Hair Cuttery

Five stars are only for my stylist Chan — I have tried one other stylist with far less fabulous results!
Anyway back to Chan who is a miracle worker and also fast and creative! I asked him how I could spice up my hair and he actually made great suggestions and then executed them. I now have an edgier but still easy to maintain style. Chan also does wedding hair and updos up do’s? To die for. My friend hired him for her wedding and she was so happy on what can be a very tense day! Anyway check him out. You will need an appointment as he is popular!

Absolute worst customer service in any salon I’ve ever been in.
I made an appointment on what happened to be one of the coldest days of the winter. I ventured out to my appointment despite this, and upon arrival the stylist at the desk tells me that my stylist (Linda) is not in today, all while looking at me as if this was somehow my fault. I completely understand that things happen, but they didn’t call me to tell me that my appointment is cancelled. All they had to do was call me in the morning and tell me to reschedule so I don’t have to make the trip to the salon, and I would have been totally fine with that. But no. They chose to ignore the fact that I had an appointment and made me deal with the inconvenience of going to their salon just to be turned away. This was so outrageous for me, especially since I’m a new customer and I was looking forward to experiencing their service. I DO NOT recommend this salon!

My highlights looked like had leopard spots. I know they have a smile back guarantee and would have fixed my color but I didn’t want to risk them jacking it up anymore so I just went home and colored it myself to cover it. I was never even shown color swatches to know what color highlights I was looking for. I asked for light brown caramel highlights and got highlights so blonde that it almost looked like I had grey hair. Never again.

My main stylist Violetta is gone, moved to Florida. The other stylists who are left are fine, but after a couple cuts, nothing special. I’m looking elsewhere.

I read that this place had acceptable reviews so i decided to give it a try. My 5 year old sister had a terrible haircut at some other place, and i needed to find a place to fix it.
When we arrived to this location we were not greeted nor acknowledged by ANY of the two employees working. We sat in the waiting area right in front of a male stylist while he was working and he didn’t even care to smile at us. We waited for AT LEAST 30 MINUTES and no one said anything. A third stylist arrived but took another client that was waiting. Then the guy took another customer that arrived 20 minutes after we did.
When i asked another employee if she would be able to assist us she said that they didn’t have any availability and that i would have to wait for another HOUR AND A HALF.
Even though they claim to not take any appointments they were giving preference to clients that were not even there.
I understand that the stylists were busy but it’s unacceptable to treat clients n this way.
This place has POOR CUSTOMER SERVICE. They do not care abour your time nor your business.
WOULD NOT RECOMMEND THIS PLACE TO ANYONE.
Luckily there is another location 5mins away driving from this one. They had more stylists working; they were nice, efficient, and got us out with a lovely haircut in less than 30 minutes. Try the location on Broadway and Montrose, and avoid a bad experience.

I know I should choose a stylist but I go where it’s convenient. Now I paid for it. I went here before, most of the stylists are great. I got this one lady one time and she didn’t listen and did what she wanted. I chalked that up to me not speaking up when I realized what was happening. So, I have been to several other places (hair Cuttery’s) and have been so happy with all the stylists I’ve had. I went back here today and got the one who did what she wanted and guess what? She did it again, even though I had told her what I wanted and tried to stop her while she was cutting but she continued to do what she wanted and cut. I am so mad. I stopped watching her cut and became as unresponsive as her at that point, what could I do. I paid her and left. She doesn’t speak, which is fine, I don’t always need idle chit chat, she didn’t introduce herself, that’s ok some people hate their jobs. Damn it when I say stop and I say don’t cut that, how could you screw it up? I am ad at myself for giving her another chance and it will never happen again.

I called ahead of time and I was told they do not take reservations and that four stylists were available so I should come in. I arrived and was told it was going to be a 45 minute wait. I came back 45 minutes later and they said it was a 15 minute wait and I was waiting for 40+ minutes while the workers socialized with each other instead of attending to their customers. I would not recommend someone visit this location.

Alma is great. This was my second time coming here, and Alma remembered me and what she had done with my hair the previous time. She did an excellent job both times. I will definitely be coming back.

