Hyde Park Cleaners

Never step foot in this place. I have been bringing my clothes to this place for about 5 – 6 times until i saw some rusty stains (probably from a bad iron) on two of my favorite button ups. I brought it ober there and the lady was being unapologetic talking fast and clearly trying to confuse me until i gave up and left. Whe did not want to assume their mistake! What am i supposed to do now?

do not even step foot in this place… these people do not care about your belongings or how they treat you as a person. I walked out after they made me wait and wait and wait… telling me they have no time to help me. WORST place ive ever walked out.

DON’T entrust your precious clothes to these hacks. I just picked up a precious crêpe dress and matching jacket. The jacket had holes near the collar – the kind of holes from a too-​hot iron. I have proof it was not like this when it was dropped off there. I first took the set to be altered, and I know the person who received the set at the cleaners. THERE WAS NO DAMAGE before I dropped it off.

I’ve been using this place for about three months now, and things were great the first few visit. My clothes were cleaned and ready for pick up the next day. The prices are pretty good too.
After a few visits, they began taking more and more time on my clothes. I’m not sure what happened, but I’ve had to wait 4 – 5 days to pick up my clothes.
Some of the people working there are also rude, and it doesn’t really seem like customer service is something that is important to them.
On my last visit, they had lost a shirt that my father had given to me. They were eager to take my money to clean it, but they were unapologetic when they lost it. I asked if I could look through any unclaimed shirts after a while, and they flat out said no. They didn’t even try to look for my shirt.
Since then, I’ve taken my business elsewhere. This was honestly the first dry cleaners that I had ever used, so I can’t really compare it to anywhere else.

Went there for the last time. Laundered shirt quality was never great but convenience to work and price were winning until today. Half the shirts were ok. Other half, collars sticking up and top buttons not straight. They said they ‘come out how they come out because it is a standard press.’ So I ask why half are ok and the other half aren’t, she had no explanation and turned to help someone else.
So if you’d like rude service that doesn’t stand behind what they do, this is definitely the place. The old reviews here are accurate.

I thought that I would give this place a try while shopping at Treasure Island. I wish I had Unilocaled them prior and would have saved myself time and money. I took a lab coat here to be cleaned and when I received it back there were stains, but more that there were pen marks not taken out of a white coat. I asked them what they could do and they said that they did the «best they could.» I have had these cleaned elsewhere will all pen marks taken out. I then asked them to try. I went back for my coat and it was just handed to me. Of course when I took it home, the same pen mark was there from before. On the first incident the manager said that she would not refund me and was just plain rude. All of the prior negative reviews are true. Stay clear of Hyde Park Cleaners, there are just too many other options in this neighborhood.

I just had a sweater and dress dry cleaned, both expensive, and both ruined. The sweater came back matted and shrunken, as if it was thrown in a washing machine and dryer. The dress came back with what looks like bleach stains on the front of it, ruining the color. If you care about your clothes, stay away.

I have been using HPC since moving to Chicago in 2000. Up until this year, I have been very happy with them. The alterations have been good, the dry cleaning good and my semi-​weekly batch of shirts have, until recently been all I wanted. It seems they have taken a definite turn for the worse lately. Out of the last 5 times I have taken my shirts there to be laundered, they were not ready as promised. I usually drop off Sat. morning and pick up the following Saturday. Three weeks in a row now, i have been told to come back later (after 4 — impossible for me on Saturdays) as they a) cannot find the shirts and I need to come back with the owner is there b) they failed to get them done and c) today they told me I had requested they be ready for after 4 today. NO MORE. I will go back on Monday and pick up my last load of shirts from HPC.

The place was decent. I truly miss dry cleaning in the South – cheap, quick, honest, and excellent customer service (especially when they have misplaced something). My husband and I dropped some items off over the Christmas holiday. The young man who processed our order was very friendly, which was promising. We didn’t have major time constraints, so we gave them an extra week to finish our clothes. His sweaters came back as promised. My coat, not so much. I needed it dry cleaned, 4 buttons tightened, and a seam repaired. I wasn’t convinced the coat had been dry cleaned and only two buttons were completed. Did they just run out of time? The owner fixed the buttons on the spot, and I chose not to inquire about the cleaning. We probably won’t be back.

Great alterations done on many of my designer jeans. The original hem looks fantastic!

