Hyatt Place Chicago / Itasca

my fiancé and I stayed here l last weekend, the rooms looked very nice, very clean, nice big TV and you can bring your DVD player etc. they also have a shuttle that will go out about 5 miles for free until 10 pm. but that’s where the nice part of the hotel stops. they are doing renovation and nothing is working right and they are out of food items etc. the breakfast was one of the worst we have had and there restaurant (granted open 24 hours) was way to expensive for small portions and not great tasting food. we were happy with how clean this place was but will not be back

The place has not aged well since I was last here five years ago. Elevator smells like mildew, the first room they gave us smelled strongly of smoke. The second room was locked from the inside (!) like they’d given us someone else’s room. That’s a new one. Fortunately, it turns out the lock just sticks — one of the guys came up and opened it for us. Then they redeemed themselves by giving me a complimentary cocktail. So, not so bad after all.

We stayed here for two nights while visiting Chicago. I was very impressed with this hotel, as the rooms were spacious and most importantly clean. There is an extra sink by the bar/​fridge area with a big mirror so it can really speed things up on the morning when you have four people in a room. Additionally, is free Wi-​Fi throughout the hotel. One thing I found especially great about the room is that there are outlets everywhere. which is very helpful as we had brought tons of electronic devices.
We did not receive our hotel invoice the next morning slipped under our door (which is usually the norm at hotels). The phone in one of our rooms was not working and there was a staff up in the room fixing it within minutes.
The breakfast offers quite a selection and the cooked foods were completely different on both mornings (there were breakfast sandwiches served the first day, scrambled eggs & sausages the next). One complaint is that there is not much seating offered for breakfast, as it is directly in the lobby of the hotel. on Saturday morning it got quite hectic trying to find a table but the staff did open up a meeting room for guests to use.

I stayed here with my family for one night, before heading to O’Hare airport the next morning. I found this to be a great hotel for our purposes. After tax, the total came to ~ $ 150, and included free breakfast. It was only about 15 minutes away from the airport too. The hotel was clean, the room was spacious, and the service was great. I believe in paying for quality, and I don’t mind paying an extra $ 30 or $ 40 a night for a much more pleasant experience (and keep in mind many hotels near O’hare are around $ 300 a night).

My wife and I had stayed in many hotels and this is far most the best amazing hotel. The hotel staff are accommodating, professional & friendly. Rooms are clean, spacious and there is plenty of parking 24 hrs. They serve an excellent complimentary breakfast every morning and wifi works everywhere. We will definitely be back.

worst place. employees don’t wear gloves when making meals and there have been plenty of bed bugs in this hotel.

Great place to stay when traveling. Not too far from Chicago. Rooms are a nice size and clean. There is free breakfast but it goes fast with the amount of guests that stay here. Staff was very helpful especially the woman named GRACE. Excellent hardly describes her service and attitude. Very helpful! They also have a bar off of the front desk… if you go, you have to have Grace make you a Manhattan because it’s amazing!

Very clean and nice rooms with great bed! Smart alternative to staying in Chicago. Call hotel to arrange taxi from O’hare airport for flat fee of $ 30 (aug ’14). Pros are great service, clean room and peaceful location… cons are the micro bathroom (they had to actually cut the door to get it open past the toilet and it is a tiny shower w/​out tub), and the breakfast is decent but terrible logistics (in a closet sized room with that gets packed shoulder to shoulder and plates are in the middle of buffet line so it is kind of a cluster-).

Another visit through O’Hare and another stay at Hyatt Place — Itasca.
Once again a most pleasant stay. One disappointment — no more Aqua-​fresh toothpaste on the basin… But wait, I’m told that although the association with Aqua-​fresh has past they still have some tubes of Aqua-​fresh available. Leave one for me please…

I will say this is a nice place but the service and management is what ruined it for me.
Upon arrival, the person at the desk confirmed I had booked a king size room. He then informs me that there are no kings left, only doubles. I wasn’t happy about this because what girl wants to stay in a double with her boyfriend. I let it go because we booked through expedia.
After my stay, I called expedia looking for a partial refund. They called the hotel and the hotel said we had stayed in a king. Wrong. They said they would be refunding me $ 87.69 anyway.
Two days later I check my bank account and there is a $ 40 charge on my account. I call the hotel and the lady says someone had accidentally charged my account and that she would refund it. Great. That finally goes through but I never actually received a refund for giving me the wrong room. I was only refunded what was wrongfully taken out of my account.
I call expedia again and they say they have no record of me being promised a refund. They call Hyatt and the hotel refuses to refund me.
Now, I wasn’t looking for a full refund, but I expected the room I paid for and that is not what I got.

