Holiday Inn Express Hotel & Suites Chicago-Midway Airport

I was part of the latest Chicagoan winter storm fiasco that caused Midway Airport to cancel most of their flights out, leaving tons of people flightless for the night (and even for a few days). After a long, distressing day of diverted flights, redirected landings in other cities, 2 hour long customer service & baggage claim lines, my husband and mom searching every surrounding airline for a way out, and ultimately resulting in me crying at the Midway airport (hey i’ll admit it), I needed a place to stay. I found this place on the Hotels Tonight app. It’s 4 minutes from the Midway airport, and has a free shuttle starting at 4am to the airport every day. In an unfamiliar, chilly city with only my carry-​on backpack in tow, I boarded the shuttle onward to this hotel.
Upon getting there — me probably looking quite pathetic with swollen just-​cried-​a-​lot-​more-​than-​a-​23-​year-​old-​should-​in-​public eyes, disheveled hair, and clothing only acceptable for the weather at my home airport LAX — I was warmly welcomed by 2 ladies at the front desk. I wish I would’ve gotten their names to properly mention how great they were to me. One was younger and one was older, and both eased my tired mind just and helped soothe my current regressive childlike state of «I miss my mommy I wanna go home.» Thousands of miles away from my mommy (haha), after 15 hours of confusion and agitation and stress, I felt at home. They checked me in promptly, gave me some toiletries and water for the night, and told me I’d have time for the in-​hotel breakfast in the morning before my flight.
The bed was comfy, the rooms were clean, the breakfast was well stocked (cereals, oatmeal, a few juice options, coffee, biscuits/​gravy, etc), and the shuttle was quick (the front desk ladies even call and let the shuttle know you’re waiting). If I’m ever in the Chicago area again (hopefully making it out of here asap though), I wouldn’t hesitate to stay here again. If you have an unfortunate layover, this hotel can help make it a little more fortunate.

Stood here for 3 nights. Super friendly staff, hotel was clean, and beds were comfy. Margarita who watches over the breakfast area was extra courteous and went out of her way to keep all the food and drinks fully stocked.

For the money, this location is as good as it gets. I was highly impressed with the professionalism and courtesy of the staff. My room had a few very minor problems, which were taken care of immediately. I was given a goodie bag with popcorn, drinks and a free movie for the inconvenience. The location was good — and I couldn’t hear any noise from Midway Airport.

Easy prepaid booking via Priceline. We were attending a concert at Toyota Park. Very friendly & helpful front desk; even arranged a cab to take us to the show. TGI Fridays delivers to your room. Clean & comfortable. A little more than I’d like but on par with the cluster of other hotels in the area. Would stay here again.

I checked in with the young lady by the name of Heaven, she was very nice and polite I love her customer service, she was not the problem, I checked out 6 hours b4 my check out time because I had thing to do, I understand this is a non-​smoking hotel but I was quite shocked on how they treated me because I’m a non-​smoker, but the management swore that I smoked in the room and I’ve never smoked a day in my life that’s just not me, but oh well I won’t be coming back to this location anymore

Last night I made a last minute reservation at this Holiday Inn Express. This place went above and beyond in terms of customer service (shout out to Heaven and Jill who were incredibly friendly and helpful at the front desk), the room was spotless, and the shuttle was prompt. If you are in Chicago and looking for a nice spot close to Midway, then look no further.

This review is about the online booking & cancellation process. Did not stay at the hotel. Booking online was fine. Trying to cancel the reservation was a nightmare.
There was no way to cancel the reservation online. When trying to cancel you get into a loop that takes you back to the place you started without being able to accomplish the cancellation. In addition, the link to modify the reservation from the email confirmation did not work. The online chat to try to cancel also did not work, but that did work when tried 2 days later. The process to cancel through online chat went smoothly.
A very frustrating experience. Poor user experience with the website, which is unacceptable in this day and age.

Stayed here two nights because we found that downtown hotels were going to be too expensive. We found it very easy to shuttle to the airport and take the L into the city. Clean rooms and friendly service, can’t really ask for more.
There was minimal airport noise. We would definitely stay here again.

STAY AWAY.
(1) Because we checked in early (about noon) we got our room (which I paid for online a week before). However, we were told we were «lucky to get the room» because they had overbooked and a number of people –who had already booked a room– were not going to have rooms! AND, they were unable to find any rooms in nearby hotels for these poor people! Shame on them! THEY ARE GETTING TWO TIMES THE MONEY FOR EVERY ROOM THEY DOUBLE BOOK — SCAM ARTISTS!
(2) The website says they triple sheet, and I reminded them to triple sheet as well when I made my reservation. Guess what? You got it! Regular old single sheeting. In these days of bedbug infestations around the country, I was not happy about this. When I informed the woman at the front desk, she not only did not know what triple-​sheeting was, but she didn’t even apologize. The manager insists in a message to me on the Unilocal site that they DO triple sheet, however, as I am neither visually nor numerically impaired, I am quite sure that when I pulled the sheet up and counted ONE sheeting I was correct.
(3) There was a (barely functioning) jacuzzi in the room, that was appreciated after a long day of walking.

Beware, you may be stranded.
I booked in advance, received my confirmation email, had a reservation number, and my credit card was charged… I get to the hotel at my scheduled 2am arrival time with babies in tow, and was turned away. No rooms. No alternatives.
Never again.

Stayed overnight at this hotel when our layover flight was cancelled and we were forced to fly out the next day. John at the front desk was very friendly and helpful after a distressing evening. He made us feel welcomed and made every effort to get us toothbrushes that they had run out of since we didn’t have our checked in bags. Great staff. Room was basic with coffee maker. Simple hotel to stay if needed near Midway. Self serve breakfast with eggs, toast, fruit, coffee, etc was available early the next morning at 6:20 am before our early flight with free shuttle which are noteworthy extras.

I would only stay here if you need to fly out of Midway. The hotel is remodeled but you can still tell it’s old. The shower water temp flucuated, my toilet didn’t flush, they still have CRT televisions, and I feel as though my car was going to get broken into.

Just OK.
Pros: Conveninet/​fast shuttle, clean room/​bathroom, decent bed, slightly lower rates than the competition
Cons: Indifferent staff, lack of preprepared breakfast to go

$ 150 a night is no cheap stay at any express hotel, but at least here the purpose was fulfilled: Cheap, clean, convenient stay for the night.
Flying back to the Midwest we ended up routing through Midway Airport in Chicago instead of O’Hare. If you’ve been to these airports you’ll know, they are completely different. O’Hare is huge, bustling flights day and night, restaurants open to grub at any hour, car rental spots open ²⁴⁄₇. Midway though… not so much. Our flight got in around 1:00AM and the place was a ghost town. We needed to get a rental car to drive on up to Milwaukee but flying into Midway we couldn’t get the rental at that hour, leaving us with plan B which was to stay at a nearby hotel and just rent the car in the morning.
We found Holiday Inn Express because it’s super close to Midway and has a round the clock shuttle. The shuttle is key folks, there are very few hotels around there with shuttles so the fact you can call up this hotel, say «We got our luggage, come get us» and they show up in 5 minutes is hugely helpful.
So again, $ 150 was a bit heavy for being on site a total of 8 hours, but it made our bumpy transition as smooth as possible. I think it was about 18 degrees when we got in, so the heated shuttle showing up literally 5 minutes from us placing a call followed by a 5 minute ride was all we could ask for. Check in and out were a few minutes each, both with smiles from the staff.
Would I vacation to Chicago and stay at this hotel? Not a chance. Would I use this as my clutch spot for a late night arrival at Midway? Every time.
It works.