Immediate MD

Waste of money. Paid $ 135 for them to tell me just to buy ear drops and ibuprofen at the store. Which I told them I was already doing which didn’t work. Walked in and out in less than 15 minutes.

Went there because I was having wheezing and coughing issues. They were very nice, convenient and would return for future immediate needs. The reason why I gave them 4 stars instead of 5 is because they were quick to give out unnecessary drugs. I was wheezing and coughing and they diagnosed me with acute bronchitis which is pretty bad. So they gave me a few drugs and antibiotics. I have read in a lot of articles that antibiotics are only necessary if you have an infection. The zpack is over prescribed so I took the prescription but I highly doubt I will use it. All the other drugs I will use and hopefully I will be better in a few days

The doctor was good not an issue. Issue is they billed my insurance company twice, total of 460.00 for a cold. When I called to ask about the bill they said it was the billers fault not theirs. They were not going to change a thing. I have contacted the insurance company. JMHO this is fraud.

I’ve been seen at this place twice during the past year. The staff is always nice and there is never a long wait. The first time I went the doctor was wonderful! She was comforting and professional. The second time I went, I saw a Dr. Richardson. She was rude and unprofessional to the point where I would NEVER return to this location even though I have had good experiences in the past with other doctors.

I’ve been pretty happy with this place so far for physical health issues and it eases some anxiety to know that it is there when I need it. They take Medicaid and HMOS which is very rare for urgent care centers. The staff is really nice, place seems clean and pretty quick in and out– at least when I’ve been there.
They get two stars off because one day they did have to turn me away for an issue and when they did they only gave me a referral to an ER– which is not ideal as ERs are incredibly expensive and make you wait a long time. This was not practical with the issue I was experiencing at that moment. Since it was a weekday morning it would have been better if they looked up my insurance and found me a doctor that I could go see.

This place was amazing! The office is clean, they provide snacks, and there is parking, which is very convenient.
I walked in today and was seen within 5 minutes. Not sure if it was the time of day (4:00) or if they’re always really fast. Either way, it was great for me! The doctor was nice, knowledgable, and gentle. I appreciated the professionalism and careful diagnosis. I’ll be coming back here for any urgent care needs I ever have in the future!

Thank you to the staff for immediately reaching out and adjusting the charges. I appreciate your customer service.

Excellent job. Very professional and efficient. Dr. Horner is as good as it gets and Rita is incredibly professional as well. Also appreciated the quick response and efficiency with my test results. The ability to check-​in online is also a major plus and not always available with urgent care facilities. Highly recommended.

Updating my review after a very poor experience yesterday. I leave mostly positive reviews on Unilocal,as I think it’s important for the happy customers to speak up about a great business. However, it is important to me to make my suggestion to take your business elsewhere if you are looking for a good urgent care. I have been here 3 or 4 times and is always my go to for last minute needs. I checked on online at the request of the receptionist after calling, and chose a 5:59pm appointment time. I received a text about 5:44pm telling me to come in for my appointment. I arrived, completed paperwork a few minutes early and took a seat. About 6:15pm, I asked the receptionist about the wait and she told me they had more urgent patients come in earlier putting them behind. I questioned why I would receive a text telling me to come in now when I in fact could not be seen. I expressed frustration with the process itself, and asked what the point of the online check in system was that allows you to «wait at home» when that failed. I also told her that the lack of communication at all while I was sitting there was frustrating. With as much attitude as she could muster she told me that there was nothing she could do about the wait. I told her I would go to another urgent care to which her reply was «That’s great, bye.» Bottom line is that there are FAR too many of these clinics on every corner now including Walgreens and CVS. I go to these places for the quick and professional service, with which I expect courtesy and kindness. Her indifference and apathy to my concerns was the reason I left, not the wait. I realize that these places can receive emergencies at a moment’s notice, and some communication with the people waiting is all that’s required to allay the frustration in most cases.