This place is awesome! We were here for 3 nights, and I think we paid only about 238 dollars. The hotel offers free breakfast, free wifi, and exemplary customer service. Room service is also very commendable. We left huge messes every time, and our room was spotless when we came back at night. Seriously, they have great room service. They also have a 24 hour food room service if you have the midnight cravings. I’d stay here again.

Stayed here for 2 days this week and I have to say I was impressed with the room and the staff. The room was large and well equipped. The TV was huge and the pull out sofa was very comfortable. The only thing the room was missing was a microwave. The only complaint I have is the location of my first room (I asked to be moved). It was on the first floor right next to the equipment room. The noise was terrible and kept me awake all night. The staff were only to glad to move me to a new room the next morning. The breakfast looked ok but the staff were not able to keep up with the demand so it was mostly wiped out. There was also no trays should you with to take our food back to your room. Not good. Lastly I was disappointed to find the pool out of action on Easter Sunday. With two kids wanting to go swimming and nothing else open for entertainment it was not good. One of the reasons I booked this hotel was that it had a pool.

Having stayed at the Itasca Holiday Inn last time I was here for work, I was desperately seeking a change (do NOT stay there). Looking at my company’s «approved local hotels» list, I saw the Hyatt Place. Never stayed there before, and had no idea what to expect, but wow was I floored. For the price they paid for me to stay there, especially compared to the Holiday Inn, the place was leaps and bounds above my expectations.
The room was large (King, non-​smoking), the tv was big, and it had a nice «studio feel» to it. The only thing I would have added to my room was a bathtub for when my back was aching, but I can’t complain too much about that. Furthermore, the staff were excellent and helpful the entire time. I was asked repeatedly if there was anything they could help me with, which was a nice touch.
Next time I’m in Itasca for work, I’ll definitely try to stay here again.
(NOTE — did not use free wifi, so cannot comment on speed)

I love this place! One of the cleanest micro hotels I’ve stayed at. I prefer this place versus the Big hotels because of the cleanliness, more courteous service staffs and price convenience.

I recently stayed here for a 4 night business trip. Besides that fact that it was snowing and cold as _​_​_​_​, I had a great time. ALL of the employees were nice and helpful the entire stay. I had a little tour when I first checked in, it made me feel all VIP status. lol.
They have a free shuttle, (I think it wil take you anywhere within 5 mile radius) and I used it since I was there a few days without a rental car. The guy took me to the grocery store and patiently waited for me to come back out. It was rad.
But the continental breakfast… thats a whole different story. It was off the hook! I was impressed. They had a variety of goodies, from warm breakfast sandwiches to fruit/​cereal/​pastries. Usually the «continental breakfast», is stale bagels and maybe some oatmeal.
I recommend trying out Buona Beef, located in the same parking lot as well.

We love a good Hyatt Place for a weekend getaway. It’s awesome for so many reasons: awesomely easy DVD player hook up to an awesome tv, comfortable mattresses and pillows and always friendly staff. It’s a place that you don’t mind giving your money to for sure. Plus, they do a price match guarantee with travel websites, so if you book with them, you earn points toward free stays in the future with no blackout dates as a part of their Gold star program.
They do offer a breakfast that is more than just your continental fruit and cold cereals, but that brought the only downside; the staff members just couldn’t keep up with the customers there to eat. Both days we ate breakfast, we had to ask for either plates or flatware. But, as always, the staff provided with a smile.
Also, just as a side note, their toiletries are not the best. The soap is good for handwashing, but the shampoo smells a little medicinal. But, I could just stop being lazy and bring my own, too.
We’ll always look for a Hyatt Place first; great affordability for an outstanding room experience.

I’ve stayed here several times when visiting my family. It’s conveniently located to the highway, several neighborhoods, stores, restaurants, etc… yet set off any major roads so that you get no outside noises when in your room. Contrary to Crazy P’s comment, there is a very small case at the front desk with emergency supplies you might need if you forgot a hairbrush, etc… Not extensive and for emergencies only, but it is there at the front desk if need be.
There is a complimentary breakfast downstairs each morning which is not great, but it’s something if you can’t make it to breakfast elsewhere. They serve Starbucks coffee each morning, complimentary as well. Nice to-​go cups, too.
Rooms are very clean and modern. Nothing old or shabby. I get skeeved a lot at hotels, but not here. Enjoyable. Our hotel of choice when visiting Elk Grove.

