Hyde Park Dermatology

Because I forgot to call and make a second appointment, I now have to find a different dermatologist — unfortunately for me, I selected a dingbat office with no follow up, no communication from the Dr’s office and obviously zero interest in me as a patient. Oh, and since my medication is extremely specialized and requires exact timing of its dosage, I am further screwed. Forgive me for assuming that once I had my primary dermatologist from my former city fax over ALL of my medical records and history that I was a patient of yours and you actually have a shit about me – I see and know now this is absolutely not the case. F U

I agree with most of the other reviewers. Dr. Honore is a good doctor and attempts to completely address all of your concerns but her staff… OH Lord, NO! They seem nice enough when you are at the office, but they must be completely incompetent about medical billing and insurance claims. They were paid by my insurance company and then they billed me for the same service. When I finally received the bill, six months later, I called my insurance company and was told that the bill was already paid. I started receiving collection notices about this bill. When I called the office and provided proof that I was being double billed, Marissa told me, «well, you still didn’t pay your bill.» My response was «why would I pay a bill that was incorrect?» Apparently this made no sense too her. I asked to make an appointment with the doctor so that I could speak with her about this issue, basically I had to pay her for my concerns to be hear. Marissa then told me that I was no longer welcomed as a patient. WELL. Dr. Honore, if you read these reviews, please pay attention to this issue. Your staff is running your business into the ground.

Dr. Honore is AH-​MAY-​ZING!!! She is VERY knowledgeable, enthusiastic and knows how to get to the root of the cause. I’ve had issues with my eczema since I was a young child. But as an adult, Dr. Honore was able to treat it and my eczema has cleared-​up! I’ve gotten several compliments about how beautiful, smooth and youthful my skin looks! Dr. Honore has been my dermatologist for the past 8 years and counting! I STRONGLY RECOMMEND Dr. Honore, she is THE BEST!!!

If I could give this place ZERO stars I would. Dr. Honore is kind and seems knowledgeable in certain areas but I always feel rushed during my appointments, perhaps because she is usually running behind schedule. The location is convenient so I’ve continued to patronize this practice (off and on) over the years… that is until today. The billing department at HPD is completely awful; just down right unprofessional and incompetent! There is a billing issues after every single visit. At first I thought is was just me but everyone I recommend has a similar experience. Today I was refused an appointment due to an outstanding bill (which I never received in the mail) that was sent to collections. Only problem is, the procedure was for a service that is not covered by insurance so I paid cash. In short, they took my money and STILL billed my insurance. When I brought the error to their attention they tried to justify the charge… UNBELIEVABLE!

Dr. Honore is the best. She takes her time to explain what’s happening to and with your skin and goes above and beyond to help treat your condition. I live across the country and fly back just to see her.
Thanks for being Awesome Dr. Honore!

Imagine receiving a collection notice for a bill you did“nt know even existed. .Approximately 8 months after my last visit I received a letter in the mail from a collection agency on behalf of hyde park dermatology. I was surprised because I had“nt received a bill from them in all those months previous. Normally I pay a $ 35 co-​pay and my insurance picks up the balance, however as I later learned my insurance did“nt pay the entire bill because «Dr.Honore bill was far and above the normal cost for this procedure».Hence I wasl left with a balance I was unaware of. FYI…my insurance was billed $ 700 for a ten minute procedure, that works out to $ 4200 PER HOUR, talk abusing the system! So I go into the office to dispute this «new» bill and was told they had attempted to call me and had been billing me every month for the outstanding balance… I NEVER HEARD FROM THEM. When I asked for a record or proof that they had in fact been billing me they could not or would not produce it. Long story short is I am now stuck with this ‘new” bill along with the collection agency fee. I would not recommend this business to my worst enemy.

My wife tried to use this doctor when Ciera & Marissa were very rude in telling my wife that they do not take «Obama-​care». Our silver level PPO through BCBS is accepted here, according to BSBC & the office’s web site.
They were trying to, unprofessionally and rudely, explain that our policy has a high deductible that would cause their bills to come directly to me. However, instead of saying this they embarrassingly asked my wife «is this Obama-​care… we don’t take that insurance because we are a specialist and so you will have to pay for our care upfront…»
I understand this office’s attempts to save the viability of my budget and reduce it’s bad debt expenses but the office’s management of my budget and its bad debt is prejudiced and insulting; when all they have to do is explain how the system works, agree with their advertisements and insurance networks’ policies then place a hold on my credit card for the expected charges before rendering service (just like a simple gas station charge does). What they did scared me into thinking that they would charge me fees that are not what they agreed to in their PPO contract; this could make the business side of their office a fraudulent operation.
To add insult to injury my wife and I have experienced a better type of operational management from specialists less than 10 and 10 miles blocks from this office. I suppose some people cannot manage their operations as well as others. This critical failing may be what separates business who try and operate from those who know how to mitigate risk and thrive.
Lucky for us our PPO is accepted at Northwestern (this is why we bought it at a premium) so although we wanted to support the doctor in our community WE DO NOT HAVE TO!
YOU’VE BEEN WARNED TWICE OVER TWO YEARS BY MY EXPERIENCE!,
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have heard lots of great things about Dr ara-​honore from different patients and finally had the pleasure of meeting her in person. she is personable, concise and provided immediate solution to my issues.

