Italian Fiesta Pizzeria

This use to be my favorite pizza restaurant. But the customer service has drop. I don’t care if I ever receive another pizza from here again.
I order a pizza at 5:00pm and called about it two hours later. I was told that it was ten minutes away. So I waited and realize that another hour had passed so I called again and was told the driver called my phone and someone answered and said the pizza had been delivered. Hummmm the problem with that is I’m the only who could answer the phone because I’m the only home at the time. So I tell the customer service that I not true and she said well you can order another one. Really and wait three more hours?
Nooooooooo thank you. I have a car I can go to any resturant of my choice and spend my money with them. I wished I could a negative star.

Definitely some bull skit! Like all the other reviews, if you like being told 8 more
Minutes about 10 times, this the place!

Definitely a 5 star pizza
What ever you do don’t get your pizza delivered
I ordered my pizza at 6:15pm as I write this review it is now 8:25pm and still no pizza

I been wait 45 minutes for a slice of pizzas this is bad these people need to speed it up

Pizza is 5 stars don’t get me wrong one of the best thin crust places in Chicago customer service and management is 0 when u call to order they are rude and only accept cash. I go here once a month I had a problem with a pizza a month ago it took them over a hour to fix the situation. But like I said If u don’t mind horrible service and sometimes waiting longer then usual to pick up the pizza then you definitely need give them a try. You might get lucky and buy a bootleg DVD while u wait for your food.

If there was a 0 star option that is what I would be giving them mainly due to their terrible customer service. I called to order a medium pizza. I was told that the pizza would be ready in an hour and a half.
Not the best time, but Ill take it. The representative asked for my number and address and the order was placed.
An hour and a half later I look up and there is no pizza I check my phone and notice a recently missed call.(recently as in 2 minutes) I call the number back and I am sent to voicemail.
I call the restaurant back and inquire about my pizza. The representative informed me that their protocol is to call and not to ring the door bell. *Confusion*
I explain that I was never told that and would like my pizza. The representative places me on hold for 2 minutes, clicks over asks me for the delivery mans number! (Why doesn’t she have that to begin with) She clicks back over and tells me «The driver says he is not coming back»
Wait…What??!
I kindly said thank you and hung up. I would advise that you don’t waste your time with this restaurant. EVEN IF the pizza was good, the customer service sucks. You have been warned.

This Pizza hits the mark 95% of the time, the sauce has just the right amount of sweetness and the crust has the crispness that I prefer. They can be a little sloppy when it comes to cutting it consistently and I have gotten on them about extra sausage, I check before I leave, when I say extra sausage, I mean it!!! I can tell by the weight of the box. But overall this is a very satisfying pie.

awful! the pizzas get worst each year. i believe they are now selling frozen pizzas. i have bought pizzas from here for many many years. the grease gets more abundant on the pizza. tonight was the last straw! but who do you complain to about the quality of the pizza? we must make italian fiesta become more accountable for the product they are putting out in our community. awful. i will stop buying from them effective immediately. i am sending a notice to everyone in my housing complexe to let them know the quality of italian fiesta pizzas is below standard.

If you want to wait 36 hours for a pizza, this is the place for you!!! The key to this restaurant is inconsistency you’ll never get two pizzas the same quality. The service is always slow whether you call in ahead of time for pick-​up or order for delivery. I ordered a pizza one time and the driver was drunk and the pizza was ice cold. My fiancé put me on Italian Fiesta when I moved out south and I enjoyed it, the first time. Each time after that, as i stated before, was inconsistent. They’re the reason my fiancé and I learned how to make pizzas from scratch at home. Go at your own hunger risk!
They get ZERO stars

It’s well worth the wait :-) Wings only $ 5 can’t beat it.

I’m writing this review right now inside of this place. This place is ran by ghetto trash! rap music is blasting, a man is in here trying to sell his bootlegged music and DVDs. I called in my order, told me 30 mins, but in still waiting! I can see why because the employees are joking around and talking instead of getting things in order!
Coming here always gives me the fuckin creeps and if I lived closer to the other location over east (still ghetto but not as trifling), I would go there instead.
Oh, and I really wish the cheap owners would invest in credit/​debit card machines! Cash only!

Customer service is so bad, service took 3 hours and I still hadn’t received my pizza in addition to that no one called and informed me of the late delay. I’ll NEVER ORDER FROM THIS LOCATION AGAIN, I highly recommend others to go elsewhere.

Good food horrible customer service. The order takers act as if you are the problem in life. The delivery man is even worse he never knows whats going on and the food is not hot.

Went here for the first time and what a nice treat! Had a Sausage & Cheese as well as a Pepperoni and Sausage Pizza. Yes, I had a thin New York Style pizza in the City of Deep Dish and Pizza Pies! Please forgive me Chi-​town but it was a good thin crust pizza! Dough had really buttery smooth and sort of flaky at the ends taste. Pepperoni was mediocre but sausage was supreme… get it? The wait maybe the only problem. Would do again if I have the rare taste for a thin crust pizza.