I recently attended a 7 day review and exam that was held at the Hyatt Place in Itasca, however I did not stay at the hotel because I was local.
The lobby area is pretty modern and clean; I regularly saw the staff cleaning the floors and tables. There is no pantry or shop for little things so if you needed say Tylenol, you have to either go up to the Speedway at Arlington Heights and Devon or the Jewel/​Dominicks/​Walgreens at Arlington Heights and Biesterfield (if you have a car).
The room itself was small, and the heat/​ac was never working right. On the first day we were really hot and then completely freezing, the next day was the same. So I ended up bringing multiple layers and adding them when needed.
As part of our package we were supposed to have lunch each day and coffee available all day with snacks but that didn’t happen. This training and exam package was quite expensive ($ 4K) so I would have hoped for a little more. Most days we had no coffee or ice cold coffee after about 10am. When we complained, sometimes we got more coffee and sometimes we didn’t. The lunches were just sandwiches and weren’t that great. In fact there were two days most the guys wouldn’t eat it because it looked/​smelled so bad) so we just went across the parking lot to the Buona Beef and Besa Mi Taco (which stinks when you pay $ 4K and your lunch should be included)
The room was behind the elevator bank and was just off the lobby/​café area so it was really loud. You could always hear people coming in, chatting at the elevator, eating, drinking at the bar and so forth. During the week it was annoying but we got used to it. The day of the exam it was annoying as heck to be honest. It was a 6 hour exam and they put signs up for people to be quiet but they were not. The hotel staff did nothing to help. We did have the option of ear plugs, but when you have to do a 6 hour exam manually (paper based — old school scantron bubbles) in a room with messed up HVAC that 90 degrees, it’s obnoxious. In fact I can’t believe the testing board even allowed this but I digress.
The other thing that was annoying was these bugs all over the room and flying around the room. It was disgusting. The staff said they were due to the ladybug infestation in the area and they were some type of bug that lived off of ladybugs. That’s all well and good but I live 3 miles from the hotel and have never seen or heard of those bugs and neither have my friends. These bugs would come out of the vents and crawl on the walls and tables. Some of the guys would catch them in the water glasses during the day sessions and have 4 – 5 in the cup by 7−8pm at night. Multiple cups too. We went outside one of the days and saw the adjacent wall to the room we were in covered outside with these bugs too.
Overall I was not impressed with the banquet/​meeting space at all. It was definitely not the worst I have seen and been to, but definitely not the best either. I actually expected more with this program and I’m glad I didn’t stay there as well because I can not stand to be somewhere I know there is a bug problem — coming from a seasoned business traveler.

There is really is not much to say about this place. It is a simple hotel, with some great, reasonable rates, a good, friendly staff, clean, well-​maintained rooms, and some great amenities like pool, free wi-​fi, free parking, free continental breakfast. I realize this this is not so much a destination, but if you are in the area (or need to be), then you really cannot go wrong here!

Although I only stayed one night, the stay at Hyatt was memorable. The front desk guy had an amazing and upbeat attitude. We were tired from a long drive and he checked us in quickly and answered all our questions.
The rooms are not huge, but very decently size with a little small hang out spot with sofa where you could turn it into a bed. I like how the sink is separated from the shower so that two people do not need to fight in the morning to use the restroom.
The have a pretty big TV and great selections of channels. My only complaint is that I do not like how one of our bed is facing the mirror, but that’s just personal preference.
They have a self served AYCE breakfast everyday from 630−930am. They have Starbucks coffee, fresh fruits, toasts, bagels, breakfast sandwiches, cereal, the list goes on. I was very glad they provided it because I was way too lazy to drive out and pick up breakfast. Plus, the variety and quality of the food cannot be beat. They also have free wifi, and a 24 hours Starbucks, AND a gym (which I wasn’t able to use or check out-​darn). I feel like for the price I was paying, this place definitely blew me away. I am extremely happy with this experience, I encourage everyone to stay here because I will (I will try other locations too)!
P. S. If you do decide to extend your stay with them, ask if they could keep your current rate (if it is cheaper and the prices are going up). They usually will accomendate!