact I had to wear my own tux and pay for a rental and they would not work with me. I called and left messages for the manager and could not get a call back. I recommend not getting a rental from them. It won’t turn out well

I came here to get a burgundy belt which I desperately needed to go with my shoes. The gentleman who assisted me was very helpful. We had to wade through quite a few belts before finding the right color and size. All in all, I was happy with my transaction.

My husband needed a new suit and Greg couldn’t of been more helpful. He was able to get him in a great suit at a good price.

We went to this specific Joseph A Bank to get 11 suits for our wedding. One of the sales associates told us that all suits for weddings would be 75% off regardless of the suit. We weren’t ready to buy that specific day so to ensure we would get this price I had the sales associate write down all the details of the suits and the discount he quoted. We came back a few weeks later ready to purchase and the store would not honor the pricing we had been previously given. We called back and spoke to a manager (Connie, I believe) the following day who was incredibly rude and also denied the discount. We ended up finding another Joseph A Bank that would honor this pricing.
I find it incredibly unbelievable that this store would not honor the prices that they quoted us! It is shocking to me that they would so easily pass up on $ 5,000+ of revenue, in addition to the purchases that 11 young men could have made in the future! We will never be using this particular store again and we will be sharing our experience with others.
We are happy with the suits that were purchased, however the customer service and overall disorganization of this store has left an extremely bad taste in our mouths.

I did a return here today and I was in and out of the store In less than 5 minutes thanks to the lady that helped me. She was fast and efficient and kind. Thanks Jos a banks for a pleasant experience! I will be back to buy my husband more clothes!

Fantastic service. Harold is one of the most helpful persons I have ever met. He also extended a sale which was discontinued from the day before. Great quality, great people. Would recommend this place again and again.

Do yourself a favor and go anywhere else. Terrible service. Waited 10 minutes, no one even said hi to me. I left once they started helping someone that came in after me.

I bought two suits here recently and could not be happier.
I am so pleased with the suits, first of all. They fit well and look great.
Most importantly, the service was amazing. James, the exceptionally attractive and courteous manager, was so helpful. I will come back here for his assistance, if nothing else.

I haven’t shopped at JAB for several years but a coworker told me they were having an awesome sale and I could use a few new suits, so I stopped here on my way home from work tonight. There were no hours posted on the door and the lights were on with several customers in the store. I walked in and started to look around and an associate came over and quite rudely said, «we just closed,» escorted me to the door and locked it behind me. I am so put off by the attitude that I will not return. He very easily could have said, «I’m sorry sir, but we are closing shortly, would you be able to come back another time?» or something a little more friendly at least. It costs more but I’m going back to Nordstrom where I know the quality is great and try will bend over backwards to help me.

Ben Wilson is great! Go to him for your menswear needs.
NEVER pay pull price for a suit. No exaggeration they came down 35% on my suit which is nice but also makes me mad for the previous times I didn’t know better and paid full price.
I needed the suit sooner than the tailor could address so Ben suggested I go to a Dry Cleaners.
Nothing to complain about!

It’s a Joseph A Bank. It’s a large chain. You should know what you’re getting into when you come to any one of these — very reasonably priced suits, not-​amazingly-​modern or fashionable cuts/​styles, and probably a buy 1-​get-​12 suits free deal or something like that.
However, the level of customer service here is exceptional. I’ve dealt with a few different employees, and two different managers, all of which have been extremely accommodating to requests for multiple tailorings, quickly ordering pieces they don’t have on hand, and taking returns. They never ask for an additional cent after your original purchase. Very great customer service you probably will not get at many other places.

We purchased 3 suits several weeks ago. The initial service was excellent, but then the «stumbles» began.
1) The «tailor» was on vacation and there was an extended delay to have the suits tailored.
2) We identified some creases on the collar (from hanging) and were told it would be pressed out. We returned when the tailoring was complete, only to find the creases still present. We were told to come back on Sunday (the next day) and the pressing would be complete. We came back on Sunday and it had not been completed. We waited for almost 30 minutes to have the pressing done while we waited… it was soooooo beyond frustrating.
When you spend almost 1,000 dollars on suits, I expect them to be ready in a timely manner, pressed and ready to wear. This was very very very disappointing. Hopefully the suits wear nicely to overcome this negative experience.

