Innerworkings

I run a small business with my wife and this could be the worst consumer experience I have ever had. I used to go to Idea Media and found out this place bought them out. They were pleasant. Inner Workings… Not so much.
I went in to get some DVD’s burned. I expressed I needed them before a certain day because they needed to be mailed. Sales guy told me it was totally doable. So we get close to the deadline and I write him he tells me my order us delayed because the production facility in St. Charles or Iowa (it doesn’t matter… Jesus lost his gym shoes out there) lost power and my order isn’t most likely going to make it by deadline.
Why do I have to contact him to find this out? What ever happend to proactive customer service? Anyway I tell the guy I am not happy and he has them pushed through as a rush order. He tells me they will be delivered but its going to be a Saturday delivery.
This makes me happy. But I expressed I am not paying Saturday rates as this is their mess up. He agreed and then asked for an address and assured me I’d have my disks that Saturday…
Well Saturday comes… Nothing. Same with Sunday and then Monday. They were never delivered. Tuesday I finally get the Dvds… And then Thursday I get the bill. I was charged as much shipping as the actual order!
Now I’m pissed. I write the guy and he tells me he doesn’t know what happend and he will look into it.
Time goes by and nothing I have to reach out and express I would like my shipping cost refunded. He tells me it takes UPS or Fed-​Ex a month for disputed orders…
Come on, just write me a check here… This isn’t a court appeal… You messed up.
So I write him after a month and ask… No initial response. I feel like they don’t check emails at this place or they are crazy understaffed. He finally writes back and says he hasn’t heard… Aka he was praying I was going to go away. So I give it some time and write again… Saying he’s being unprofessional and this is so one-​sided. He tells me he’d look into it again.
Two days later I get a message sayin he has $ 50 cash and asks me how I want to get it. Get it? Either you are writing me a check or hand delivering it to my work! I am not going to spend money to go pick up my own money…
A month goes by and still no money. He has canceled the drop off or delivery of the money twice. Saying he was sick and then he had something come up. I finally told him to mail the money…
Well see how fast I get this cash… I bet this sales guy is taking it out of his own checking and hoping I go away… NOPE!
This place while they do good work is a customer service NIGHTMARE! I will never use them again.