H2O Nail & Spa

I’ve only been here once but I do plan on going back. Started off a bit rocky, but ended great. Here was my experience…
I did not make an appointment and was a little crunched for time so I understand my experience could have been a tad off. I walked in for a mani pedi. They were busy. The woman who seemed to be the one in charge of appointments/​time slots was very nice and I could tell she wanted to work with my busy schedule in order to get me in quickly that day. We agreed I would come back in about a half hour. I returned about 40 minutes later (which yes I know is late), and was told to sit and someone would be right with me. One of the younger girls (which was supposed to be my tech) made it verrry clear she was annoyed and hungry, didn’t smile or speak to me while snacking on a granola bar and ‘setting up’ her station. I sat in a chair for almost 15 minutes not knowing wtf was going on. FINALLY this adorable guy with red hair escorted me to the pedi chairs. He was apologetic, friendly, great vibe, and he did a fantastic job on my toes. Kevin, the owner, came and started working on my mani while I was still getting the pedi. which I love. 2 birds, 1 stone. He was also very nice and apologetic. Pedi done, Kevin and I then went to sit down and finish the mani. I asked if there was any way we would be finished in the 20 mins. Not only did he finish and do a great job, he even managed to squeeze a really awesome neck and shoulder massage in before I left.
So all in all, I was frustrated when I first came in, but by the end of it– I was impressed. I like when owners actually notice an unhappy or confused customer then resolve the situation and turn the appointment around– which is what Kevin did. Much appreciated. Also, this mani pedi has lasted over 2 weeks too btw. They definitely just gained a regular.
Side note* the younger guy with the funky red hair is def the guy to go to for a pedi if you’re ticklish like me. He was great. Usually pedis can be somewhat like torture for a ticklish tomboy, but if was very nice and relaxing. Massage was on point.

Always happy with their service here! They are quick, polite and I love that they have a loyalty punch card system in place. I’m not exaggerating when I say my classic (colored) manicure lasts 7 to 9 days!

I use to work across the street from this nail spa which is how I found it. I no longer work in the area but I like this place so much that I literally travel miles to get my nails done there. They do the best job, they keep the place very clean and I find all the staff to be friendly. I saw other comments that said the staff was rude but don’t believe that. Everyone I ever brought here has liked it.

Kevin is the absolute best. I have been coming here for 5 years and have never had anything but great service. He is friendly, talented and very particular. The facility is clean and has tons of selection.

I usually go to a different nail spot in this neighborhood but tried H20 today and got a great manicure. It was clean, quick, great color selection, and the girl (Becky) did a great job. I am really picky about my nails too and I thought they came out great. Plus, they play HGTV and sell $ 1 bottled water. What could be bad??? Definitely coming back.

Nice looking place but get fool, the service is awful! I was the only one there at 10am on Friday morning and had not 1 but 2 tech working on my nails… Full set took 2 ½ hours and the outcome was awful, and they still had the guts to charge $ 50 for full set… Again awful save your money and your time…

Have been going to this salon for about 2 years. Kevin the owner is a nice guy and does a great job. He’s fast, efficient and competitively priced. I don’t need or expect a 2 – 2.5 hour mani/​pedi. Plus he has a nice sense of humor.
Sunny is my clear favorite of all the girls. She’s professional, good at what she does and is also concerned about your liking the work and you being comfortable. I have found that about most of the girls. And if I ever had a problem, I’d mention it to Kevin while it’s happening and I’m sure he’d fix it or make good on it. The salon is immaculate, cute and filled with nice people that are happy to serve you.
I’d definitely recommend them!
julie
j!

Just got my nails done here and really enjoyed my experience. I had to be out within the hour for my mani pedi and they took care of me quickly! One woman did my nails while the other did my toes. Both were so nice and personable. They also had a deal going where if you buy 2 polishes you get a free top coat, so I got that as well! I could tell all the people there wanted to make the experience enjoyable for their customers. I live right down the street so this will be my new go-​to place. Can’t beat the price, stamp card, and free snacks! Definitely recommend.

I will never go here again. The owner is rude and every time I walk in there he is getting his nails filed down but I have to wait for 15 minutes to get a manicure that will be chipped by the time i wake up the next morning.
The only reason they can possibly still be in business is because they are located across the street from such a busy office building and all the girls go during lunch. Next time I’ll just save the money and have my 2 year old niece do my nails.

I’ve been here about every two weeks on and off for two years and I love them. The customer service is great– everyone is friendly and the service is thoughtful and meticulous. Manicures and pedicures last longer than other salons, and they can usually squeeze me in, even late like 7pm. They also have free snacks! I definitely recommend

Great service — and wonderful job waxing my eyebrows! $ 72 for pedicure, shellac on my hands and an eyebrow wax, can’t beat that!

I have come here twice, both times it was under emergency circumstances. I do like that the have a nice selection of colors but thats about all. They are much more expensive than my regular place and they dont do as good of a job.

