Irons Moving and Storage

They were not able to move a Granite Top China Cabinet due to their lack of straps. Promised me they would come back the next day with straps to move it, but didn’t show! Kept calling them, and they completely blew me off! Paid them the day before what they quoted me, +$ 50 extra and a generous tip, thinking they would finish the job.
Guess that’s what you get for trusting people! Do not use them! They also broke a shelf on one of my wood cabinets!

Called to reserve our May 1^st move day in advance upon receiving what I felt was a great flat rate quote from Kevin on Thumbtack, couldn’t have been easier. We had our two bedroom apt all boxed up but this was a pretty big move as we had accumulated a lot of stuff in 5 years and a lot of our furniture is oversized. Not a thing was broken or damaged, despite the difficulty the layout at our old place on the second floor posed. The moving crew was a motivated bunch of extremely nice guys that were as pleasant as they were professional. The entire move took 3 hours total. They were in and out and basically required zero instruction, however, I am sure they would be happy to accommodate whatever requests you might have as they honored the few we had. Most pleased to be moved in and have everything all in one piece, thanks guys!

My experience was excellent. I had two movers. Kevin was the man I dealt with. They were on time and quoted me a fixed rate for the move of a fridge. This was a difficult move down stairs. I thought it could not be done. They not only moved it but exerted extreme care not to damage or scratch the fridge, my floors, walls, steps or ceiling. They were friendly and efficient. They know how to carefully move your stuff.

Working with Kevin started off smoothly, we set a day and time for my move (which was ¹⁰⁄₁ at 9am) midway through September. No problems there. I followed up with him the day before (⁹⁄₃₀) to make sure we were still on for the move. He said yes and that his team could actually come an hour early (8am) if they finished the prior move in time.
When ¹⁰⁄₁ came around, he called me close to 9am and said his team was running late due to an elevator being taken by other movers and they were waiting for it to free up. He said they would be there at 10 instead. At this point, he was responsive. 10am came and he said they would be there at 11:30am. Then noon rolled around and I tried calling Kevin — no answer — straight to VM. I called Kevin numerous times over the next hour until his VM was full (maybe from other customers and myself).
In the end, Kevin and his team were unresponsive and did not show up to move me AT ALL, even though he gave me written and verbal confirmation for the move. Kevin runs an extremely bad business with nonexistent customer service. He could have at least given me the courtesy of a call telling me his team could not do the move or given me updates of where his team was. customer service 101 here.
I ended up having to rent a uhaul, round up friends and family without notice (mind you this is the middle of the week and they were all at work), and do the move ourselves.
Please do yourself a favor and do not use Irons Moving & Storage for your move.

I had the same experience as other reviewers. Wish I hadn’t trusted the 5 star rating on Thumbtack.
Multiple pieces of furniture were significantly damaged. Kevin Irons, the owner, repeatedly promised to make it right. I followed up with him at least 10 times but have not gotten any repairs. I would definitely not recommend this company to friends.

Pros: Kevin and his son are nice in person.
Cons: They delivered our new washer and dryer but they ran out of time to haul our old washer/​dryer combo b/​c it was a tight squeeze. Out of good faith I paid them in full with the expectation they would be back soon to finish the job since they had to leave since they were overbooked. Kevin said he would call later that day to schedule a return visit. He never did. After several emails and phone messages with no response over the next week I am very disappointed and I could easily have made this a 1 star review. 1 or 2… it’s a toss up. Bad customer service. Still no response and don’t expect one.
My girlfriend wrote a bad review on Thumbtack website but Kevin responded with a lie stating the haul of the old one was not part of the deal or some excuse of he had to remove the framing and basically implying it was impossible. Yet Kevin confirmed verbally to me it was in person when he delivered our new washer and dryer and asked to come back. Lame.
Like Timmy K. I had to finish the job myself. I removed the door and with a dolly pushed the washer/​dryer combo through the tight squeeze.

We humans are odd creatures. We love risk. We love deals. We love taking risks on deals and every once in a while we hit the jackpot by having an exceptional experience for the price. My move this past weekend with Irons Moving & Storage does not fall into this category.
I’d used The Professionals in the past and had a great experience, but they were already booked for June 1 so my girlfriend looked to a cool little site called Thumbtack for other options and came across Irons there. The reviews were very positive, their quote was $ 200 less than that of The Professionals (although Irons’ cost includes a crew of two to The Professionals’ three) and the communications with Kevin Irons, the owner, made us confident in our decision to go with his company.
Moving day. Irons’ crew of two showed up 15 minutes early, which was promising, but I noticed that the truck they brought to move our two bedroom apartment looked smaller than the one The Professionals used to move our one bedroom apartment and Irons only had the single hand truck that came with the Penske rental. I would say this is the point where my confidence began to wane.
The great move of 2014 commenced and all seemed to be going well. The crew worked hard and quickly, partly because we had a spare dolly we let them use. They finished the boxes and moved on to the larger furniture. We were told that they’d use padding for anything that needed it and, while that general statement was true, Irons’ version of padding furniture was to just throw it on top of a dresser and not secure it so it didn’t move. No tape. Not good. They continued to load the truck and it soon began to be apparent that not everything was going to make it. Shit shit shit shit shit. The crew tried to make as much fit as possible, but did so in a pretty haphazard way. Please stop. I looked at my watch and saw it was definitely amateur hour so we closed the truck and prayed to all the gods, old and new, just like in Game of Thrones, that nothing would be damaged and that we could get everything that didn’t make it into my car.
We arrived at our new place and the crew seemed to be unloading everything pretty quickly, which was nice since we were behind schedule and now had to move more on our own. Yay? That’s when we started noticing the scratches and gouges in the furniture that should have been better padded. My girlfriend called Kevin regarding this and the small truck and he basically turned it around on us by saying we underestimated how many boxes we had. We counted our boxes and were indeed eleven over our estimated number, but many of them were very small and we still would not have been able to fit everything in the truck if we hadn’t exceeded the estimated number. She told him our last mover used a bigger truck to move our one bedroom apartment and he admitted to using a bigger truck to move a one bedroom that very same day. Nice. Thanks Kevin! Regarding our damaged furniture, Kevin said he’d tell one of the crew to take pictures with his phone so we could make a claim and that he’d get right back to us. That did not happen so my girlfriend had the mover take pictures of seven damaged items and send them to Kevin. We still have not heard back from Kevin and have since discovered damage to an additional two items so a total of nine were damaged by the crew.
It took five full carloads and five extra hours to get the remaining items from our old place to our new one. I hand’t realized the privilege of doing this was included in our quote. Sweet!
Moral of the story, you almost always get what you pay for. This is especially true in moving since any money you save up front will probably go to repairing or replacing items damaged in the move. Irons Moving and Storage did a fabulous job reminding us of this.