Home Heating and Cooling

Quick service, very helped and kind!!! Will be using again in the future!

This review is coming super late, but I just found Toms business card and wanted to follow up to see if he was just a scam or not. The apartment above my salon had a carbon monoxide detector go off in the middle of the night. I was out of town and when I was finally able to get a hold of the neighbors, they had shut my gas off. (It wasn’t my HVAC system that was emitting the carbon dioxide by the way) My regular HVAC guy couldn’t help, so my receptionist found Tom on Unilocal or Google. He seemed professional and knowledgeable and also conned me in to replacing my whole system, seems to be his schtick from looking at other reviews. He said was difficult to install due to the ceiling conformation or something. After calling him to change the filters and service the system 3 months later as we were going into summer, I could not get a hold of him. When I had another HVAC company look at it, the guy said that he could not believe Tom even knew what he was doing! He took pictures, because he said no one would ever believe him! Tom left a HUGE HOLE in the side of the building to vent it out and never patched around it and had left cheap plyers or something in the ceiling to hold 2 pipes together! Also, he never put a filter on the HVAC system! After spending thousands of dollars, that alone could have had me replacing the system again within a year if it wasn’t caught in time. Stay far away from this place. It is nothing but a scam!

The heat in my home wasn’t working so I called Tom. He came out the next day and got it up and running. Very quick, professional and clean!

Our AC broke down during a weekend that we went out of town. We came home at 2 AM to find a 90 degree house. I called Home Heating and Cooling and Tom answered on his cell phone (clearly I woke him up). As a business owner, he relies on two of his employees to handle ²⁴⁄₇ calls like mine. He called me back and said that his employees were too busy to make it given their existing projects. Once I told him that I had a baby with me, he told me that he would get up himself and drive over. He came quickly, replaced some parts and had my AC up and running in about 20 minutes. Price was very reasonable; he could have asked for much more given that he knew what kind of position I was in. This is the type of business owner that you want to deal with.

Tom is wonderful. We had him come by to take a look at our air conditioning unit after our home inspector suggested we do some maintenance on it. On the first day Tom came, it turned out we didn’t have access to the roof because of my building’s strict rules. Tom didn’t charge me for his first visit. He came by the following day when someone from the building was available to give us access to the roof and he did some diagnostics on the A/​C, made a few fixes like adding more freon and replacing the transformer and now our A/​C unit works much better.

Chanced on this one when our a/​c broke down. Messaged them to come over and got a prompt reply and superb service. Give them your business. They are extremely professional! Thnx so much!!! Our place is up and running again.

I called Tom Sunday morning at 7:30am with an air conditioner problem. He told me he could come out at noon the same day. He is very efficient and had us up and running within 30 minutes. I would recommend Tom and was grateful they work on Sunday’s. Only $ 65 service call fee.
Thanks again. And I would highly recommend.

I called late on a Monday afternoon. They were able to come out that night, even despite on and off pouring rain. Technician was very nice and helpful. Cost was reasonable and problem was fixed just like that. I would definitely recommend.

I found them on Google. I called around 11:30pm on a weeknight to ask for help in fixing my Williams wall heater. The person who answered was extremely delightful to speak with and very friendly, helpful, and informative.
They first told me about the $ 35 off coupon they had on their website so a diagnostic visit would be $ 65 instead of the usual $ 95. So nice! The earliest they could come would be 2 – 3 hours because their guys were on the road and it was cold outside. I like how honest they were. They even told me that they would be able to fix it after 8am the next day since that’s when they could buy any parts that they didn’t have.
Then they told me some things about my heater and since I didn’t know what was wrong with it, they told me to try lighting it and walked me through the entire process. They even asked if I could send them a picture of the problem area so they could see what was wrong with it before they got here, which is amazing service. I like how open they are to different mediums of communication! They were so helpful, kind, and I would definitely contact them again for any heating and cooling needs! They even invited me to call them back if lighting it didn’t work and I needed them to come. Their actions showed me that they cared about my well-​being and «weren’t just in it for the paycheck». Wow!
My incompetent landlord said they would contact someone to fix the heater by tomorrow so that’s why I didn’t call someone else to come yet. Although it’s going to be a cold night, Home Heating and Cooling, Inc. warmed my heart and I recommend them to any one else in the Chicagoland area for heating and cooling needs. Thank you, Home Heating and Cooling Inc. I’ll call you if my landlord doesn’t find someone by tomorrow (who will probably mess up our heater like last time). Thanks Tom!