I’ve always been a fan of Hair Cutery. This was my first time at this store. The wait was quite long — longer then I was told. I also felt like the stylist did not give as much attention as other stylists have in the past. Probably will not visit this store again.

My husband swears by Ljuba. She really pays attention to what he is looking for while also taking into consideration what would look best.

This was one of the worst haircut experiences I’ve had so far. Usually I go to Hair Cuttery because it’s an acceptable place, but I had three different people ask if I was their next customer, two of which while I was currently in the chair getting my haircut.
I don’t know the name of the woman who cut my hair, but all I had asked her to do was give me a 0 on the sides and back and leave the top alone. I had to explain that to her at least 3 times and still didn’t get what I was going for. She spent about 20 minutes with the clippers working the sides and back with no noticeable difference. When I finally decided to just lie and say it looked fine because I was tired of sitting there, she asked if I wanted to wash. I had my hair washed and after she just stood behind the counter waiting for me to pay.
I have never had a stylist anywhere wash my hair and not at least offer to style it or tame it in some way. She had literally washed my hair and had me pay. There was no combing, no offer to style or put gel in, and it looked so ridiculous I just rushed home. It was just ridiculous.

Halina she number one at this place, she’s really professional and she know and advise for you what better for you. I, all my friends and my girlfriends loves her job, a great colorist who knows what will suit for you!!! Thanks Halina…

I have very curly hair, and like to wear it straigtened for special occasions. Sometimes, however, special occasions don’t align with my haircuts — the only time I get my hair straightened. Expensive salons charge too much just to blow dry and flat iron my hair, so I decided to give Hair Cuttery a try. They’re up the street, take walk-​ins, and I believe it was $ 27 for a wash/​blow dry/​flat iron. It’s only $ 17 if you just need a regular blow dry. Unfair! In any case, cheaper than the fancy places. So I walked in (they won’t let you reserve unless you’re making an appointment with someone specific… it’s sort of weird, I was like «can I get a blowdry/​flat iron with somebody at 10 am Saturday?» and they were like «with who?» and I said «anybody» and they were like «no. you have to walk in.» uhhh, okay). I had to wait about 30 minutes — you will often see a few people waiting. They will fit you in, but there is sometimes a sense of disorganization and hurry. They don’t seem to have a receptionist, so just anybody answers the phone when they can… a little flustered.
Anyway Haleyna straightened my hair, and did a very beautiful job. I got compliments on it ALL weekend. Some of the most I’ve gotten, ever. It helped that I had a beautiful dress but anyway! So as Haleyna is doing her magic, she asked where I get my hair cut. I told her I’ve gone to Black Hearts and Fox Hair recently. And she’s like «I’ll do your highlights, cut, style, for half the price.» And I was really tempted to try it. I even asked someone I met who is in beauty school, «Is a cut at a place like Hair Cuttery going to be necessarily worse than one at a fancy salon?» She said no. So, with trepidation, I made an appointment for my next haircut. I’ve only ever gone to fancypants expensive salons so this was a big leap for me.
So I got a call the day before that Haleyna was sick. They went to some effort to reschedule me with somebody else, though I was annoyed to not get the time I wanted, but that can’t really be helped. So I ended up seeing Elena. I showed her some pictures of my hair, and she understood it better than I did. I told her to cut it a little more and she was like «I think that’ll be too much…» then when she was done I realized she was TOTALLY RIGHT and I would’ve hated it if it had been shorter. Clearly I have no idea how big an inch is and should just keep my mouth shut and trust the pros! Anyway she did my highlights — lately stylists have also put lowlights in, but she seemed confused about why, so didn’t put them in (note, she is opinionated). I wanted to look more blonde so she was like «yeah, let’s not do lowlights.» Yes ma’am! Sat under the dryer, rinsed out, deep conditioned, and then back in the chair. The cut is pretty great, I cannot lie. It is very similar, I mean no noticeable difference, to cuts I get at fancy salons. She made my hair look exactly how I wanted it. What more can you ask?
Oh, and did I mention it was EIGHTY DOLLARS. Amazing! Before tip, but still. Generally I pay more than $ 200 (with tip) for a hair cut/​color/​blow dry. I paid $ 100 less than usual. With basically an equivalent look. And I don’t have the easiest hair, coarse and curly and unpredictable.
I’m pretty floored. I see no reason not to keep going back here and saving money. The only thing I don’t like is the atmopshere, obviously fancy salons have a leg up here. At Hair Cuttery, the lights are bright, there is noisy chatter and kids giggling, goofy Hair Cuttery ad posters on the wall, the phone ringing, people waiting impatiently in line… it is not a place where you are going to feel super relaxed necessarily. No essential oil hand massages while you sit in the chair. I do miss the fancy salon vibe, but trust me, it isn’t worth $ 100 every 8 weeks. Definitely give this place a try and I bet you will be surprised.

