HPI Chicago

I went to this physical therapist FIVE times and I ended up having to switch insurances in the middle of my physical therapy. When telling this to the doctor, he urged me to stay with my current insurance so that I am able to continue services with him (obviously) and when I said I couldn’t and that I expect not to get charged for services that I haven’t been given, I heard nothing back from him.
Of course, a couple months later, I see that the office still charged me the full amount for all 12 weeks of my physical therapy (while I only did about 2 full weeks… if that). Just tread lightly with this place. They’ll do or say anything to get you (and your wallet) in the door and once you’re in you’re stuck.

Went here with a groupon for a massage. I usually go with female therapist, but they did not have any at this time. I ended up going with a guy named Teague, and I’m glad I did. You can tell he knows his stuff. I have some lower back pain that he did a great job working on. When the massage was over, he even showed various stretching I can do to help the pain based upon what he observed during the massage.
This isn’t the place for your typical relaxing massage, it’s a place to get it done right and help with any pain/​tightness you may have.

I really struggled with what to write for this review, but my experience was positive overall.
First, you should know that Hpi is not in-​network with Blue Cross Blue Shield. I only found this out after paying $ 300 (I did not think to ask) and so none of the charges went toward my usual in-​network deductible, plus since insurance has a «maximum allowed amount» there was also a significant portion of charges that didn’t even go toward the out-​of-​network deductible. BCBS said this is always the case with out-​of-​network.
But on to the therapy:
My podiatrist referred me to Dr Dan for back pain. He is a physical therapist and chiropractor. I was impressed with the diagnostic procedure including physical tests and x-​rays. He ID’d a leg-​length differential and got me lift inserts for my shoe, plus diagnosed overcurvature in my spine.
The PT exercises worked on strengthening my core and glutes, and stretching my hamstrings and calf muscles. Each visit also had chiropractic adjustments, massage, and traction.
It was the first time I’d been «adjusted» and it turns out that I don’t like it — and don’t like it enough that it was stressing me out. Dan tried an alternate adjustment but it also hurt my back. I believe that Dan is a good chiropractor, but I won’t be doing chiropractic adjustments again.
I stopped going but have continued the PT exercises at home. My back pain is significantly reduced and when it does hurt, I can do the exercises and stretching and it goes away again.
So thumbs way up for the PT, thumbs down for chiropractics (though YMMV), thumbs down for paying in advance, but thumbs up for Dan’s and his team’s willingness to help.

I had an on-​and-​off knee issue for a few years that no amount of medication could solve. So my doc prescribed physical therapy. I picked hpi because the guys who run it are cyclists, so I figured they would understand my weird overuse injury. Dr. Dan fixed me up in a few weeks, and I’ve been pain-​free ever since. Plus, he’s friendly and hilarious, which makes going to PT much less of a chore. The whole staff is very outgoing and capable, and it’s just a comfortable place to be. Which is something I’ve never said about physical therapy.
Liked it so much that I signed up for the gym, which features plenty of weights, cardio equipment, and machines. Only gym I’ve ever actually liked going to.

Dan he really amazing and great at what he does. I can’t Thank shim enough.

I came to HPI for a knee issue having never had one before and Dr. Dan identified the problem immediately after a few tests. He laid out a plan and told me exactly how to fix what needed fixing. From the beginning, Dan, Marty, Lauren, Natalie and the team have been brilliant and fun to be with while I rehab my knee. My pain has nearly disappeared and I’m feeling so much better after a few weeks at the clinic.
Everyone is always attentive, informative, and motivating. It never feels like a drag going to therapy and it’s due to the atmosphere, which feels more like a relaxed gym than a clinic. I prefer this setting because it allows me to do what I need to do with complete ease rather than feel like I’m at the doctors office. The commute for me is rather long and unfavorable but I refuse to switch to another clinic, even though I have options just a few blocks away from my office. This speaks to the quality of attention and resources at HPI. If you’re looking for a team that will help you with your needs with top-​class therapy and medial intelligence all while making your time enjoyable, then visit them now. These guys are the absolute best. Go get fixed and have a good time.

Dr. Dan and team are excellent!!! I was in a car accident and my neck and back were seriously messed up. From the moment I limped into the office they have taken great care of me. My treatment plan is a combination of physical therapy and chiropractic adjustments. They take a very holistic approach to their treatment. I am well on the way to recovery and I could not have done it without HPI.

HPI is the best gym I have ever been to! They have all the machines and free weights needed for a complete workout and what’s needed for rehab for those with injuries or who need physical therapy. It’s never busy and you never have to wait for a tread mill or elliptical machine. The staff are extremely friendly and will give you advise on proper workout strategies or machine use. Massages and personal trainers are available too! And The payments beat nearly all other gyms. You couldn’t want anything more from a gym.