Came home on a Sunday afternoon and our furnace was out. Called Tom and he was at our place within an hour and had us up and running shortly after that. Great service. Very reasonable. Highly, highly recommend them!

We had such a fabulous experience with this company! The heat in our business went out, and they set up an appointment with us, called us when they were en route, and the technician, Tom, couldn’t have been more pleasant, efficient, and polite! And they were reasonable with pricing, too. Now that I’ve used them for business, I’m definitely using them for home HVAC as well. Thank you Tom!

My husband called them to come out after a plumber suggested that it might be our HVAC leaking, instead of a pipe. It was dumping snow, but they assured us that they could definitely come out the very next day. This was surprising to us, since we weren’t expecting that given the weather conditions, but we thought, ‘Great!’
The next morning they called to say they’d be out around 10 a.m. My husband took the morning off work. Well, they never showed. Didn’t even call. So completely rude and unprofessional. I should have read the other reviews before calling them, setting up an appointment and then bailing with no explanation seems to be a pattern with this company. My husband ended up having to take an entire day off of work for absolutely nothing.

My furnace decided to break on the day of the insane cold, i.e. 1÷6÷14. I gave Tom a call & he showed up in 1.5 hrs, which is reasonable considering the amount of calls they were getting that day. He identified the problem immediately and stayed until the temperature started going up again at a satisfactory speed, and asked me to keep him up to date on progress. I did, and he confirmed the furnace is now working as intended.
In short, five stars for reasonable wait on a crazy day and great service (including explaining basics of my furnace to me). Would recommend to family/​friends!

Thank goodness for Tom! After a nine hour drive home this past Sunday, my wife and I walked into our condo and found the temperature at 43 degrees! We called 8 or 9 different HVAC people on Unilocal.Not one of them answered. We were about to get a hotel room when we tried Controlled Comfort. Tom was available and working on a Sunday night. Not only that, he was at our place fixing the furnace within an hour and a half. Luckily it was a minor problem. He was very honest and professional with us. I plan on giving him a call for future work: dual climate zone, new hvac. Thanks again!

Long story short: Stay far far away from this place. If I could give zero stars, I would.
1) They misdiagnosed my issue TWICE, and tried to get me to replace the whole unit. The real issue was fixed by another company in half an hour.
2) They never call back when they say they will. You have to be vigilant in following up. (Babysitting).
3) When I tried to get an update, they stopped answer their phone and never returned message.
I moved into a condo and the heat wasn’t working, so I asked for someone to look at it. They came and said it was the thermostat that was broken, and installed a new one. When that didn’t solve the problem, they claimed that they needed a ton of parts, and possibly a full replacement unit.
I followed up with them daily, because it was the coldest week of the year, but they kept saying they were trying to source parts. A week after their first visit, they stopped answering their phone and never returned messages.
I called another service (recommended by my real estate agent), and they sent someone out the next day, who had the problem fixed in half an hour, and said Controlled Comfort hadn’t wired the thermostat correctly.

4.5 Stars
I had a good experience with Tom and Controlled Comfort. My AC went out during the heat wave in July, and while many of the other companies didn’t even respond to voicemails, Tom got back to me very quickly.
He came over promptly and evaluated the situation. After trying a couple of different solutions, he concluded that my compressor was shot. Tom quoted me up a price, and after checking around it seemed to be competitive, so I gave him the go-​ahead.
Once the unit arrived one of their techs came over to install it. Unfortunately, this didn’t fix our problem. At this point I’m just seeing dollar signs, as I’m sure the price that I’m ultimately going to have to pay will be in multiples of my initial quote.
One more trip out and the unit still was running at an unsustainable pressure level. This was after swapping out two potential bottlenecks.
Finally, Tom shows up with two guys he says are experts that work for a different company. They find the solution and get the unit operating perfectly. I held my breath for a bit when Tom went to reveal the price, and he quoted me … THE ORIGINALLY QUOTED PRICE!
So basically, the problem was larger than he expected, and instead of roping me along he actually ate all the additional (explicit and implicit) costs that he incurred. That’s about the best I could possibly hope for, and while the fix wasn’t cheap, I felt as though I was treated fairly.
My only compliant was that communication definitely could have been improved. This seems to be an issue across the industry, so I’ll cut him some slack.
Going forward I’ll be using CC as my annual servicing firm so that I don’t go through this again!

