Jacobson and Tsou Orthodontics

My daughter just had her braces off after about 20 months of treatment. Our experience here was great. The office itself is very modern and efficiently run. The price was in line with what I expected and it included everything — no extra charges, even for the one time she bent a wire and needed a repair. Followup visits and retainers are included. One thing I especially appreciated was help with my insurance. For whatever reason my insurance company had an unnecessarily complex process for reimbursement but the billing person at J & T was very patient and helpful in getting it sorted out.
And of course my daughter’s teeth look great (or I wouldn’t be posting a good review)! She was also relaxed during her visits which I credit to the doctors and staff.
My dentist had originally referred us here and I would absolutely recommend them to anyone else.

We have just begun our daughter’s treatment, but so far it has been flawless. Everyone is kind, competent, and professional. They patiently answer all questions and follow up to make sure all is going well. It’s an hour drive for us, but to get this specialist expertise for cleft patients is absolutely worth it!

We have been using Jacobson and Tsou for several years. My son has just had his braces removed and my daughter is midway through her orthodontic experience. Both Jacobson and Tsou are wonderful to work with. They take their time to explain what is going on with your child personally after each visit. The staff is also wonderful. Check-​in, check-​out, and any appointment changes are quick, easy, and painless. Also working with their insurance people is easy. Our family highly recommends them.

Hi, my name is Ella W. and I am 10 years old. I just got my braces off and I dont know if I have ever been more excited to smile. Every time I walk into Jacobson and Tsou orthidontics I never feel nervis that somthing is going to go wrong because they explain everthing step-​by-​step (witch is super helpful). Insted of feeling pressured to take care of my braces or my retainer or my expander, I feel like it is my responsibility and that I will benifet from it if I do it. Another thing that really help is how inviting the building is, and even how AWESOME the staff is. I Love how easy it is for my mom to make an appointment. No stressing out, no pulling out hair. I have been going to Jacobson and Tsou for about a year and I have not once run into a problem. I have recommended it to a lot of my friends and a majority of them have already had many appointments there. Thanks!

This place is state-​of-​the-​art! Worth the lung drive from our house and worth the money. Not once in over four years have we experienced a problem with the staff or otherwise. We are always, always treated with patience, kindness and respect, which goes a long way when dealing with kids. Front desk staff is awesome, doctors and hygienists explain everything. Waiting area is comfortable. I would recommend this office every time!

My 7 year old started treatment earlier this year: upper expander, lower expander, then partial braces. The initial consultation was very thorough, explaining the exact course of treatment (and why), and provided a very accurate cost of the entire process. No pressure at all to sign up then and there. Their time estimate for each phase has been very accurate. I’m very impressed that when we come in for our appointments, they are on time and get us out the door quickly. The young patients love using the iPads if they arrive early. The whole staff is so pleasant to work with and treat both me and my daughter with respect and kindness.

My 9 year old daughter loves JT Ortho! She enjoys their reward program and looks forward to her upcoming appointments. As a working parent, I appreciate their reminder calls and timely appointment sessions.

My children were patients of Jacobson and Tsou Orthodontics. All three of them have beautiful smiles. Very happy with their results.

I have friends that have gone here and had great results! So I decided to give it a go, and I must say «I look amazing.» I get so many compliments on my smile and teeth, they look perfect. I couldn’t be happier and pleased with the results or the entire staff at Jacobson and Tsou Orthodontics.
I would definitely recommend them to anyone of any age. They even handle cleft babies and kids with special needs. Lots of people of all come here.

Me and my two children were treated by dr Jacobson. In each case we followed the dr.‘s advise and treatment plan. The results are exactly as promised and expected. I would highly recommend Jacobson Orthodontics for you and your kids.

Two of my children received orthodontic treatment here. They did a great job. One had significant overbite and alignment problems. The other, a child with an intellectual disability and behavioral issues, had severely protruding front teeth due to prolonged thumb-​sucking, as well as other misalignment issues. Both of them now have beautiful teeth! The staff is patient and friendly, and were able to deal successfully with all of the challenges we presented.

We took our daughter to this office when we moved from Houston to Chicago. After the consultation she started the treatment with a price tag of $ 4000 and was promised «top» treatment with satisfaction. After 2 ½ years of follow-​up and visits, she completed her treatment. When the braces came off, her teeth looked perfect. But within 1 week I saw some changes in her teeth even though she wears her retainer religiously. We went back to the office for further evaluation and some follow up visits. The doctor thinks she had some swallowing problem which caused her teeth to shift. I was shocked to hear that because they have been seeing her for the last two and half years and never noticed that she has such a problem. They prescribed her to see a specialist to correct her swallowing problem. We were told that after she corrects her problem her teeth should move back to where it was. After seeing the specialist whom they recommended for 6 months in their office, and received another bill for $ 1200, the results is not as they estimated. Then they suggested she needs resume full treatment. But it will cost us another $ 3600 and another 10 months of time. Our daughter is about to leave town to attend college in 7 months which means she can’t complete it before she moves. But they came back and said that they may be able to complete it within 7 months. We told them we will explore alternatives. I am thinking to file a formal complaint.
My question is why they never detected her swallowing problem during those years of visits. Why wait for complete treatment before it was detected? Shouldn’t the evaluation have been done before the treatment began to avoid this incident? How can I trust these Doctors again after they failed many times to fulfill their promises?

I’ve had 2 kids get their braces here –
I love everyone at this office — it’s efficient, friendly, and successful. I would recommend them to every parent who is considering ortho work for their children.