I popped in on a Sunday afternoon to get some stitches removed. This is a very professional operation, bigger than you’d think from the street. From check in to check out, everything except your medical history/​privacy policy signature is electronic, including where you are in the wait list. Super clean, everything looks new. I waited about 10 minutes to see a tech who evaluated my stitches. About 3 minutes later the doctor showed up to remove them. I received a detailed explanation of everything happening, and specific instructions on check out how to minimize the scar. I also received a follow up call 2 days later to make sure all was well. Great place and they took my BCBS insurance.

I was battling the flu for a few days, and could not leave the bed. I decided I had to see a doctor, and I Unilocaled the closest location, and Immediate MD was the closest. I had considered going to a minute clinic at CVS or the Walgreens equivalent because of name brand, however the glowing reviews here convinced me to stop by Immediate MD.
It was a great experience. The nurse and the doctor were friendly. They tested me for flu and mono just in case. Good thing I only had the flu.
A few days later, they actually gave me a call back to see if I had any questions, or if I was feeling better.
I definitely feel cared for!

Best medical experience of my life!!! It’s a walk-​in but you can make a reservation online as early as 30 minutes before you go. It’s more like a visit to a spa than an urgent care! Free wi-​fi, refreshments, amazing staff! I was seen immediately, and within minutes had a disc of my x-​rays, a diagnosis, a wrist brace put on, a note to get out of work, and doctor referrals. As I was leaving, they were sure to get me a goodie bag with some free pens and magnets and a fond farewell. They also called a couple days later just to check in and see how i was doing! I’ll absolutely be going back whenever I’m in need!

Immediate MD treated me quickly. The facility was very nice and clean. It also has a parking lot. The nurse and doctor were top notch. They treated me with outstanding care and concern. I will be back.

Incompetent practice that insults their patients.
I have worked in healthcare for 12 years and among other tests, I am required to have a TB Reading annually. I went to Immediate MD Tuesday to have this done, waited almost an hour for a test that takes five minutes, left, and returned the next day when I had more time. I was quick to get in and out and the staff was very nice and welcoming. However, after the test was administered I was told to come back «ANYTIME ON SATURDAY OR SUNDAY» for the reading, which for the last 11 years has been 72 hours after the administration. I asked twice «are you SURE I can come back ANYTIME Saturday or Sunday» and even asked «are you even OPEN on Sunday?». The person (likely an MA) who gave me the test said «anytime this weekend, we close at 5:00 on Sunday.» I went back Sunday afternoon around 4:00 after running errands all day. I waited 15 minutes and was then told «I’m sorry, you needed to come in yesterday, we cannot sign off on the reading today since it is past 72 hours». Needless to say, I need this for work but since they miscommunicated the reading, we determined the best thing to do was re-​administer the test. Then I was told I would need to pay the cashier first. WHAT? They made an obvious mistake and then try to charge me-​again. I refused to pay for their mistake and requested to speak with the center’s manager. She did not speak with me but proceeded to phone the director of the center and I could hear her on the phone telling the director the following” she did not follow instructions on the sheet I was given (I was NOT given a sheet) and there was NO WAY a mistake was made on their end, this lady is so very wrong and is making up a story about when she was told to come back”. First of all, this manager never even spoke to me so how would she know anything. I could clearly hear her patronizing voice as she called her boss via phone –I walked out of the office and went to her desk and said «excuse me, I know what was communicated to me and I also do not appreciate being called a liar, especially since you have no knowledge of what happened». She denied calling me a liar (I just heard her say it) and said their must have been some «miscommunication» they will not take responsibility for.
I asked for my money back, which she was not willing to do, asked for the test to be re-​done –which they wanted me to pay for, and she also denied calling me a liar and proceeded to say they «don’t make mistakes». Needless to say, I left and so did other people in the waiting room when they overheard the type of care they would receive. If they can’t get a basic test right, I would not trust them with your health.