I got this massage through a groupon? Seriously? Easily the best groupon purchase I’ve ever made. I am SO happy I found this place — and Jackie. I hope that’s the way she spells her name but I should call her the massage goddess anyway. I am definitely scheduling my next massage there and as long as she’s there, I’m there. The gym looks like a really friendly, neighborhood-​y place and the bonus for me is, I can walk 2 minutes and be there. The staff is very friendly and the place is clean. I’m so happy I found hpi. Thanks.

This review is for my massage with Jackie. Easily in my top 3 best massages ever. For such a small girl, she really GOT IN THERE. It was a week and a half ago, and my back, shoulders, neck still feel amazing! I’ve already purchased my next message at Hpi, and will be requesting Jackie again fo sho.

I just received an amazing massage from Jacque! I like firm pressure, and she was able to be as strong as I needed. She was able to really seek out and work out my trouble spots with confidence and care. I definitely need to do this more often!

The gym is really nice, but the staff is awful. Every time I’ve needed to book something or handle my account through one of their various staff members, the matter has taken longer than expected to be resolved, if it is ever resolved at all.
I recently had to relocate on short notice, and asked to have my membership cancelled. I was instructed that I needed to send a cancellation request in writing, which I did. Despite this fact, I was still charged. Even this wouldn’t have been an issue if it weren’t for the incredibly rude and unprofessional manner the gym manager Traci had behaved. They refused to offer a refund even under these extenuating circumstances for which I have proof in writing.
I also have correspondence of Traci’s rude and poorly spelled refusal to comply. It’s one thing to have an unforgiving policy like this; I do understand. It’s fine that their bookkeeping employee (s) were out for over a week during Chirstmas which resulted in this charge. However, like I had said, the rudeness and unwillingness to work with someone who had been a paying customer for over 18 months appalled me.

I’m almost afraid that if I write a strong review of this place the secret will get out. Where else can you get a gym membership at a fair price and not be bothered by a ton of people. This gym doesn’t have all the bells and whistles of some of your high end gyms, but it has an ample amount of equipment and there is hardly ever anyone there. It’s 24 hours, as you have your own access pass. I’ve been here countless times at 9pm and I was the only one there (OK that is a little creepy). Parking is super easy too! The only downside is that there are no televisions.

I joined hpi through a daily deal site for a 6 week weight loss program. The program included a visit with a nutritionist/​chiropractor and 6 workout sessions. Overall, I had a really great experience in terms of working directly with Dr. Dan and in my group exercises.
I give Dr. Dan 5 stars for his expertise, willingness to help his clients and he fixed my wrist that was in extreme pain for nearly 6 months with a few adjustments. He was also very willing to re-​adjust my wrist if it ever caused pain during a workout. I also have to mention his expertise in making suggestions on improving my diet and starting me on a weight loss program which worked phenomenally as I lost nearly 15 – 20 pounds over 6 weeks.
The only issue I had with hpi was that I am a very enthusiastic and not necessarily quiet individual when working out. While I was encouraged by the trainer to push myself, I was told that the volume of my exertion was distracting to other clients. I personally never meant to make anyone feel uncomfortable by working out at a high intensity level, but it made me feel very awkward having to hold back.
Overall, great experience. I’m just a loud guy.

I don’t understand how so many people have had issues with HPI. My wife and I have been coming here for almost a year now to use the gym and I haven’t experienced any problems. The gym is open 24/​7, you can change the music to whatever you want, the machines and benches are never occupied, there’s a pool, and everyone is friendly. I just started having chiro work done and it’s exactly as I expected it to be; professional. I’m a confrontational type of person so if I’m not happy with someone’s service, I will express it, but HPI hasn’t gotten on my bad side so I have no complaints!

I can only comment on the chiropractic work here. I had some lower back pain and general stiffness on one side. They were at my gym trying to get more clients so I decided to give it a try. After an xray done at HPI and talking with the doctor (i forget his name) we started having sessions 2 – 3 times a week. After the second or third week I decided to not go back. I later found that I had a small herniation in my lower back and now after PT and gentle adjustments, I’m 100% again.
HPI made me feel that they just wanted the money. I paid an amount using my HSA card and every time I asked what the per session fee was, they kept telling me «Don’t worry about that, we will only charge what the insurance will pay for». I have no idea what the charge was and went about 10 times. They tried to get me to pay another amount after a couple weeks and I said I wanted to see what the charges were. They were going to get that to me, but I never saw it and as I stated before, never went back.
As for the actual work done on me. The doctor would adjust my back and neck/​head area and never once did any sort of test to see what he actually had done. A few times I had to go back later that day complaining about my back being worse than it was before I went in that day.
I have since seen other chiropractors who use a much more precise and gentle system when I need an adjustment. HPI is a joke when it comes to chiropractors; If you need a chiro, go see a PT or find a chiro who uses newer methods and more precise adjustment methodologies, which is what all Physical Therapists use.

