Herro L J OD

Today I filed a complaint with the BBB about this place, case #94 342 674. How do you lose medical records for your patients? Not only did they lose my file but they lost my daughter’s file too. And their only response, «we can’t find it so you have to come back in and do another eye exam». Seriously? I am sure that the doctor has no clue that this is going on, I surely hope not. Either someone doesn’t know their alphabet or someone working there is sabotaging the company. And you don’t have a computer system in 2011, only paper files? Yeah, I’m going to see how far I can take this one because losing medical records is unethical and I’m sure it’s out of compliance legally. I only go here because it is close to our home. The employees are rude, unprofessional and apparently highly unorganized. I know this place is pretty much in the hood but is it that hard to run an office professionally. To know that we have been going here for almost a year now, and they have no record of either of us, and that I am STILL waiting on my daughter’s eyeglasses but she has NO file is highly upsetting me. I am looking for another Optometrist today and if I have to drive all the way up ‘North’ it will be worth it… I am so done with doing business on the Southside with any company of any kind.