Jet Ski Chicago

Update: After posting the review below I received an email stating that my refund had been processed. I have adjusted my review to three stars since my only experience was making and cancelling a reservation with them.
I made a reservation online for two on a Wednesday for jet skis on Saturday. I had to cancel due to a family emergency, but I cancelled Friday morning, which was well within the 24 hour cancellation policy. I sent an email requesting the cancellation and left a voice message for them asking them to confirm my cancellation. Later that same day I received a call confirming the cancellation, however, it is now over a week later and my refund still has not been processed. I called yesterday to inquire about my refund and the representative I spoke with gave me a phone number for the «owner». I called the number and left a detailed voice message and did not received a response.
I will continue to try to contact the company owner and have disputed the charges on my card. «IF» I receive a response and/​or a refund I will provide an update on here. Needless to say I will never recommend or do business with this company in the future.

This review is based off customer service skills. I called to inquire about a promotion I saw; I wanted to make sure I knew all the fine print and didn’t waste my money buying it. When I called, literally the only thing the employee said on the phone was, «yup yup, or yep.» Nothing to explain further or any other words. Even when I said, «Okay, thank you,» his response was still «yep.» If this is an indicator on how they answer questions and do business, I’ll go elsewhere.

The guys at Jet Ski Chicago were incredibly helpful and provided a hassle free and easy going way of getting out of the water.
Safety conscious and focused on letting you enjoy yourself.
We grabbed a living social deal which is valid until end of Aug 2015 and they were more than accommodating.

Took my wife here this weekend and had a great time. Did an hour tour which is more than enough time with a limited zone to ride.

This review is late but relevant still. My husband and I paid $ 100 to ride/​rent jet skis in the late summer/​early fall of 2014. It was warm when we made the reservation. There was nothing to warn us on the website that they were closed for the season or anything (I see that listed on their site now however)… The day of our reservation came and it was cold outside. I tried to call to cancel but there was no answer. I left multiple voicemails without a return call. I wasn’t sure if they would be there at the time of my reservation so we dressed warm and drove to the Navy Pier location. In the event that they were still doing jet ski tours in the cold we were ready to roll. But when we got there (on time for our reservation), their little hut was unmanned and totally closed. There was no one to ask for a refund… Nothing. I left more voicemails which again went unanswered. I only got my $ 100 back after making a dispute with my bank for a charge for services that weren’t rendered… My bank retrieved the money from their bank after an investigation and it was settled. I never heard from Jet Ski Chicago, even until this day. That’s terrible business practice. Just be careful who you do your jet ski business with…

Besides the long wait that we had originally they decided to push us back even further as we were about to be next because the owner approved a group of people he knew to go with no wait. This made us sit there waiting for two hours when we were originally told 1 hour wait time. It is a lot of fun jet skiing on Lake Michigan but at least have some decency when it comes to how you treat you customers.

Took the family there and it was a great experience for us all… not to mention a unique bonding opportunity! The staff was very friendly and the rental process is very quick provided you have proper identification and a credit card. You can’t beat the thrill of riding a jet ski on beautiful lake Michigan… not to mention the views of the skyline from way out on the lake. The $ 75 for ½ hour seems pricey but is actually a DEAL compared to what we normally spend for the three of us on those tour boats at Navy Pier. AND, you go where you want to go and have loads of fun without someone on a microphone telling you which building John Hancock is.
Give them a try… you’ll love it !!!