Holiday Inn Chicago – Midway Airport

I have to write to say that Luis, the bartender, and Samantha at the front desk are the essence of hospitality and amazing customer service. My in-​laws were stuck in Chi-​town after an almost impossible journey from Buffalo — en route to California. A few phone calls and some coordination from CA, and these two made our exhausted in-​laws so happy, and comfortable for their layover. A special thanks to these two, and I look forward to my next business trip to Chicago, as I know exactly where I am staying, and the exact bar that I plan on bellying up for a drink! Thanks you two. You really made an incredible impression!

Complimentary parking and Wi-​Fi with your stay here. There’s also an indoor pool room with foosball table next to their gym. The place was clean and the room was spacious. It comes with a refrigerator, which is a HUGE plus since we were there for a week long vacation and needed to keep some extra food and water for snacks! Their hospitality was spectacular, thank you Samantha! My only gripe was that there’s this high-​pitched whistle or some «wooo» sound that repeatedly goes on every 5 – 10 seconds at all hours of the day and made the first night’s stay really uncomfortable. I found out later that it was the train tracks near by! Bring ear-​plugs if you are sensitive like me!

Clean and spacious room. Bathrooms also recently updated. The bed was super comfy! After a long weekend if wedding festivities it was great to rest before heading back home. The gal at the desk was very friendly, helpful and prompt. I forgot toothpaste abs after looking in their little store and not finding any she gave me some packs for free. For being so close to the airport, I didn’t hear any noise from the planes. Also appreciated the free airport shuttle.

Sarah went above and beyond to help with a situation. Great hotel and even better customer service. Thank you!!!

Our stay was pleasant until one of the ladies at the desk clerk totally was rude and kicked me and my girlfriends out! She wasn’t professional nor was she nice, all she would say was «you have to pay the extra hour you wanna stay or get out» she kicked us out because we booked our room with one of the companies they are working with and there was a little bit of a misunderstanding between the two companies, according to the mean desk clerk check out was at 12pm but the other company that we had booked the hotel with said checkout was at 2pm for this same room at the hotel so complete misunderstanding and confusion with the two companies. Checkout times were different. All in all of you decide work with another company when booking hotels, make sure every little information on both the sites are the exact same! The least the lady at the desk could do was be polite & ask us to leave politely but no she wasn’t, so we got kicked out for them not clarifying when checkout was.

Our new favorite hotel near Midway. We booked a night to catch an early flight to CA. Didn’t think about the fact that it was St Patrick’s Day weekend. Hotel was sold out and we were anticipating a noisy night. We were SO wrong.
Had excellent customer service during our check in and the the front desk clerk even came and spoke with us while we were having dinner at Coaches. (the in-​hotel restaurant). That little extra customer service is appreciated.
Our room was comfortable and QUIET. We had an excellent night’s sleep. Holiday Inn is the first stop for the Midway shuttle, so we had our choice of seats on the bus. NICE.
Rooms have refrigerators and microwaves, decent free wifi too.
We will definitely be back.

Clean. Friendly. Great management and employees. Good sports bar. Best HI in the country. Cant go wrong here.

Extremely well run and maintained hotel. Service is attentive and eager. Facilities are spotless.
The rooms are very clean and stocked with good sheets and pillows. The ac units are powerful but kind of loud. There’s a fridge and microwave for snacks. The tv shows flight times and also has HBO and good basic channels. The wifi is adequately fast.
There’s a gym, business center, pool, laundry room, and restaurant. The business center is taken care of with good internet speed and nice chairs. The gym is more than what you need when you travel for work. The laundry room is pretty bad but that’s hardly offered anywhere so I can give it a pass. Inside, Coaches restaurant is a good place to drink ($ 3 wine, $ 2 miller) but the food is awful. Sadly the food is no worse than the restaurants in the area so you might as well use the restaurant.
The shuttle goes to and from the airport at a consistent rate and is short.
Overall feel no worry at this holiday inn. It’s a great place to work during travel.

We did the park fly sleep option so this review is solely based on that.
We got in late and had an early flight so I was really just concerned with the water pressure and free wifi. We got great both. The staff was very courteous and accommodating. I forgot my razor and they had a store to buy them so I assumed they would make me pay but have me two and shavings cream for free. The bed was comfy and the room has a microwave and a fridge. The shuttle went every twenty minutes from right out front so it was great.
All said and done for the hotel and parking for the week was 200 and there were 4 of us sharing it. It worked out great. It was convenient clean and minutes from the airport.

Although, I did over pay for this hotel, I truly enjoyed my experience! Normally, I only purchase hotels through Priceline but it was nye at 1am and I had no choice. The rooms were spotless, the nice lady named Joy didn’t charge me extra to check out at 2, probably because I didn’t check in till 2! The staff was super friendly and the room was great. State and city tax is a bit excessive, but they can’t help it! Go holiday inn!

Stayed at the Holiday Inn the night before a flight at Midway and was pleasantly surprised of the modern style of this Holiday Inn. The lobby had a nice fireplace with room couches and chairs. The hotel featured a restaurant with bar.
The rooms were also very modern, quite and new.
The hotel had an early free shuttle service that picked me and my bags up at the hotel for transport to the airport. The hotel included parking in their parking lot, during my trip away. Overall I was very impressed by this Holiday Inn. As a top Holiday Inn, it deserves 5 stars.

Extremely clean hotel and hotel room. Spacious and modern looking room & bathroom. Great work out facility. Loved the free shuttle service to/​from the airport. Definitely will be back.

I never stay at Holiday Inn because I have not had good experiences in the past. I was pleasantly surprised after we had a family reunion in Chi. The room design was rather modern and chic. The staff is driving the review, as they went out of there way to be helpful. The only thing lacking was the bathroom (seemed very much like Holiday Inn of old). I would stay there again.

Well 5 stars is rather generous, but for a Holiday Inn this is really quite a nice spot. This property has really done a nice job of creating an extremely welcoming environment.
They’ve got a lovely fitness center and a great bar in the lobby and the rooms are quite clean and welcoming. The staff is exceptional and they have a very decent van service to the airport.
Probably in the top 5% of Holiday Inn’s I’ve ever stayed in (which is probably north of 100 different properties).