I’ve been going to Dr. Honore for a few months now because of scalp issues such as bald spots and weak hair, mostly due to wearing weaves for YEARS but also due to genetics :(I am excited to report an insane amount of hair growth! Honestly my hair has never been so healthy, long, and strong. My Mom recommended Dr. Honore to me and I would recommend her to absolutely anyone who is in search of a knowledgeable, professional, result-​oriented, dermatologist !!! in addition to whipping my hair into shape we’ve also gotten my skin and nails healthy and blemish free :)
In response to other reviews concerning punctuality, i have Never had a problem being seen on time by Dr. Honore. She has never kept me waiting, and even didn’t give me a hard time about being late on occasion. Shes gracious, informative, and has an awesome spirit.

I was very disappointed with my appointment. Dr. Honore was very charming, but she was running nearly an hour behind and obviously made up for it by rushing my appointment. The end result was $ 150 out-​of-​pocket for an 8-​minute consultation that did not answer all of my questions.
It was my first and last time at that office, total waste of money.

Dr. Honore is a GOD send. I have been seeing her for 2 years and the problem has been solved in short my hair was falling out and we could not figure out why she figured it out and no one would know today that I had 2 bald spots. She completely understands the insurance business and makes you full aware of what procedures are being done so you can make certain they are covered by your insurance company. She also gave me a voucher for my medicine so I only had to pay $ 5 each time instead of $ 50. She always gives samples too. I highly recommend Dr. Honore.

I’ve seen Dr. Ara-​Honore 3 times in 2009. My first visit was with Dr. Ara-​Honore was while she was in group practice. I found her to be personable, professional and knowledgeable. My second interaction was for a follow up. She was timely and professional. Dr. Ara-​Honore advised and educated me. She spent more than 15 minutes working with me. I felt so comfortable with her that I made an appointment to see her after she left the group practice. She was late that day, about 25 minutes, her desk staff kept us informed. Upon arrival she was apologetic, friendly, efficient. I have seen her twice in 2010 and she was on time, pleasant and professional. I recommend Dr. Ara-​Honore and her services.

This office is one of the most unprofessional offices I have ever been in. Fortunately, I was going in for maintenance instead of an active problem. I agree with the other reviewer that she is pretty much in business because she is almost the only one in Hyde Park. Don’t waste your time or money. Yes, she will keep you waiting for tooooooooo long.

I’ll start off giving the brief bit of good:
Dr. Honore is quick and to the point and provides effective treatment. I do not personally have doubt about that, though I have heard negative stories about her in this regard. I wanted to get something checked out and she did it quickly and it was very effective.
The bad:
–I had to wait close to half an hour AFTER my appointment time to actually see the Dr.
–Their waiting room was packed with people, all of whom were annoyed at how they had been waiting well past their appointment time.
–Their office messed up processing my insurance. Unlike a normal office that notifies you of this, they actually sent this directly to a claims agency. We got into contact with the office and they refused to process the insurance ‘again’ (mind you, after contacting the insurance company, they said that the paperwork was wholly incomplete), paid them directly since it wasn’t a huge amount anyway (the check was cashed/​deposited).
–After we paid them directly, they didn’t notify any of the claims agencies of this. For months I continued to receive calls (aggressive at that) and, after calling HPD half a dozen times, they insisted they had called and nothing was done.
–They were at best, unprofessional throughout the whole process. They initially claimed it was a mistake with the insurance, then refused to reprocess the insurance, then said we didn’t pay them directly (check was deposited, kind of difficult for that to happen), then laid blame on the claims agency. To be honest, I can even say the issue has been resolved because I received a call some days ago and had to direct them back to HPD.
The only reason she is still in business is because she is pretty much the only dermatologist in the area outside of UCMC and because she is willing to do whatever the patient wants (if you want it and are willing to pay, she’ll do it or give it).

I’ve been going to see Dr. Collette Ara-​Honore at Hyde Park Dermatology for almost a year now, and I’ve been very pleased with my experience. Not only are her rates affordable (I have a high deductible insurance policy with a rider on acne care because it was considered a pre-​existing condition, so I pay for everything myself), but she’s a cheerful, sunny person who remembers me every time. She also remembers details like the fact that I like to pay upfront instead of being billed, and have my prescriptions called in to my pharmacy. Best of all, I can walk to her office in under ten minutes.
Note: She’s having a baby in November 2008, so she may be out of the clinic for a while. I’m not sure if she’s having a locum come in or if they’ll just be closed.