This must be the worst dry cleaners in the entire world. They never have your clothing ready on time. Any time I have dropped off clothing, I have given them about a week beyond the date they tell me to return to pick up my clothing and it’s STILL not ready. I have tried to pick up a dress now for 4 consecutive weeks… Woman in the front seems indifferent and is far from apologetic. STAY AWAY

I’ve been using HPC since I moved into Bronzeville in early 2006. After trying a few dry cleaners closer to King Drive I pretty much gave up on finding one close to home and now make the drive a mile east to use HPC. I know several people in my neighborhood who do the same.
I’ve never used them to alter my clothes, that’s what taylors are for. I think they do so much business I always feel like they are always looking to push the turn around time as much as they can, but they’ve never lost an item and have always been ready when they say.
They’ve always done a good job on my clothes and while I can’t say they’re perfect, they’re in the 99 percentile when it comes to getting my stuff back to me in the condition I dropped it off. Are they a 5 star place that I’ll bring my Gucci suit to, no, but if you’ve ever had a shoddy dry cleaner you know they’re better than the rest.

Destroyed a $ 200 comforter and didn’t do anything about it –they didn’t even apologize.

I live right down the street from Hyde Park Cleaners. I had been getting alterations done there for years, since I didn’t know where to find a real tailor/​was too lazy to look. About a quarter of the time they mess up in some way: puckered seams on waistbands they took in, not following my instructions to keep the original hem, etc. In my experience, you need to leave Hyde Park to get a better job done.

I had been taking items to HP Cleaners for years and have had no issues. However, my last cleaning experience left MUCH to be desired and I know I wont be going there again.
I brought in my favorite summer dress and skirt for cleaning and hemming. I came back on the day my items were due to be picked up. The owner COULD NOT FIND MY ITEMS!!! Told me to come back in 2days…
I came back… COULD NOT FIND MY ITEMS, they said they would call me…2 days later I call them, they have found my items and they are ready for pick up. YAY! I was so happy, as I wanted to take these pieces out of town for my cousin’s graduation (and I had an emotional attachment to them).
I come in THE NEXT DAY and my skirt still isnt ready (it needs to be steamed)…I wait 20min, and ask if I will be receiving a discount for my trouble (remember, its been a WEEK since my items were supposed to be ready). The owner decides to take $ 5 off my bill… FINALLY I can leave with my fave summer pieces.
Granted, I was more upset than I wouldve been other wise due to the fact that I loved these two pieces of clothing, HOWEVER, I was suprised by the fact that they showed NO REMORSE for forcing me to wait so long. A $ 5 discount was not adequate for items that were a WEEK LATE and you almost lost.
Clothes that need to be dry-​cleaned are too expensive to wonder that they might be loss, I dont need the stress.

BAD BUSINESS!
I am not going to waste a lot of time writing about this place.
Here’s the bottom line.
If you want your clothes returned a shade lighter… this is the place.
If you want your clothes lost and no reimbursement… this is the place.
If you want a white line down the front of each pant leg, after instructing «No Crease» …this is the place.
If you want to be fitted for adjustments, at the front counter, while customers look on… this is the place.
If you want brown pants hemmed with bright red thread… this is the place.
NOTE: Though your claim ticket is recorded by phone number, I received another patrons clothes twice, that had the same last name. I was honest enought to return their clothes after realizing Kim’s (lady at the counter, possible owner) mistake. Their clothes were in the middle of my clothes. I was hopeful they would find my clothes. NEVER DID!

I picked up a winter coat, shirt, and a dress. I didn’t inspect the items on site and just hung up the items on my coat rack without looking at them till later that night. I noticed that half my dress was missing. It’s a see through dress with a silk slip sewn inside and the slip was missing. Of course after reading all the reviews that night I did not feel optimistic about the slip. But I returned this morning, told them half my dress was missing, and they scrounged around the back for it. Apparently they thought it was a shirt and I didn’t bother asking how something that was attached to the dress is now separate so I just left. I am not going to be returning and risk something worse happening to any of my items.

This cleaners is terrible — and I have given them so many chances, but no more! The pants that were tailored have all come apart, they have lost my clothes more than once. Once I needed something done urgently, they said sure, ready by the next morning — not ready and hubster had to catch a flight to London without his only pair of suit pants. They also «cleaned» a rug that came back filthy. Not worth the stress people, go elsewhere.

I had an awful experience here, actually at the hyde park blvd location but the management owns all locations. Total lack of integrity, honesty, respect etc. Let me first say that the workers at the front desk here were wonderful but the management was atrocious. I brought in 2 pair of pants to be hemmed and they were both completely butchered. One was repairable, the other was not as the tailor had cut the legs two different lengths, about 3 inches off. It took me several weeks to get a response from the management. The jeans retailed at about $ 65. He offered me $ 25 and $ 15 credit, not to mention I had already paid 11 – 12 bucks for the hem. Absolutely aweful communication and a real slap in the face. He made several promises about payment and communication and broke most of them. Save yourself the stress and support a business that knows how to give quality service and be accountable for mistakes.

Honest and good. I accidentally left a set of keys in a coat pocket and they were able to return them to me without a big hassle.
Very thorough and on time. The price was average for dry cleaning.