Just, hoped on Unilocal recently to review a different place and realized I was contacted by hpi in regards to my disatisfaction with their service. Considering I wrote my review in March and recieved a response in July shows their commitment to their clients needs. I also find it jarring to provide a response when I was actually told to not come back to use their gym since I was so dissatisfied with their physical therapy treatment. And was given an ultimatum on either removing my post to use their gym for their weight loss program or to discontuinue service with them. I decided to keep the original post as I want others to learn from my experience. I am downgrading my rating as the professionalsim is lacking, especially on how i was confronted on my original post. P. S. I wont be surprised if I get another message or call from them.

It’s been almost two years since I wrote my original review and I received the following notification from Unilocal this morning (8÷7÷12):
Dr. Dan J. of hpiChicago has posted a comment to your Unilocal review. Click below to read it:
See you on Unilocal,
The Unilocal Team
Seeing as the response time to the problem is almost 2 years later, that may be indicative of the level of quality of service.

Let me see, how can i say this… I CAN SLEEP !!! I went in to be treated for a dislocated rib, upon a thorough examination which included xrays, Dr. Dan found issues with both my neck and spine. He gave me my options, gave me the pros and cons to my options and left the decision up to me! So i opted for treatment of my condition vs. correcting my condition. No more than a week into my treatment, I noticed that i started to sleep like a freaking rock! I mean 10:30pm i was out! You have to understand, i normally was up til 1−2am. The effects of getting more sleep trickled down to other areas of life, more energy, better work outs etc… of course we all know how important the correct amount of sleep is. Ok so back to the office, at the end of my treatment period, i was given the option to walk away or continue treatment in order to correct the condition. Dr. Dan is knowledgeable, understanding, and kind of hard core. I mean he knows that to correct a condition like mine will entail hard work and he is upfront in letting you know that. I really appreciated that.
HPI is a friendly (everyone knows your name), caring, knowledgeable, smart, concerned group of people led by Dr. Dan that I would recommend to anyone.
Thanks gang!

I come here to get my back adjusted. Since I started coming here I sleep better and I don’t wake up walking around like Igor anymore. I feel taller and it’s more comfortable for me to sit up straight.
I also did their 6-​week weight loss program, and so far, I love it! The first time you go, you get weighed in for the first time and get your squishiness measured, then a couple of days later, a nutritionist will call you and help you work out a sensible eating plan and tell you what supplements you need to be taking, and you get to go to a fitness class once a week. At the end of the 6 weeks, you get weighed in and get your squish measured again.
I went down 1 dress size, went down from a 40DD to a 38DD bra, and down 1 jeans size.
I’m always the only one who shows up to the fitness class that I go to. It’s on Saturdays at 11:00am, it’s fairly cheap, right off of the Irving Park brown line, and the trainer is really good. If you’re a masochist like me and trying to lose weight, it’s a win-​win.
Give them a call. Tell them Jill sent you.

Although you shouldn’t expect anyone to really welcome you when you come in, this place is really starting to come together.
The receptionist isn’t very helpful or welcoming, so you may as well explore the place yourself.
Now to the good part: The belly dancing instructors are STELLAR!!!
They are extremely nice, helpful & make sure they take their time with each student. They actually ask what moves you’re interested in learning and incorporate it in the class. My friend & I go there weekly, we love it! We have tons of fun & always lose track of time!
They gym is still renovating, but if you can overlook not having lockers on the second floor yet & having to share the open layout (2^nd floor) with the bootcamp class then you’ll be pretty happy with this place. :)