Extremely unimpressed. I have given this place a try so many times based on its convenience to my office, but today they lost my business for good. My friend and I had appointments at 11:30 We were the first 2 people in the salon. Kevin, the owner, started my manicure and next thing I knew, he put my hands in a bowl of water, got up, and walked away with no explanation. Turns out he went to start the next person’s manicure that just came in.
Fast forward 15 minutes– my hands are still in that same bowl. he is working on that woman’s hands instead and yet there is no one else there to come back to do mine.
They then tell me that their technician is late and she will be in a minute. She showed up… and then helped the 4^th person that walked into the salon. Oh apparently they meant the other other technician that clearly does not know how to tell time.
WTF! I was there. My hands were still in a bowl of water, but please go help the last person who walked thru the door and leave me staring at my friend’s hands in jealousy.
I gave up. Took my had out of the bowl of water and waited for my friend to get done.
The tech that did my friend’s nails solution was to slap a haphazard layer of clear nail polish on my hands as her apology… Not sure how that qualifies as a solution as I was looking at the lovely OPI color sitting right next to me the whole time unused.
As we left, Kevin gave a very lack luster «sorry» without looking up. Thanks, thanks for nothing guy.
Fuel for the fire… that tech that should have been there at 11:30, or in 1 minute as I was told, never showed up the entire time we were there.
Service level is awful at best. The salon is not worth my time. I will walk the few blocks to a different salon the next time I want a lunch time manicure. Someone else can get treated like a 2^nd rate customer instead of me.

$ 40 for shellac? Come on.

Yes, they are clean. Yes, they are friendly. That’s where the warm fuzzy feelings end.
I had several mani-​pedis at H2O and finally gave up because I always had to redo my polish the next day. They always put my polish on REALLY THICK, so it would never fully dry and would get dimples/​smudges/​creases… Even if I waited a LONG time to let the polish dry and/​or wore flip-​flops all day.
Most of the employees don’t speak English, which is a problem when you’re trying to explain what you want, or if you need them to fix something.
There were a few times when I popped over there on my lunch break for a mani or pedi, explaining my one hour time constraint very clearly. They said it was no problem, that would take less than an hour, then flagrantly ignored the clock, causing me to be late back from my lunch break.

I am new to the Chicago area and was very sad to leave my previous nail salon, they treated me like family so needless to say this new salon had big shoes to fill. They definitely filled them with grace! I walked there in the heat of the day so I looked a hot mess when I finally made it in. The place was super clean and very well priced. The young woman, obviously noting my sweating face sat me down and immediately brought me a cold glass of water. They were very friendly and the best part, they spoke completely in english so I didn’t have to wonder if they were talking about me! It was a great experience and I will definitely be back!

Very impressed by the open area, clean work stations and bright décor.
I had time to kill before I met a friend for lunch in the area so I decided to stop in. Since it was 11am I was the only one there so they took me right away. $ 35 for a mani/​pedi (and a pretty decent massage) Mondays thru Wednesdays, I’ll take it!
Just a heads up, tipping is cash only.

A hidden gem! I have had some really bad nail salon experiences in River North/​West Loop and when a girlfriend and I decided to meet up on Saturday for pedis I picked H2O solely based on Unilocal reviews. Thanks, Unilocalers! The place is cute and clean, the staff is friendly, and the prices were decent. I knew it was on the smaller side so I made appointments for us, but the place was actually empty until a few other girls popped in closer to noon. I hope that means they are more of a weekday spot and not that business is bad– because I will be back next month for another pedi!

Save your money and time… there are better places to go for a manicure!
I came here after working out at my gym for a manicure — what I received wasn’t even a polish change. I was told to look for Kevin, the owner, but didn’t see him and a young lady took me.
Just looking for a simple mani, umm, she cut and barely filed my nails, she didn’t clean under the nail beds so my dirty nails remain from gardening, usually you receive a massage with lotion, not me — my lady slapped some lotion on and threw the hot towel over my hands, she didn’t remove cuticles, and oh, even better, my nail polish was smeared because they put magazines where you place your hands so I smeared 3 nails…
I’ve removed the crappy polish and refiled my own nails… don’t waste your time here.

Yep, I’m a sucker for a mid-​winter (or mid-​any season really) manicure.
In an attempt to avoid rush hour in the blizzard last night, I trudged over to H2O after spending a lovely afternoon at @spot café. My nails needed some serious love after all this dry weather, stress, snow, etc.
The place is shiny. Super clean. A haven for germophobes, I doubt a fungus spore could survive up in here. So… right off the bat I was diggin’ this place.
Not busy, I hate waiting… I got in right away. I mean yes it was 5pm in a blizzard, but other reviewers have said they rarely have to wait. as well!
Ashley was my nail tech, so sweet, friendly and detail oriented. She spent a long time on my nails, making sure everything was perfecto… much appreciated.
They only lose one star for the awful boy band music, though I am sure they don’t know how annoying it is :)
I will definitely go back, this place is a great spot to hit up. They also do pedicures and waxing. Looks like a great space for bachelorette party, etc as there are a lot of stations, I’d just suggest to book ahead so they can staff up!
Parking is a bit strained ’round here, but there are plenty of public garages for pretty good rates very close.