Illinois Bone & Joint Institute

Really awful experience. The best part was getting a same day appointment and the woman on the phone who scheduled me was great.
The problems didn’t start till I arrived. This location had a dingy waiting room (not the biggest problem, but felt really depressing and kind of gross to be there when I was already in a lot of pain.) The desk staff who checked me in were rude and aggressive. I was told I was the third appointment and everything was on time, but I was taken into an exam room 45 mins after my appointment and finally saw a doctor over an hour after my scheduled appointment time.
When I asked why things took so long I was told they were verifying my benefits (they had my insurance information for 6 hours before my appointment time and should have confirmed them before I ever arrived.) They had requested I come 15 minutes early to fill out paperwork and I was happy to do it, but they think it’s OK to make me waste another hour? (Benefits verification, even if they waiting till then, only takes a few minutes anyhow.)
The exam room doubled as a storage closet and was freezing cold. Fine, I can deal with it but what I can’t deal with, were the really dirty floors including what looked like dried blood on and «crumbs» which were either food or maybe shredded material from removing a cast??? No idea but left a feeling of things being very unsanitary. The doctor was nice enough, but clearly rushed and had no interest in even letting me finish sentences or ask questions. I will find someone else for the follow up exams I need and I will never go to this location again.
I hope my experience was an anomaly, but I’m not willing to try again and find out it wasn’t.

Dr. Forman is my second doctor l have seen here. He is a very caring doctor, he listens to your questions and answers all of them. His staff is also wonderful, especially Joy. The Physical Therapy is also wonderful. My therapist is Lauren, she is caring and very professional.

Dr. Michael Jablon is a caring doctor who has achieved that rare combination of a skilled surgeon with a perfectly balanced bedside manner. Concerned, warm, and friendly, Dr. Jablon listened carefully as I expressed my worry about being able to get back in the pool as soon as possible, while allowing the necessary healing time for my broken thumb. Hearing this concern, Dr. Jablon suggested a surgical technique that might heal quicker. Under his watchful eye, patience paid off, and my thumb is fully functional and pain-​free.

One problem after another with customer service. My first appointment was at 4pm one day and I didn’t end up leaving until 6:45pm. It appears they book multiple appointments at the same time and just get to you when they can. I saw the doctor for maybe 20 minutes including a cortizone shot plus a five minute X-​Ray. Also, the office felt like it was over one hundred degrees farenheit as I’m not sure they even have AC. We decided I should get an MRI and it took them four weeks to clear with my insurance. However, I called my insurance during week 2 and they stated they never heard from Dr DeSilva’s office. I called Dr’s office with this and finally two weeks later I get my MRI. I had my MRI over a week ago, I called the Dr’s office during regular business hours three times this week and I keep getting an answering service that tells me to call back during regular business hours. I left a message with them and of course have yet to hear from them. Definitely do NOT go here in my humble opinion.

I made an appointment to see Dr. David Garelick at this facility. He is the team physician for the Chicago Storm soccer team. I saw him for some knee pain and again for heal pain. Both did not require surgery, but instead, he hooked me up with some physical therapy. PT did the trick. I would recommend Dr Garelick for athletes who have problems with knees and shoulder pain which are his specialty.