You can get a decent hair cut in this place. Sometimes there is a wait, but its not more than 15 or 20 mins. There seems to be some weird interpersonal stuff between the staff, but avoid all that and you can get a good, cheap-​ish hair cut.

They asked me what I needed — my undercut to be shaved back down to a #1 — gave me a blank look and then told me to have a seat and wait 30 mins. I sat down and waited almost an hour while they saw probably 4 or 5 people/​families not explaining or apologizing to me. I’m sure some of the people had appointments but I didn’t appreciate the rudeness, long wait and lack of communication so I walked out. I am annoyed because it’s the closest place to my house. I also just don’t understand why they did this to me. They were so nice to everyone else, striking up conversation and everything. They were really taking time with their haircuts. I guess it’s just an establishment for suburban looking families.

I’ve actually gone to this place and left WITHOUT getting a hair cut more times than I have successfully gotten one.
A few months ago, I went in and was told that there would be a 15 minute wait. I could do that, but not much more, so I started waiting. After half an hour, I still hadn’t been called. I had to leave, so I walked out. I didn’t say anything. About ten minutes later, someone from the Hair Cuttery called me and asked me where I was. Apparently they somehow got mixed up and thought someone was cutting my hair when that never happened, and they didn’t realize their goof-​up until nearly 45 minutes after I had started waiting.
I tried to go again last night. I checked their website to make sure they would still be open. The website says that they are open until 9:00. I walked up to a darkened store at about 8:10.
Today I tried to get the haircut I couldn’t get last night. I got there a few minutes after 5 to be told that they were booked solid for the next hour and couldn’t take me. This would normally not be a huge disappointment but I feel like I’ve already been let down by this place so many times. I keep trying because I live down the street, but I think I finally learned my lesson.
By the way, the woman working there told me that they close at 8 on Saturdays. Great job having accurate hours on the website!
On the rare occasion when I’ve gone in and actually gotten a haircut, it’s been fine… but they are so disorganized, what’s the point?

Have been taking my son there for the last seven years since moving into the neighborhood. Natalia had done a wonderful job cutting his hair for all those years, but now, alas she’s gone. The store is almost completely staffed by Eastern Europeans now and on occasion a bit of a language barrier exists. The lady who cut his hair last week, had no idea what she was doing with it (Half Black/​Half Filipino), and had to have it explained to her by a younger stylist. Not going back. Natalia! Where are you???

Violetta!
Thank you so much for my wonderful experience. My hair is very important to me and you knew exactly how to work with it. I have recently embraced my natural wave and have been in search of a master stylist. I now have one!
Looking forward to many more!
Best,
Constance K.

VIOLETTA IS BOSS. She cuts and colors LIKE A BOSS. And that is really all of the information you should need to make an appointment with her.
I’ve been seeing her for about 2 years and she does an absolutely amazing job for a very reasonable price. She keeps my hair looking long while still getting rid of the dead ends. And I get so many compliments on my highlights — a lot of guys (and even 1 of my female coworkers) don’t even realize they aren’t au natural. Additionally, Violetta is fun to chat with (you can learn a lot about Bulgaria from her — did you know there is a bacteria found in yogurt named after the country?)

ugggggggghhhhhhhh … How many times is the left side going to be longer than the right or vice versa? Sooooo done.
Where can a short haired girl go for a haircut that isn’t ridiculously uneven, and doesn’t burn a hole in her pocket!!! ANYONE? I have to cover it up at this point. There’s no fixing. Maybe by Christmas? =\