Just moved to Chicago from out of state. Our townhouse is 22 years old and had original furnace, a/​c & hot water tank, so they all needed to be replaced. Tom came out promptly to take a look and put together an estimate. I also had asked him to put together an estimate to install a laundry sink for us. We felt comfortable with him and hired him to do the work. His two workers were pleasant and diligent. They worked a full day and then said they needed to come back the following week to finish up and install a new thermostat and hot water tank insulation jacket, as well as the laundry sink. I had to e-​mail and text Tom multiple times to get a response on the day/​time the guys would be returning to finish the work. My husband and I mentioned to Tom in our initial meeting that in our 3 floor townhouse, it was very hot on the 3^rd floor and very cold on the ground floor. Tom suggested dampers and said we should first live with the system and see if the new a/​c improved things. Then, if not, we could install dampers and that the guys would measure for them.
After I finally heard from Tom, the follow-​up work was scheduled promptly. The guys came back on a Monday to finish. They installed the thermostat but said the hot water tank insulator was on order and said they still did not have information on the laundry sink.
I e-​mailed, called and texted Tom a few times to get an update on the hot water heater insulation jacket as well as the laundry sink quote and an update on installing the dampers. I also mentioned again that there is no cool air coming to the 3^rd floor.
My first issue is with Tom’s responsiveness. He has already been paid for the work, so now it appears he is missing in action.
Today, I had our ducts cleaned and the technician told me that my furnace was installed with a lot of short-​cuts. He said there is a transformer hanging that should have been clipped up to take weight off of it. He said there is too much tape used to seal openings that were cut too widely. He also said that there is no furnace filter slot installed the way it should have been, so now we have no place to install a filter.
We spent a lot of money on this project and it appears as if now I need to find another professional to come in and repair the shotty work and unfinished work since Tom has disappeared.
I would not recommend this company.

I am not sure what’s going on, but I had the same experience as some of the other recent reviewers. Tom, the owner, has serviced my furnace in the past. About a month ago, Controlled Comfort installed a new furnace and A/​C unit in my house, but there were a few things that they needed to finish up because they were waiting for a certain part to come in. Tom even told me not to turn on the heat until the work was done. Thankfully, it’s summer, so that’s not a huge issue right now.
I spoke with Tom on June 27, and we scheduled an appointment for June 29 for Controlled Comfort to finish the work. They never showed up, and I have left multiple voicemails since then without any response.
In the past, Tom has been very responsive, and has returned calls immediately. He’s always come off as very nice and very professional. Given the other recent reviews, I’m not sure if something happened to Tom, or if he just turned out to be shady. Either way, this is a huge concern, and I wouldn’t use Controlled Comfort any time soon.
UPDATE (7÷9÷13): I got a call from Tom O’Neal, the owner, this afternoon. He apologized profusely and explained that, due to the volume of calls Controlled Comfort was receiving, he recently hired a service to take incoming calls and forward the calls/​messages to him. He said that the service was only forwarding about 50% of the calls/​messages, and that many of them were more than 48 hours after the call came in. He is now scheduled to complete the work on my furnace later this week. Thus, I changed my review from one star to three stars.

Never showed up or called.
I had Controlled Comfort out for a HVAC maintenance — when they arrived (about 30 minutes after the later time in the window the gave me) they noticed I have a pump that they wanted to ensure they had a backup/​replacement for in case it needed it prior to taking it apart (makes sense/​appreciate it).
They scheduled to come back on Saturday (I had taken off work to be home for the appt during the week and they were accommodating my schedule). They never showed up on Saturday — said they would be there around noon or at least call to tell me a time estimate, no call no show. I left them a message at around 2pm given I wanted to run some errands, but no one answered or called me back. Ended up at home until 4 when I finally decided they were not going to show up. Monday at noon and still no follow up from the company.

Controlled Comfort is great. I had an emergency on Sunday (which also happened to be St. Patrick’s Day, so you know how crazy driving around in the city would be) and the owner, Tom, was at my place in an hour. He diagnosed the problem, gave me a quote, and let me know he would get the part first thing Monday morning and install in.
It’s now Monday morning and the heat is back on!
I’ve dealt with a few other HVAC services and Controlled Comfort has better prices and service. I highly recommend them.
I’ll be using them from now on!