It doesn’t get any more Ravenswood than this. The Human Performance Institute (HPI) is a gym dedicated to your health and well-​being set in an old factory loft building; not just any building but a 8,000 square foot building! While it’s very noisy being fairly open, they have something for everyone: 12 trainers, 2 chiropractors, a physical therapist, 3 massage therapists, a nutritionist, and a tri-​athlete training group. Classes include: Kettleball, MMA, Core/​Functional, Core/​Cardio, High-​intensity, Interval, Heartrate, Sport Specific, Rehab, Boxing, and more! This place is so vast that I have yet to actually explore the work-​out portion, however, I must find this Infinity Pool everyone speaks of…
So how’d I land in the hands of HPI? I took advantage of their ChiTownDeal of 78% off (or better stated as $ 49 for $ 215 worth of services) Chiropractic Evaluation, X-​Rays, and an hour-​long Massage. The start was a little hectic figuring out schedules with limited chiropractic/​massage appointment hours (separate from gym hours) and they rarely answer their phones, so leave a message for them to return your call. At a first entrance, the space isn’t very welcoming with a wrap around desk, limited décor, a secluded waiting area and the gym hidden behind a frosted glass wall. Once you get to know the staff, however, you’ll feel more at home.
I began with a massage which was nothing special. I nicknamed my therapist «Spearmint» because all I could smell was her Double Mint, which I definitely prefer over halitosis. She was a really friendly and beautiful girl but lacked in the pressure realm since I said I wanted it to hurt. I’m all about the «no pain, no gain» mentality, what can I say. I did appreciate the way she told me strip down to what I was comfortable with and asked if there was any places «off limits» (such as ticklish feet you pervs). Her iPod decided to magically erase itself which allowed me to place mine on the dock so that worked out. All in all, it was just mediocre.
I had purchased this online coupon primarily for the chiropractic eval and adjustments. As a gymnast of 9 years, I was aware that I had Scoliosis, two double fractured disks, and a hella painful neck and low-​back that bothered me day in and out. Chiropractor Physician Shawn Delk took me in, met with me one-​on-​one to discuss my concerns, did a few check-​up exercises, took X-​rays, and had my Health Goals and payment plan all set during my next visit a few days later. One thing I found out right off the batt is that Shawn is interested in helping you feel good and maintain a steady future for your spine versus making money off of you. He took his time to explain what parts of my body needed to be worked back in to good shape and answered my many questions. Since my insurance’s deductible is so high, he cut me a great deal to pay out of pocket which was $ 900 less than what the cost should have been. He also offers me free X-​rays (3), evaluations (3), and traction use during the course of rehab time (~24 months total). After a few visits I could notice a huge improvement in posture, less daily discomfort, and several weekly, relaxing, pain-​free adjustments. I had no idea my body had it in itself to crack so much in so many different places.
I’d highly recommend HPI for chiropractic services. If I were looking for a gym this is probably the place I’d come due to the plethora of equipment options, low-​key feel without the feeling that everyone’s looking at my weakling self, and location (a block north of the Irving Park Brown Line stop) in North Center/​Ravenswood. They’re often offering free consultations, 2 free personal training sessions and a free 1-​week gym membership when joining. Check it out!

Very solid North Side gym experience.
I snapped up a ($ 59) WeGivetoGet coupon for:
*1 massage
*2 personal training sessions
*1 month membership
A great gym deal in the ‘hood…let’s do this.
MASSAGE:
Easily the best massage I’ve ever had in my entire life! And, frankly… and, I realize this sounds entirely pampered princess, I’ve had A LOT of massages. My dad’s insurance used to cover them when I was on that policy, and well… those were the good old days. Now I have to pay cash, so I am a bit more selective. It happened to take place at HPi, which has a pretty great setup for massage therapists. Nice, roomy space, high ceilings. The music was just the right volume to crowd out the surrounding gym sounds.
The massage therapist has her own business: Faydra Shantel Massage Therapy. I’ll review the massage separately. But, if you are booking a massage at HPI, try to get her.
PERSONAL TRAINING:
I had 2 sessions with Ryan and he is… to put it bluntly, the shit. He’s fun and conversational, but also plans some stellar workouts that incorporate a lot of cardio and strength building. He aptly kicked my ass twice. In a good way. It also helps that he’s pretty adorable, but not in a meathead sort of way. Once I find room in my budget for a personal trainer, he’ll be it. Hands down. (and not just because it took me 2 or 3 days to be able to pick up my arms after working out with him). Again, in a good way. If you are going to HPI for PT, ask for Ryan.
FACILITIES:
*Parking is OK in the surrounding ‘hood. Some spots right in front.
The gym itself is connected to a chiro office, nutritional consultant and I’m sure some other things. I can speak to the gym part… it’s very adequate, if not… sort of, hard to understand.
Upstairs there are many cardio machines (ellipticals, treadmills, stair climbers, etc) and I’m assuming room for them to do classes (which they totally should offer!).
Downstairs is all the weight equipment, a few more treadmills and their infinity pool (which I never saw uncovered). I’m not sure if this works, but I’m assuming if you wanted to use one, they’d make it work for you.
SO, what’s hard to understand? Well… they don’t really have a «desk person» or someone that «takes you on a tour» or explains things. I think that could definitely add some value here… just someone to, sit at the front and answer questions because there is a lot going on in here, and I’m sure I would’ve wanted to know more… there just wasn’t anyone to ask!
It’s definitely not a typical gym, but in a good way. It’s very laid back, uncrowded, nice staff. Not a scene. At all. Full-​month memberships are around $ 60/​month, less if you work with a personal trainer. (Those sessions run around $ 75/​hour).
Very decent option if you live in the neighborhood and scoff at Xsport (count me in that group).
So, takeaways:
*Faydra for massage
*Ryan for personal training
*They should offer group classes!