Over the years I have shopped at JAB on and off at the loop locations. I always liked their no-​nonsense, classic American style — think Brooks Brothers, but somewhat less rigorous — and the fact that if you liked something of theirs then by God they had it in your size, and had tailors on premise to boot. An additional bonus is that they sell their moderate line of suits as separates, which greatly facilitates getting the perfect fit without the expensive recuts or very involved tailoring needed for those of us who do not comport with classic jacket/​pant size pairings found in off-​the-​rack suits.
Had not shopped there in some time, but I was recently invited to attend a black tie gala which would necessitate not only a black tie but further formalwear to accompany it. When informed that I did not own a tux, my date for the evening said she was surprised to hear it.
A penny dropped.
Or rather, all those articles in GQ, Esquire, Men’s Health et al. dropped, which claim that a tux is a good investment for any man who expects to need formalwear two or three times over the next couple years. As one gets older, that is not difficult to imagine, what with weddings, charity events, pricey New Year’s dates, etc.
Well why the hell should I not own one? I am a man who has reached a certain stage in life — the stage of succumbing to sly vanities to stave off the creep of age.
These young bucks, I said to myself, these young, fit, hot ones, they won’t OWN a tuxedo; they will be doing the Adjusta-​Pant dance in a nasty, pillified rental job…
Still, a brief perusal of formalwear prices on the web told me right quick I was not going to get me a Tom Ford. Plus, the event was LESS THAN A WEEK AWAY.
Enter Jos. A. Bank Clothiers. Aha! They sell formalwear. The easily navigated website allowed me to shop and price a winner combination of jacket and pant tux separates, enabling me to get a custom combination of lapel shape and pant style at ready-​to-​wear prices. Even better, the separates were on sale.
Off I went to the Clybourn store to try them on. No time for web purchase; if my plan was to come together I would need to buy TODAY (Tuesday before the event) to have any chance of getting the alterations done by Saturday.
Ah, Marty. Marty Colborne, the store manager. His courtesy, understanding, professional eye and years of menswear experience made it happen. Although the store did not stock the jacket I wanted, he knew that the jacket shared the fit of another suit line in the store. Size determined, he enlisted the help of his regional manager to locate my jacket in the corporate bowels of the organization and had it sent next day delivery to the store. Pants they had in-​store; but we needed the wisdom of the store tailor to choose the size that would fit with minimum tailoring.
Fast forward to Thursday. Jacket had arrived; perfect fit without changing a stitch. Pants complete; taken in and hemmed to perfection.
Since I was going a bit fashion-​forward (four-​in-​hand black tie, which meant I could wear my own point collar French cuff shirt) I did not need a tux shirt, bow tie or cummerbund. This in fact saved me quite a bit of money as these items were not on sale and were priced rather aggressively to make back some of the money they were giving away on the sale price of the tux.
End result: Felt like a damn grown up. Wowed my date. But most importantly, provided a well-​tailored foil to her stunning presence as she wowed all in her red sheath dress.
After all, formal events are really about the ladies. You just want to look good holding the door for them.

I usually get my suits and sportcoats at Nordies Rack and on the rare occasion from Macy’s/Fields. I do have one suit, which I really like, that I purchased from Jos A Bank several years ago. It’s a basic 3 button black suit and I have certainly received my moneys worth, I can still wear it and it looks great w no discernible wear.
It seems that Jos A Bank is always running some sort of sale, whether it be a ½ off or a buy 1 get 1 FREE, which is pretty much same thing I suppose. This particular sale was the 2 for 1 (which goes thru 5÷26÷08) and since I was in the market for a few spring/​summer Sportcoats, couldn’t pass it up… so glad I stopped in.
I picked up two jackets from their executive collection that totaled $ 450 after taxes and a $ 15 alteration. One of the jackets fit absolutely perfect and needed no alt whatsoever, a ‘first ever’ for me upon buying any suit or sportcoat. The other jacket merely needed the sleeves taken up and also fit very well t/​o the shoulders and midsection/waist…these were nicely fitting jackets, well tailored with a slimming fit.
The sales associate was very professional, knowledgeable and wasn’t pushy whatsoever… their in-​house tailor was equally solid and did a great job. Great experience, great help and a generally decent selection of goods. I’d recommend Jos A Bank to anyone in the market when they are running a similar sale, defo worth a look.