J & G Moving Company

I wish I could give zero stars. Or negative stars.
Frank physically moved us but hIs brother Jim manages the company.
Frank & another guy were over an hour late when they called to say that they didn’t have any moving supplies in their truck and had to go back and get them. Thirty minutes later, they showed up. So 90 minutes late. Bad start.
Because they were late, they were in a huge hurry and really careless.
Frank attempted to carry our queen sized mattress out of the truck and into the new place by himself — and dropped it on the driveway in the rain. The mattress was covered in mud and splinters when he brought it into the building because he didn’t take the time to wrap it like every other decent moving company would have. He didn’t acknowledge the mistake or apologize for dropping it. He acted like nothing happened.
When they were taking the rest of our furniture out of our old apartment and into our new apartment, they put huge gashes and dents into our walls. Again, no apology or acknowledgement.
After all of this, when my boyfriend paid the full fee in cash, Frank had the audacity to ask for a tip.
That night, we realized that they put our bed together incorrectly — they actually screwed new holes into the bed frame instead of just doing it right and lining up the screws with the holes that were already there — so the bed frame was collapsing in the middle. We spent the night on the couch and a few hours the next morning cleaning the mud off the mattress and taking the bed apart and reassembling it.
I called Jim to complain and gave him a chance to fix the problem but he was incredibly unprofessional. I went through the entire situation and the only thing he said was «hey can you call me tomorrow so we can discuss?» I’M CALLING YOU RIGHT NOW TO DISCUSS!
We contacted him several times to let him know how unhappy we were and to give him an opportunity to work out a solution and he never responded. Jim had zero interest in solving the problem.
Also. .. Jim doesn’t work off of email or take notes, so after every conversation during the process he asked us to «text him the details.» They provide no pre-​consultation and no inquiry into what you need to perform the move.
Both brothers are very unprofessional. I would NEVER recommend J&G moving Company.

Used J&G Movers this past Sunday for a 1-​bedroom apartment move from the City to Oak Park. When I spoke with the Supervisor named Jim to book the job I told him what my furniture and storage situation was because I felt I had slightly more than a 1 bedroom.
Long story short, it took the guys almost 5 hours to get the furniture out of my building onto the truck. In the end THEY DIDN’T have a large enough truck with them to take a 1-​bedroom apartment plus storage unit boxes. They guys told me I had too much stuff and that they have moved 2 – 3 bedrooms in this truck… if that’s the case, why couldn’t you get my MAYBE slightly over-​sized one bedroom in your truck???
The job took them almost 7 hours and they didn’t even finish. Jim told me that they would finish the move at no charge for me the next morning. However, he went back on his word and told me it wasn’t their problem, his hands were tied and they weren’t going to do it. Nothing like a man of their word.
I had to hire a second moving company the next day to finish the job. Moving is stressful enough, but this was a terrible customer service experience. DO NOT use these guys unless you want to make it even harder on yourself.
Not professional, not friendly, not good at their jobs and certainly not a stand up business. It isn’t my job to vet out the details about how big of a truck they should bring, it’s their job. What a frustrating experience.
I have filed a complaint against these guys with the Better Business Bureau.