I visited Immediate MD because I had been sick for a while and have some important things coming up that I need to be healthy for. The doctor was extremely condescending and rude and this was by far my worst experience in a doctors office. After discussing my symptoms and taking a strep test, I left with them telling me I had a «cough.» I could have told them that when I came in. At one point the doctor even asked me what I wanted from him. If a doctor doesn’t know that most patients go to the doctor simply so that they can get healthy and feel better, then there is something seriously wrong here. I shouldn’t have to tell you how to do your job and I don’t think it is too much to ask for you to treat your sick patients with respect.
I would give 0 stars if I could but I suppose the 1 star here is for the woman at the front desk. She was extremely polite and helpful. I really appreciated that.

I had a bacterial infection under my thumbnail on a Saturday. If I would have waited until Monday it would have been a lot worse and I still may not been able to see my regular doctor.
I was in and out in 30 minutes. This included filling out the forms, paying the copay and seeing the doc. He had to give me a local anesthesia to numb the thumbnail so he could put 2 – 3 holes in the nail so it could train and begin to heal. I know it sounds painful but waiting would have been worse. Very nice job, called in the prescription to Walgreen and I was on my way. Here is the kicker, the Fullerton store was closed at 5, they called me to inform me of this and found another location so the i could start my meds and pain medication asap.
Completely satisfied, very happy to have this office in our neighborhood,

OUTSTANDING! Here is the story:
I discovered a small lump under my arm and didn’t think much of it, but when after less then two days it quadrupled in size, I got seriously scared. Those of you who had been there know just how it feels. I called my family Dr. Sheila Bhagavan, whom was very friendly when I saw her for scheduled in advanced physicals.
Long story short neither her nor the other 3 doctors in that practice would see me «THEIR PATIENT» without an appointment.
I decided to not waste any more time and went to Immediate MD, (just 5 min away) the doctor there made a quick assessment of my lump and put me at ease right way, when he identified the issue as a bacterial infraction. A test later confirmed it. They drained the obsess and prescribed antibiotics — in a few days I was getting better and today thanks to them I am as good as new.
Their friendly staff and nursers, followed up with me, offered water and just kind warm treatment that I never got at the doctors office. They make you feel good in more ways then one.

What’s not to love?
No wait; they accept my medical plan; and whatever was playing on TV in the waiting room, I remember liking it (and thinking it was cool that they had it on.)
I had just got done running a race less than 48 hours earlier, but that’s not what had brought me in.
I got bit by a cat at the AirBnb I stayed at. Yup. Cat mouths are the epitome of a cesspool. I’d rather be bitten by a honey badger than a housecat.
Anyways, in 12 hours, my hand blew up to the size of a baseball mitt. The woman at the front desk held the form down for me while I tried to sign in. I felt like Ben Grimm slowly turning into the Thing.
The doctor looked at my Mickey Mouse hand and decided to give me a shot of antibiotics as well as pills. (Arm or butt, they asked me. Arm, ARM! I said.)
I was in and out, had good service, and appreciated that though my hand still hurt, and my upper arm hurt where the shot was injected, at least my butt didn’t hurt.

Nurse and doctor more friendly and professional than Northwestern hospital, which is near where I live. Free samples of nasal spray. Highly recommend! Clean, efficient, and caring.

I had injured my ankle and after 12 days it was still swollen and not getting any better. Rather than go to an E.R. and pay an arm and a leg I decided to try an urgent care facility. The check-​in process was easy and I was immediately taken back to an examination room.
Sarah was the nurse who talked with me about my injury and took my vitals. She was very friendly and made me feel at ease. Very shortly after she left Dr. Richardson came in and did a thorough examination of my ankle and informed me that it was sprained and she was so sure of it that she didn’t want to run up my bill with x-​ray which really wasn’t necessary. I appreciate the fact that she was trying to minimize costs and my time by not ordering unnecessary tests. Like Sarah she also was very friendly and knowledgeable.
I would not hesititate to recommend this facility to family and friends or return myself if I needed to be seen quickly and it wasn’t a life and death matter. If you’re looking for an urgent care facility look no further!